When reader Stuart bought his Motorola Razr V3XX, he was pleased with the phone but could not understand why the tiny flap covering the charger port was held in place by only 2 fragile plastic hinges. As if channeling the spirit of Nostradamus, Stuart made a startling prediction: This flimsy flap will fail. And it did. Twice. The first time, Motorola happily sent Stuart a new flap. But when the flap failed again 8 months later, Motorola unleashed a volley of red tape that left Stuart stuck. Stuart’s letter and Motorola’s response inside…
motorola
By 4.4.08
../../../..//2008/04/04/2600-motorola-employees-got-an/
2,600 Motorola employees got an early termination notice today, bringing the total number of Motoworkers disemployed in the past 15 months to 10,000. [Chicago Tribune via DSLReports]
By 2.1.08
../../../..//2008/02/01/motorola-may-stop-making-cellphones/
Motorola may stop making cellphones after all its customers bought iPhones and Samsung phones. [Bloomberg]
Phone Problems? Contact Motorola Executive Customer Service
By 7.6.07
I went looking on Motorola’s website for a corporate office phone number without any luck, until Meghann pointed me to the company’s Google Finance profile, which listed the phone number. I called and requested to be transferred to Ed Zander’s office. After being queried as to the nature of my call, I was instead transferred to their Customer Advocacy group.
Motorola CEO: "I Love My Job. I Hate My Customers."
By 5.2.07
A piece in the Wall Street Journal the other day about Motorola’s desperate search for a successor to the Razr reveals a “favorite refrain” of Motorola CEO Ed Zander, “I love my job. I hate my customers.”
Customizing the Motorola Vxxx
By 4.27.07
Here’s a cool guide for hacking your Motorola Vxxx (x being a wildcard) so you can make it show the color styles, shutdown and startup animations, outer text displays, etc, that you want.
Time Warner And The Magical Smoking Modem That Is Entirely Your Fault
By 2.26.07
I live in Columbus Ohio, and have been a Road Runner subscriber for about 10 years. We also have digital phone from Time Warner (TW provides the RR service in Columbus.) Our digital phone service went out on Monday morning. We called from a cell phone, and they sent out a tech this morning to fix it. He did. At around 3PM, 4-5 hours after he left, the Internet and phone service both went out (The Internet had not gone out on Monday when the digital phone went out.) I unplug the modem, plug it back in; standard stuff. It still won’t assign me an IP. I call them from my cell phone, and they confirm that it is out from their end as well. The person tells me that I can continue plugging it in/out just to test it periodically. I do. When plugged it in at 4:30, however, I hear a crackling noise, and see smoke. My modem has fried. Smells like crap, freaks my 9 year old brother out
HOWTO: Unlock Your Phone
By 12.8.06
Now that your phone is your own, you can unlock it. Depending on the type of phone it is, unlocking can be as simple as getting a code from your phone company, or as difficult as “drilling into a shield over the main circuit board to tap into the right contacts and kicking the phone into a special diagnostic mode to get at the unlocking code.” Uh, yeah. Thankfully there are smart people at PC Magazine who can give us the lowdown on the formerly shady practice of unlocking a cell phone.Yay!
Motorola DVR Possessed By Evil
By 11.6.06
“The DVR started out by simply not responding to any command to change channels, etc. Suddenly, it switched to channel 3, then 4, then 5, 6, 7, and so on. I managed to pause it for a second, but then it just jumped to channel 233 and stayed there, pulsing on that channel while the DVR box flashed the numbers. This story really isn’t terribly interesting on its own, but the channel it stopped on was a religious channel with a priest featured prominently on the screen.”
Verizon Wireless: “You’re All Wet.”
By 9.22.06
Katy calls Verizon Wireless when the screen on her Motorola RAZR breaks for no reason. The CSR tells her she must have gotten it wet. Katy points out that for this to have happened, an unprecedented miracle would have had to occur, in which her purse’s contents suddenly transmuted to liquid then immediately transmuted back. They strongly insinuate she’s lying.
Happy Day of Labor!
By 9.4.06
Today is a bank holiday for the Gawker Media Network but that doesn’t mean that the fickle wheel of commerce stops keep spinning round. Here’s some updates on consumer’s stories we reported on last week.
Another Motorola V3i Stops Working For No Good Reason, Wants $175
By 8.31.06
Independent confirmation and the plot thickens!
Motorola V3i Stops Working For No Good Reason, Wants To Charge $175
By 8.30.06
ConsumerAvenger bought a Motorola RAZR v3i quad-band world cellphone on Ebay, with warranty. The phone had full bars wherever she went. Two months later, it stopped working completely.
The News; Uniquely Toxic and Loving It
By 7.19.06
• Apparently, Florida is at a bit of a risk for grapefruit bruising. [CT] “State Farm to hike Florida rates 53%”
Top 10 Non-Mutating Cell Phones
By 5.18.06
That gigantic pulsating growth bulging out of the side of your head sure is socially awkward, isn’t it? Your fellow movie theater patrons incessantly complain about the fluorescent glow. The erratic squirting of radioactive goop has ruined many a bar mitzvah. And you certainly aren’t comfortable with what you suspect is the growth’s nascent sentience, exhibited in the hypnotically commanding undercurrent of murderous thoughts which you can hear sometimes at night.
Complaint: Motorola & UPS Refuse To Replace Lost RAZR
By 4.5.06
What starts with a D or maybe a P and caused Motorola to efuse to give reader Julie W. her Razr back? A mystery signature on a UPS slip! Oh, and did we mention that Julie’s house was trashed in Hurricane Katrina?
Cingular Razrs Back on Shelves
By 3.15.06
As you may recall, both T-Mobile and Cingular yanked the Motorola RAZR from the shelves due to a glitch that caused phonecalls to be dropped. Cingular has started selling them again and T-Mobile should start shortly this week.
