A man who briefly worked for a company owned by Lowe’s is at risk of losing his current medical insurance after finding out that the home improvement retailer took out a health insurance policy in his name after he stopped working there. [More]
Most retailers use Black Friday, the day after Thanksgiving, to kick off their biggest shopping season of the year, even if they also move the sales kickoff around a bit. For stores that sell home-improvement and gardening supplies, spring is their biggest shopping season. That impeccable logic led to the invention of Spring Black Friday, which we first noticed in 2013. It isn’t going away. [More]
When a company tells gives you a “per square foot” price for flooring, it would be nice to know if that means “per square foot of the floor(s) being covered” or “per square foot of the material ordered to do the job,” because those are often two very different numbers. For years, Lowe’s failed to make this distinction, which is why the home improvement retailer has agreed to refund up to $1.1 million to flooring customers in New York state. [More]
If you find a trip to your local home-improvement superstore daunting and stressful, imagine being a young adult beaver preparing to build your first home. One of the rodents wandered into the chain’s location in Fairbanks, Alaska, and wandered the store’s aisles aimlessly. It was as likely to find twigs and mud as you are to agree on a paint shade for the master bedroom. [More]
Last week, we learned that Walmart would be taking over thirteen former Target Canada stores and a distribution center. Today, home improvement chain Lowe’s announced that is taking over twelve store leases, one store that Target owned, and one distribution center.
While Lumber Liquidators has been the target of lawsuits and federal investigations into allegations that the company’s China-sourced flooring contains exceedingly high levels of formaldehyde, hardware giant Lowe’s is now facing similar accusations from the hedge fund analyst who helped spark the Lumber Liquidators investigation. [More]
No matter how many times we remind everyone that stores are generally under no legal obligation to honor a pricing mistake, some folks still seem to think that a retailer must make good — and lose hundreds, possibly thousands, of dollars — on something as obvious as a decimal error. [More]
A few years ago, we shared the news that a company had placed do-it-yourself key duplication kiosks in some 7-Eleven stores in New York City. Since then, key kiosks (keyosks?) have expanded across the country, and the company that we wrote about back in 2013 has announced a deal with home-improvement megastore Lowe’s. [More]
Need to buy a snowblower, light bulbs, and some paint? You might figure, “Oh, I’ll just head to Home Depot (or Lowe’s, or Sears) and get it all done in the same trip.” But just because these stores all offer one-stop shopping for most home goods, price and quality of store-brand and private label products can vary greatly depending on the retailer. [More]
Many consumers don’t like it when stores check their receipts on the way out of the building, claiming it treats all shoppers like shoplifting suspects. But a trio of scammers had no problem showing their receipt at Lowe’s, running a multi-state shoplifting/return scheme for several months. [More]
Imagine you’re hanging out in a nice, dry, safe room away from all the worries of the world. Suddenly, someone throws a door open to the big, scary world. Wouldn’t you want to bite that interloper right on the head? If you were a snake, totally, as one surprised Lowe’s customer found out after accidentally intruding on a snake’s privacy in the store.
For years, an increasing number of retailers have been pushing their “buy online, pickup in store” (BOPIS, for all you acronym lovers) option as a expedient option that offers the convenience of online shopping without the hassle of having to search the aisles. But is it really any faster than traditional bricks-and-mortar shopping? [More]
Many American consumers have sworn off shopping at Sears and Kmart, their local stores have closed, or they have just forgotten that the chains exist. Business that once went to Kmart now goes to discount store competitors Target and Walmart, logically enough, but where do Americans go for the things that they once bought at Sears? [More]
Last week, we quizzed readers on the correct way to write the names of several retail businesses that abuse or play with punctuation. An awful lot of you gave it a shot and some of you did very well, but the results show that there is a lot of confusion out there for some of the country’s biggest retail brands. [More]
Last week, Lowe’s unveiled the test of a customer service robot at one of its Orchard Supply stores and we pointed out that it’s really just doing the job Lowe’s should be asking of its employees. What we were remiss in mentioning is the other important aspect of home-improvement store customer service — preventing married couples from murdering each other while shopping. [More]
Not so long ago, before the rise of the mega-hardware chains, you could walk into your local home improvement store and find a helpful employee who knew exactly what you needed and where to find it on the shelves. We’ve now reached a point in customer service where Lowe’s has chosen to create a robot to replicate this experience. [More]