There used to be a quick way to tell from the outside of a model whether there were rooms available for the evening as you drove down a highway: either the “NO” on the establishment’s “NO VACANCY” sign was illuminated, or it wasn’t. Plenty of these signs exist and are still in use, but they’re fading (sometimes literally) as travelers would prefer to use a smartphone app to book rooms instead of zooming down the highway looking for signs. [More]
Although it’s illegal to smoke in most indoor spaces in New York — office buildings, bars, restaurants, retail establishments, etc. — those looking to light up a cigarette can still do so in hotel and motel rooms that are specified as smoking rooms. That could change soon, if a new bill in the state legislature succeeds.
That sting you felt in your wallet after staying at a hotel wasn’t a phantom pain: Room rates at hotels in the United States were at their highest level in 2014, with experts predicting that the price surge isn’t going to settle down this year.
Back in April, an elderly couple died while staying in a Best Western motel in North Carolina. The local medical examiner couldn’t find a clear cause of death. The motel continued renting the room to others until last week, when an 11-year-old boy died and his mother was rushed to the hospital. The cause? Carbon monoxide poisoning from the pool heater. [More]
Reserve on the Web, cancel on the Web. Wouldn’t that make sense? Mike thought so, and he didn’t see anything indicating otherwise when he made his Super 8 reservation. But somehow, his reservation for one night turned into a two-night reservation after he canceled it because he was supposed to call the motel directly to cancel. Who knew that canceling a reservation could have the opposite effect?
We appreciate your feedback? Not so much. When a man returned to the same Motel 6 where he had complained about a moldy shower curtain, he found himself barred from staying there. Because no other hotels had vacancies, he was forced to sleep in his car.
While the last couple years haven’t exactly been wonderful for people in the hotel business, many travelers have been able to score cut-rate rooms as hotel operators sought to fill rooms. But now, says USA Today, it’s looking like rates are back on the rise again.
Got a Super 8 customer service issue they’re not being so super about, and regular customer service leaves you with a dull metallic taste in your mouth? Try one of these escalated points of contact.
Guests Behaving Badly (GBB) is an Australia-only customer blacklist that hotels there can use to weed out potentially bad guests. From their FAQ:
You know you’re not in for a life-changing experience when you get a room at a Super 8 motel, but you at least expect that for $190 a night, there will be hot water and blankets big enough to cover both you and your girlfriend. And no plywood in the bathroom. And four legs holding up the bed. But not at the Super 8 in Pasadena, CA, according to Matt, who was just there for the Rose Bowl.
A Days Inn in Cleveland, Ohio, has bedbugs, a mother of four found out when the Red Cross put her family there for the night after her house burned down. Yes, it’s another bedbugs-in-hotels story, but this time there are pictures! [WKYC.com]