Video games are proving recession-proof as record sales continue even as the economy goes from bad to worse to holy %#$% #$%!!
microsoft
UPDATE: Limited Edition Zune Fixed, and Then Some))
By 1.13.09
Brooke’s long, tedious, and unnecessary Zune repair is finally over, and it appears Microsoft has done her right. The day after our post on her situation went live, she got a call from Blarim, a personal rep at Microsoft Seattle, and the ball went a-rolling. But she ended up getting a lot more than just her Zune back.
14 Weeks And Counting, But Limited Edition Zune Still Not Fixed
By 1.5.09
The 30-gig Zunes may have temporarily revolted last week, but Brooke’s limited edition 80-gig Zune has been MIA for over three months now, apparently lost in that magical ever-transitioning Zune world from the commercials. (It just keeps falling through floors and walls and swimming pools.) Maybe someone at Microsoft can take a look at what Brooke’s had to go through so far, and get back to her with a real answer?
Zunes Everywhere Froze At 2am This Morning
By 12.31.08
If you’re Steve Jobs, you probably dream of stories like this: Zunes all over the world froze up at around 2am this morning and won’t reboot, and nobody knows why.
Teleperformance USA: Call Center Of Customer Service Nightmares
By 12.18.08
Wanna know why your call to customer service went so poorly? Maybe because it was routed to an outsourced call center run by Teleperformance USA where, according to an insider, customer service goes to die…
Microsoft Can't Send You A Shipping Label Because They Already Have Your XBOX?
By 12.12.08
Ryan is probably looking at his XBOX 360 right now, wishing he could play it, but he can’t. Why not? Red Ring. And Microsoft can’t fix it because they say they already have it.
Help! I Bought A Pirated Copy Of Windows!
By 12.11.08
Emily bought a very “high quality” pirated copy of Windows from an Amazon seller and didn’t realize that anything was amiss for an entire year.
Sam's Club Lets You Swap Out RedRinged Xbox Hassle-Free
By 11.21.08
Virg’s Xbox360 got the dread Red Ring of Death. He bought it in Feb ’07, and it started failing this Nov ’08. He figured it would be months before he would get it back and expected to have to pay somewhere. Much to his surprise, Sam’s Club let him swap it out for a new one for free.
Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies
By 11.7.08
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
Mom, Will You Open This? Amazon Announces "Frustration Free" Packaging
By 11.3.08
Anyone who was once a child or has been around a child during the holidays knows that toy packages are pure evil straight from hell. Now, according to a letter currently on the front page of Amazon.com, they’ve decided to dedicate themselves to removing this scourge from your lives.
Circuit City's "Advantage Protection Plan" Doesn't Live Up To The Sales Pitch
By 10.22.08
A reader signing off as “Sucker” wants to let the world know that Circuit City’s extended warranties/replacement plans aren’t living up to the sales pitch. When he bought his XBOX 360, the salesperson assured “Sucker” that if the XBOX broke (as they tend to) that instead of having to wait around for a replacement — he could get a refund in the form of a gift card. He accepted. Guess what didn’t happen?
Whoops: I Paid $143.82 for 1.5 Years Of XBOX Live
By 10.17.08
Thomas did something dumb and he wants to warn others not to follow in his footsteps. He assumed (incorrectly) that his $7.99 per month subscription to XBOX Live would roll over into a yearly subscription once he’d paid $50. (A yearly subscription costs $50, obviously.) Yeah, it didn’t.
Microsoft Wants You To Know That They're Proud To Be "A PC"
By 9.18.08
The next phase of Microsoft’s new advertising campaign launches today, and the company is taking some shots at Apple’s ubiquitous “I’m a Mac, I’m a PC” tv spots. The New York Times says that the new campaign will feature interesting, exciting people (like the dude in the shark cage above) embracing their “PCness.”
Microsoft Sending "Gurus" To A Electronics Store Near You
By 9.9.08
Someone is jealous of the Apple Genius Bar! Microsoft has announced that they’ll be sending 150 “Gurus” to electronics stores like Best Buy and Circuit City in order to improve their customer experience.
By 9.3.08
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Speaking of elite, the XBOX 360 just got cheaper. Cheaper than the Wii.
UPDATE: Microsoft Offers Full Refund To Overcharged XBOX Live Member
By 8.19.08
XBOX Live member ForceTrainer writes in with an update about his issue with Microsoft. In our last episode, ForceTrainer has been charged $50 for 2 months of a XBOX Live gold membership– the price of a year of service.
Microsoft Charges You $50 For Two Months Of XBOX Live
By 8.18.08
XBOX Live member ForceTrainer says that after he forgot to update his credit card information, Microsoft shut down his XBOX Live account. He was fine with this, but when he tried to update his info, pay his balance, and convert his account to silver, Microsoft demanded he pay an entire year’s fee to settle the two months he was delinquent.
