United Airlines remains in damage control mode after video of a passenger being forcibly removed from his seat and dragged down the aisle of a plane generated a public backlash. In the next step on its stumbling apology tour, United has announced that every other passenger who was on that flight will be compensated for their fare. [More]
Two major brands — Pepsi and Nivea — are under fire this week on social media for ads that some say are offensive and tone deaf. [More]
Sun-loving subscribers to the Julep beauty products service were psyched to see they could get lipstick with SPF 30 sunscreen protection. That is, until they opened their orders and found that the sunscreen would only be effective for a few more weeks. [More]
A Texas pastor who had accused Whole Foods workers of adding an anti-gay message on a cake he ordered has dropped his lawsuit against the grocery chain, and offered up an apology for the apparent hoax. [More]
Whoever stole a sign from New Smyrna Beach bearing an anti-drug message 30 years ago has returned the sign with an apology letter and $50 to cover reinstallation costs. [More]
An Ohio museum is clarifying that mothers are welcome to nurse their children on the property, after employees told a visiting woman that she had to stop breastfeeding. [More]
Sometimes mail shows up ripped, twisted, soaked through, or otherwise damaged and you think, “Man, this is a bummer.” But residents of one New York town found their mail had been altered in a more disturbing way: it was smeared with blood. [More]
After Chipotle customers all over the country have fallen ill from eating at the chain’s restaurants, founder and co-CEO Steve Ells says he’s sorry the restaurant has caused so many to become sick, and promised to implement new food safety guidelines to help prevent such outbreaks from happening in the future.
Earlier this week, video showing an Apple store employee in Melbourne, Australia explaining to a group of black teens that they’d been asked to leave the premises because “we’re worried you might steal something.” The company apologized yesterday, saying Apple believes in equality “for everyone, regardless of race, age, gender, gender identity, ethnicity, religion or sexual orientation.” CEO Tim Cook also addressed the situation in an email, calling the treatment of the teens “unacceptable.”
United Airlines has issued an apology to a disabled passenger who ended up crawling off the plane after he was told he’d have to wait another 15 to 20 minutes for a wheelchair, on top of the 15 minutes he waited for the other passengers to deplane and 15 minutes he’d already spent expecting his wheels.
American Airlines Apologizes After Veteran Says He And His Service Dog Weren’t Allowed To Board Their Flight
American Airlines says it’s apologized to a retired U.S. Marine, after the veteran said he wasn’t allowed to board a flight he’d booked out of Los Angeles because he had his service dog with him.
When your email or other messaging account is flooded with messages promising cheap$ R0lexes! and invitations to collect a million dollars from the estate of a long-lost foreign dignitary relative, it’s not easy to place the blame: is it a robot programmed for maximum annoyance? A wee, cackling, evil spam elf? Sometimes, it’s just a human: a man known as the “Spam King” has admitted in court that he’s behind more than 27 million unsolicited messages sent through Facebook’s servers.
It can be a good thing for game developers to include real-life sights in the unreal world of video games, but there are cases where such inclusions are simply unacceptable. This was the case for a unit of Google, which has apologized after including Nazi concentration camps as “portals” in a mobile role-playing game.
Well, that was fast: A day after Sprint stirred up the ire of customers with its new “All-In” unlimited plan that stuck users with 3G speeds for streaming video, the company has now reversed course.
National chain Houlihan’s has fired a manager at a Chicago-area restaurant and apologized to an Army war veteran who says he was refused a table for lunch on Sunday because he had his service dog with him.
Under Armour is apologizing and promising to stop selling a T-shirt dubbed “Band of Ballers” after complaints that its image of basketball players raising a hoop closely mirrored the style of the Marine Corps War Memorial. That memorial is based on a famous photograph taken of soldiers raising a U.S. flag on the Japanese island of Iwo Jima during World War II.
Meijer is trying to win back customers with an apology and a $10 coupon, after customers were forced to either pay cash or abandon their shopping carts two days in a row last month. The retailer suffered two credit card system failures, two days in a row, that kept shoppers from paying for their goods with credit or debit cards.
After Facebook and Instagram went down around the world for about an hour earlier today, the social media giant announced that despite the claims of hackers on Twitter, it’s placing the blame squarely on itself, saying it was a self-inflicted outage.