A United Airlines passenger from New Zealand found himself stranded at a San Francisco airport for 20 hours this week; not because of weather, or mechanical issues, or any sort of attempt to reenact the 2004 Tom Hanks comedy The Terminal. No, his prolonged stay in airport purgatory was thanks to a United employee who mistakenly removed the man’s carry-on bag from his flight. [More]
mistake
Verizon Admits They Did Wrong, Still Won't Do Right
By 2.10.09
Reader Ronak found out that Verizon overcharged him on a few of his billing cycles. A quick call confirmed that an error in their system overcharged him, so he requested a correction. In a confusing counter-offer, Verizon offered only 25% of the money that they mistakenly charged him for back as a refund. Now, Ronak is confused. Full letter inside.
Gas Station Owner Accidentally Sells Gas For $0.35, But Is Glad To Have Made People Happy
By 10.2.08
Mimi Zidan owns the Lucky Mart in Pekin, IL, where a pricing mistake resulted in a mob of gas thirsty customers, rushing to take advantage of pumps that were dispensing gas for only $0.35 per gallon. You’d think she’d be upset about losing so much money, but she’s not.
Dreamhost Busy Cleaning Up The Great Billing Apocalypse Of 2008
By 1.18.08
Dreamhost is busy cleaning up the mess after accidentally overcharging their customers by $7.5 million dollars due to a typo. The process is not going smoothly and we’ve been receiving a mix of complaints and praise.
UPDATE: Be Friends With Eddie's $8,677.29 Cingular Bill
By 3.7.07
Now my bill went from an average monthly bill of less than $100 to $8,677.29. It had something to do with my data transfer rate. Obviously, they did not give me my original plan. Instead they gave me some $8,677.29/month plan.
