Newegg seemed to think Jenn was responsible for her brother’s chargeback with them. When she tried to place an order using her own name and credit card number, but with the same shipping address as her brother, her account was suspended. Jenn figured she could resolve the problem with a conversation or two with Newegg’s customer service department, but as you’ll see from the transcript below, Newegg’s CSR blatantly says Jenn’s account won’t be approved until her brother reverses his chargeback.
online
Newegg.com Holds Woman's Account Hostage Until She Gets Her Brother To Reverse Chargeback
By 6.12.08
Dell Reduces Instant Discount By $200 Somewhere Between Shopping Cart And Order Confirmation
By 5.30.08
Before we get to the typical bad-company shenanigans—in this case, Dell’s $599 discount mysteriously shrank to $400 between when he placed it in his shopping cart and when he reached the confirmation screen—we want to share this bit of ridiculousness. Dell’s CSR Vanessa gives us the scoop on Dell’s sophisticated order fulfillment system:
Hotwire Facing Possible Class Action Lawsuit For Selling 2-Star Rooms As 3-Star
By 5.30.08
A reader forwarded us an email that indicates a class action motion is being prepared against Hotwire, the discount travel company, for promoting hotel rooms at artifically high ratings. On Hotwire, you can’t preview the hotel before booking, so the star rating is really all you have to go on—and there’s at least anecdotal evidence online that Hotwire has been known to be more lenient in its rating system. Though Ryan says he’s gotten some good deals through Hotwire, he adds, “I do recall booking a room around Christmas in the 2.5 to 3 star range and getting La Quinta (which as we all know is spanish for ‘near a Denny’s’), which is listed as a two star hotel.”
Microsoft And The $1,632 Copy Of Vista
By 5.24.08
Microsoft charged Bill $1,632 for a single Windows Vista Ultimate upgrade license. Each time Bill, an IT Manager, tried to his enter his payment details through Windows Live Marketplace he was told that Microsoft could not be contacted, and to “please try again later.” What Microsoft really meant was, “Ha! Got your money! How ’bout some more?!”
Man Tries To Buy From "The Camera Professionals," Fails
By 5.20.08
“The Camera Professionals” are not actually that professional, nor do they have cameras to sell you. That’s what ZDNet reporter Josh Taylor discovered when he decided to take their Google AdWord bait and buy a camcorder they were offering for nearly $300 less than other stores. He didn’t expect much success, and he was richly rewarded:
EBay Decides To Contact Tim About His Laptop Auction Problems
By 5.9.08
Timothy, our hapless eBay seller who kept having problems listing his laptop on the auction site, was contacted by a Real Live Human from eBay the day after we posted his story. “Garrison” apologized for the frustration, and said he’d be making a note on Timothy’s account to keep it from getting shut down by other agents. He also suggested several listing options that were pretty well-covered by our commenters in the original thread.
ResellerRatings Cracks Down On TheCellShop.net's Review Bribing
By 5.6.08
The CEO of ResellerRatings, Scott Wainner, emailed us to say they’re busting TheCellShop for bribing customers to submit perfect reviews on his site. He wrote:
TheCellShop.net Caught Bribing Customers To Submit "Perfect" Reviews
By 5.5.08
If you use resellerratings.com to check out companies before doing business with them, don’t take any perfect ratings for TheCellShop.net as legitimate. A reader forwarded us the following email that shows they bribe their customers to leave them perfect ratings in exchange for a $5 coupon.
Calculate The "Emissions Cost" Of Your Next Flight
By 4.25.08
Enpalo is an online calculator that lets you estimate the flight emissions of your next airplane jaunt—you choose an airline, enter your origin and destination, then sit back and light up a cigar while you laugh about how many baby polar bears you’re drowning.
Amazon Screws Up Refund, Charges $2,288.44 for $750 Of Gym Equipment
By 4.18.08
Reader Craig ordered some gym equipment from Amazon, but he accidentally used his debit card instead of his credit card. Realizing his mistake, he immediately tried to correct the problem. He went through the change payment process right away and figured all was well. Of course it wasn’t, and he ended up getting charged $2,288.44 for $750 worth of equipment when Amazon got the refund process backwards. Twice. See how it happened after the jump.
Should The Government Set Up A "Do-Not-Track" List?
By 4.18.08
One of the most popular sentiments expressed by readers on our blog is “be a smart consumer.” Now two privacy advocacy organizations are calling for the creation of a “do-not-track” list that would protect registered users from online data collection. They argue that a list is needed because too many consumers won’t or can’t understand the methods behind online tracking. To illustrate, one of the organizations “pointed to a 2005 University of Pennsylvania survey in which only 25 percent of respondents knew that a Web site having a privacy policy doesn’t guarantee that the site refrains from sharing customers’ information with companies.” But a do-not-track list is overkill, and a fearful reaction against emerging technologies.
It's Impossible To Cancel Arcot's SecureCode On Your Mastercard
By 4.17.08
Be wary of Arcot, a credit card security company that’s devoid of customer service.
Nels had to sign up for Arcot’s SecureCode to complete an online purchase. Now he wants to cancel it, but can’t find anyone at Arcot who can help him. The web pages he’s sent to are dead ends, and he left messages with Arcot’s executives that were never returned.
How To Research An Unknown Online Retailer
By 4.7.08
So you just spotted that gizmo you’ve been lusting for at unbeatable price, but the only problem is it’s for sale at an online retailer you’ve never heard of. How do you know if they’re trustworthy?
Maryland's Dental HMO Security Breach Was One Of Nearly 40 In The State Since January
By 4.1.08
A few days ago we linked to a Baltimore Sun article that investigated the recent accidental release of private patient data online by The Dental Network. Now the reporter who broke the story, Liz F. Kay, has contacted us with news that “this was the largest of nearly 40 breaches affecting Maryland residents” since a disclosure law went into effect in January:
Thirty-nine businesses or groups have reported losses of sensitive information involving about 87,500 Maryland residents in the three months since a state law took effect requiring that people be informed of such incidents, records show.
