We’re happy for Comcast that it’s a giant company and all, but is it really that impossible to have someone in Connecticut talk on the phone with a Connecticut-based customer about a no-show installation tech who we presume should also be in Connecticut? Maybe that’s the problem—maybe the technician was accidentally outsourced and is presently driving around Mexico or the Antarctic looking for Karah’s address.
missed appointments
Verizon, Will You Please Fix Our Phone So We Can Use It To Dial 911?
By 2.10.09
Leigh’s father has a heart condition, and has had three heart attacks. Because of this, Leigh’s family would really appreciate it if Verizon would fix their landline so that they can call 911 in the event of an emergency. Unfortunately, Verizon can’t seem to keep an appointment.
In Which You Spend 3 Vacation Days Waiting For The Verizon Guy Who Never Comes
By 1.21.09
Sounds like that Verizon guy is too busy making commercials to show up and install your DSL. Reader John-Paul just wants Verizon to keep their appointments… is that so much to ask?
Time Warner Calls You In Another Dimension, Or Something
By 1.7.09
Kushal wants to know how Time Warner verifies the call logs for its installer technicians, because when they say they call, his phone doesn’t ring.
