We understand that sales taxes can be a nightmare for a retailer trying to sell to everyone everywhere at once. What’s taxed in one state is tax-exempt in another, and then a third state only taxes that product above a certain dollar value. Most major online retailers have figured out this mess, but what do you do when a website charges you tax on an item that you know is exempt? [More]
online retailers
Walmart’s Jet.Com Charged Me Sales Tax On Tax-Exempt Items. What Can I Do?
By 3.28.17 — Updated: 5.10.17
Everlane Presents Customers With Moral Dilemma By Letting Them Choose The Price On Certain Items
By 12.29.15
While we’re used to naming our own price for, say, a flight or a hotel using aservice like Priceline or Hotwire, it’s not every day that a clothing retailer gives customers the chance to choose what they’ll pay for apparel. Online-only retailer Everlane is giving shoppers the opportunity to pick from a few price tags for certain items in order to move overstock, but there is one small catch. [More]
Birchbox Wants Customers To Help Decide Where Next Stores Will Be
By 7.15.15
Birchbox, the company to blame for the current subscription beauty box trend, opened a retail store last year in Manhattan, where shoppers can create their own boxes in person and shop for other beauty products. Now the company wants to expand, and wants customers to tell them where to build their next store. [More]
22 Top Online Retailers That Don't Make You Climb The Phone Tree
By 8.24.11
It’s pretty safe to say that none of us terribly enjoy calling up customer service and being forced to listen to menu after menu of options all before we finally get put on hold long enough to prepare and cook a turducken. But a new study of the top 101 online retailers claims to have found 22 dotcom merchants who don’t force you to climb the phone tree. [More]
Walmart: Want The Online Price? You Must Wait Two Weeks For No Reason
By 7.31.09
Lloyd wanted a GPS to guide him on his vacation, so to make sure he’d have it in time, and the best deal he could find was online at Walmart. Verifying that the item was in stock, he headed to his nearby store, hoping to pick it up and be on his way.
