John at Needcoffee.com writes that he’s come to expect the occasional “damaged in transit” theft of items from packages he ships or receives, at least through the U.S Postal Service. With private carriers, however, he notes that he’s always had better luck. But last week he opened a box of DVDs shipped to him via FedEx to discover a rusty can of $5 house paint.
mysteries
Newegg.com Holds Woman's Account Hostage Until She Gets Her Brother To Reverse Chargeback
By 6.12.08
Newegg seemed to think Jenn was responsible for her brother’s chargeback with them. When she tried to place an order using her own name and credit card number, but with the same shipping address as her brother, her account was suspended. Jenn figured she could resolve the problem with a conversation or two with Newegg’s customer service department, but as you’ll see from the transcript below, Newegg’s CSR blatantly says Jenn’s account won’t be approved until her brother reverses his chargeback.
What Happens When You Pay Your $0.19 Amex Bill With 7 Origami Checks?
By 4.13.08
Bad Consumer Smith finally paid off her American Express Optima card after 14 years, but couldn’t believe that Amex tacked on a $0.19 finance charge to her last bill. Smith summoned her lesser angels to work out a fitting response. Here’s what she came up with:
I sent AmEx two checks for a penny each, one for two cents, two for three cents, one for four cents, and one for a nickel.
Frontier Airlines Insists Man Who Missed Flight Was On Plane
By 3.28.08
Matthew is the center of a Hitchcockian mystery over at Frontier Airlines. He missed his flight from New Mexico to Texas with a connection through Denver (there was a total of 4 segments to the flight), and when he tried to rebook the flight and pay the change fee, Frontier told him he’d already flown to Denver. So who took the flight? One of the flight crew’s friends? A woman too pretty for Southwest? A killer? There’s probably a killer roaming the streets of Denver now.
Mary at Frontier keeps promising Matthew she’ll look into it, but “after weeks and several calls,” nothing’s been fixed, and Matthew still can’t rebook the flight he already purchased.
Will Someone Please Just Tell Us If Rule 240 @#$@*^% Exists?
By 3.12.08
There’s been a heated debate going on amongst travel experts as to whether or not the famed “Rule 240” still exists, and if so, in what form does the rule take?
My New "Certified Pre-Owned Volvo" Is Infected With Mysterious "Black Gunk"
By 3.4.08
Reader M writes:
Aunt Jemima Pancake Mix Recalled Mysteriously
By 3.4.08
Here’s something sort of weird. The St. Louis Post-Dispatch is saying that two products, “Aunt Jemima Complete Pancake Mix” and “Aunt Jemima Buttermilk Complete Pancake Mix” have been “recalled and are under investigation for a possible health risk, according to a press release given out by Dierbergs grocery stores.”
Just Where The Hell Did All The iPhones Go?
By 1.25.08
Here’s a problem: Apple says they’ve sold 3.7 million iPhones. AT&T says they’ve activated 2 million iPhones. Just where the hell are the rest of the iPhones?
A Plague Of Cracked Blu-Ray Discs From Netflix?
By 10.10.07
Grant is having a problem renting blu-ray discs from Netflix.
Sears Home Repair Is Confused By Your Fridge
By 12.12.06
We love Sears Home Repair. We love the missed appointments, the 9-hour-windows, the crazy guy who dumps your olive oil all over your dishwasher. Today’s complaint about Sears Home Repair is unusual in that Sears keeps telling our friend Michael that he bought his fridge somewhere other than Sears. Now, Michael may be crazy, but we’ve never heard of “I Bought My Fridge At Searsophrenia,” so we’re going to take the man’s word on this. From his email:
