An annoyed customer brought a Lowe’s appliance ad to the attention of the National Ad Division, a self-regulation program for advertisers run by the Council of Better Business Bureaus. Their complaint? An ad promoting “20% off appliances $396 or more at Lowe’s” was largely untrue, except for the parts that said “appliances” and “Lowe’s.” [More]
The discount chain Target is very good at many things, which include designer partnerships and building tiny stores. It’s very bad at some other things, which include selling groceries and putting prices on products that make any sense. “Target Math” is the name we give to these bizarre bulk markups, “sale” items that aren’t actually discounted, and pricing discrepancies within the same store — but this dubious art isn’t just practiced in the halls of Target. [More]
A big-box store is, by definition, well, big. All that retail, storage, and parking space takes up a fair amount of land. So you’d think that in any state with a property tax, stores would, well, be taxed on their property. And they are… until they’re not.
Most retailers use Black Friday, the day after Thanksgiving, to kick off their biggest shopping season of the year, even if they also move the sales kickoff around a bit. For stores that sell home-improvement and gardening supplies, spring is their biggest shopping season. That impeccable logic led to the invention of Spring Black Friday, which we first noticed in 2013. It isn’t going away. [More]
When a company tells gives you a “per square foot” price for flooring, it would be nice to know if that means “per square foot of the floor(s) being covered” or “per square foot of the material ordered to do the job,” because those are often two very different numbers. For years, Lowe’s failed to make this distinction, which is why the home improvement retailer has agreed to refund up to $1.1 million to flooring customers in New York state. [More]
If you find a trip to your local home-improvement superstore daunting and stressful, imagine being a young adult beaver preparing to build your first home. One of the rodents wandered into the chain’s location in Fairbanks, Alaska, and wandered the store’s aisles aimlessly. It was as likely to find twigs and mud as you are to agree on a paint shade for the master bedroom. [More]
Last week, we learned that Walmart would be taking over thirteen former Target Canada stores and a distribution center. Today, home improvement chain Lowe’s announced that is taking over twelve store leases, one store that Target owned, and one distribution center.
While Lumber Liquidators has been the target of lawsuits and federal investigations into allegations that the company’s China-sourced flooring contains exceedingly high levels of formaldehyde, hardware giant Lowe’s is now facing similar accusations from the hedge fund analyst who helped spark the Lumber Liquidators investigation. [More]
No matter how many times we remind everyone that stores are generally under no legal obligation to honor a pricing mistake, some folks still seem to think that a retailer must make good — and lose hundreds, possibly thousands, of dollars — on something as obvious as a decimal error. [More]
A few years ago, we shared the news that a company had placed do-it-yourself key duplication kiosks in some 7-Eleven stores in New York City. Since then, key kiosks (keyosks?) have expanded across the country, and the company that we wrote about back in 2013 has announced a deal with home-improvement megastore Lowe’s. [More]
Need to buy a snowblower, light bulbs, and some paint? You might figure, “Oh, I’ll just head to Home Depot (or Lowe’s, or Sears) and get it all done in the same trip.” But just because these stores all offer one-stop shopping for most home goods, price and quality of store-brand and private label products can vary greatly depending on the retailer. [More]
Many consumers don’t like it when stores check their receipts on the way out of the building, claiming it treats all shoppers like shoplifting suspects. But a trio of scammers had no problem showing their receipt at Lowe’s, running a multi-state shoplifting/return scheme for several months. [More]
Imagine you’re hanging out in a nice, dry, safe room away from all the worries of the world. Suddenly, someone throws a door open to the big, scary world. Wouldn’t you want to bite that interloper right on the head? If you were a snake, totally, as one surprised Lowe’s customer found out after accidentally intruding on a snake’s privacy in the store.
For years, an increasing number of retailers have been pushing their “buy online, pickup in store” (BOPIS, for all you acronym lovers) option as a expedient option that offers the convenience of online shopping without the hassle of having to search the aisles. But is it really any faster than traditional bricks-and-mortar shopping? [More]