It’s 8 A.M on the East Coast as this post goes up, and James’ wife has been up for an hour. That’s because she’s getting a 7 A.M. wakeup call on her mobile phone every day from Time Warner Cable. No, this isn’t an exciting new Digital Phone service they’re offering: for some people, a wakeup call would actually be useful. No, their cable has already been installed and everything is fine. Everything is fine except for the 7 A.M. phone call that comes to remind Mrs. James of an appointment with the cable guy that doesn’t exist. [More]
