There is nothing wrong with this Linksys wireless router, exactly. It was a best-seller, and there are many of them still in use. It was the first of a very popular product series. Unlike some unplayable online games featured in our Raiders of the Lost Walmart series, you can even use it for its intended purpose. It’s just… really old. [More]
linksys
Linksys: Where A 1-Year Warranty Sort Of Isn't A 1-Year Warranty
By 5.9.12
Yes, Linksys products ostensibly have a one-year warranty, but there’s a catch. When Cody tried to contact them to replace a router, he learned that in order to actually use that original warranty, you need to pay extra. Specifically, after the first 90 days, you need to pay for either phone or chat support to talk to a real person who can authorize the return of your defective router. [More]
Is Charter Telling Customers Their Router Is Broken Just To Rent Them One?
By 3.18.10
Earlier this week, a reader wrote in to tell us how a customer service rep at Charter Communications tried to convince him to keep his cable service my telling him a whopper of an untruth about cable companies taking over all the streaming video services on May 1 or some such nonsense. Now, another Charter customer says the company is misleading them and other customers into believing that their routers don’t work and they need to rent one from Charter. [More]
Linksys, LinkSucks
By 5.4.09
Christoff knew the dangers, but he went ahead anyway. He bought a Linksys router. And lo, it broke. The day had come for him to deal with their outsourced tech support. Over four hours of conversation and hold time, mainly hold time, later, he has a 2nd replacement router. Both replacement routers had the same problem as the first. Read of his trials and tribulations, inside…
Vonage Destroys Router, Refuses To Issue Refund
By 9.15.07 — Updated: 10.11.16
I have been a loyal Vonage customer for 3 years. Within the last year (I can’t remember when) I purchased a new Linksys WRTP54G router to replace my existing router. This router has built-in Vonage voice ports. What Vonage and Linksys do not tell you when you purchase this router is that Vonage has 100% full access to your router and can do with it what they choose.
Great Moments in Irish Customer Service: Eircom
By 6.15.06
I have been making some rather incompetent attempts to get a Linksys WRT54G up and running so I can do some Consumerist blogging naked in bed or sitting on the toilet. These, as you may have guessed, have not met with much success, meaning I am currently writing this to you fully clothed and, as usual, full of shit.
CompUSA Unaware of So-Called ‘Internet’
By 6.12.06
Rick CC’d us on a letter he wrote CompUSA after trying to get them to price match Linksys NSLU2 network storage drive. He could get the drive at Newegg for $84, versus CompUSA’s $100, but kinda wanted it that day instead of waiting for shipping. The clerk said they only price-match competitors in the area. As in, the geographic space surrounding the physical store.
