A woman sued Wachovia last year because it allowed a telemarketing scam company to process stolen payments through its banks, despite complaints from customers and warnings from other banks and federal authorities. Wachovia said it had no idea what was going on, but now documents have been revealed that prove people high up in the company not only knew, but that “the bank, in fact, solicited business from companies it knew had been accused of telemarketing crimes.” Why? How about millions of dollars of extra revenue from steep fees whenever a fraud-related chargeback went through? The lawyers for the woman are now seeking class-action status for the lawsuit.
lies
Former VP Admits "Enzyte Male Enhancement" Ads Are Complete Fiction
By 1.29.08
James Teegarden Jr., the former vice president of operations at Berkeley Premium Nutraceuticals, explained Tuesday in U.S. District Court how he and others at the company made up much of the content that appeared in Enzyte ads.
Alleged Gibson CEO Possibly Responds To $10k Contest Story
By 1.26.08
Brand new Consumerist reader Mosten posted a comment including the following response that’s allegedly from Gibson’s CEO regarding the $10,000 prize they never made good on to an NYC hip-hop artist. We have no way of verifying whether this response is legit, but thought it was worth sharing for those who are following the story.
Gibson Screws Musician Out Of $10,000 Worth Of Equipment
By 1.25.08
A musician named Tonedeff won the Lolapalooza Last Band Standing contest in 2006. Part of the prize package was “$10,000 worth of equipment from our friends at Gibson. (yes, believe it!).” Well, Tonedeff believed it, and he’s spent the last year and a half trying to get Gibson to make good on their promise. As Tonedeff notes on his blog, maybe he should have seen this coming when Don Pitts—Gibson’s Ambassador of Empty Promises (shown above with devil eyes)—told him, “I mean, this is kind of weird, because you know, you DON’T play the guitar or drums.”
U-Haul To Pay California Customers $50 For Failing To Honor A Guaranteed Reservation
By 1.20.08
U-Haul has settled a class-action suit by agreeing to pay customers $50 each time they fail to honor a confirmed reservation. The settlement comes after an appeals court agreed that the rental giant had “engaged in fraudulent practices.”
Dispute An Airline's So-Called "Weather Delay"
By 1.16.08
Unless it’s due to the weather, if there’s a flight delay or cancellation, passengers are entitled to some kind of refund, unless of course it’s due to the weather, but are flight delays as due to the weather as often as airlines say they are? And how would you go about proving otherwise? Well, as a fascinating interview posted over at airline blog Elliot.org informs us, you could always hire the services of a forensic meteorologist.
Jury Selection For Enzyte Trial Started Today
By 1.12.08
Jury selection began today for the federal trial against the man, his mom, and the business associates responsible for the “male enhancement” supplement Enzyte, reports WKRC in Cincinnaaa-ti. The charges against Steve Warshak and his Berkeley Premium Nutraceuticals company include “committing wire and mail fraud, money laundering, and misbranding.” No mention of creating what’s possibly the world’s most irritating TV ad, but we guess that crime is so great that it’s being left for hell to sort out.
By 1.11.08
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McDonald’s UK CEO said “video games” should take the blame for the obesity epidemic, not fast food. [MCV via BoingBoing]
If The Critic Doesn't Say Exactly What You Want, Change It
By 1.9.08
Speaking of blurbs and quote-whores, Gelf Magazine has compiled a list of the most egregiously misrepresented blurbs cherry-picked from various reviews last year.
"Seaweed" Clothing Lacks Seaweed, Tests Show
By 11.14.07
Have you purchased sportswear at Lululemon Athletica? If you have, you’re not alone, the store is doing quite well selling “organic” sportswear made of odd materials with dubious heath benefits.
T-Mobile Loses Cancellation Letter Twice, Sends Account To Collection Agency
By 11.11.07
T-Mobile sent reader Ivan’s account to collections after he twice cancelled his service. He first cancelled in August, but T-Mobile mysteriously lost the cancellation letter. Ivan faxed over a second cancellation letter while a CSR waited on the phone to confirm receipt. Having switched to Verizon, Ivan didn’t care when in September, someone stepped on the T-Mobile phone lying in his car, breaking the screen. T-Mobile is now demanding that Ivan pay a bill that lists only a reinstatement fee. Ivan writes:
One Unpaid Bill Is Not Going To Ruin Your Credit Score
By 9.18.07
We get many tales of consumer disputes and a common situation we hear of us is where customers are dissatisfied with a product or service, refuse to pay until its fixed, and the business, usually a small business, threatens to “ruin” the customer’s credit score over the item. (For some reason, the word “ruin” is always used).
Vonage Destroys Router, Refuses To Issue Refund
By 9.15.07 — Updated: 10.11.16
I have been a loyal Vonage customer for 3 years. Within the last year (I can’t remember when) I purchased a new Linksys WRTP54G router to replace my existing router. This router has built-in Vonage voice ports. What Vonage and Linksys do not tell you when you purchase this router is that Vonage has 100% full access to your router and can do with it what they choose.
Lazy Home Depot Employees Declare Fully Functioning Saw Inoperative
By 8.26.07
Home Deport employees didn’t feel like using the saw, so they hung a sign that claimed: “saw not working.” This offended marketing guru Seth Godin:
When I noticed this sign on the big saw, I took a picture, intending to write about how important it was to have key customer service feat ures up and running. Then, a few minutes later, a guy in an orange smock walked over, took the sign down and asked what he could cut for us.
Time Warner Cable Lies And Says They Showed Up At Your House, When They Really Didn't
By 5.16.07
Jon’s was trying to get his cable line repaired with Time Warner Cable. The missed appointments were bad enough, but the worst was when Time Warner tried to argue with Jon that they had shown up for an appointment and Jon wasn’t there and didn’t answer his doorbell or pick up his phone.
Baskin-Robbins Fined $500,000 For Shorting "Pints" Of Ice Cream
By 5.15.07
Baskin-Robbins has settled a consumer protection lawsuit with the San Diego Attorney General after it was discovered that 83% of their “hand packed pints” of ice cream were about 4 oz short of being an actual pint. Whoops.
Charter Lies To Their Customers
By 4.29.07
Chris Gates, a former call center representative for Charter Communications, told the St. Louis Post-Dispatch that Charter abuses their employees and lies to their customers. According to her, the number one question asked of CSRs is: ‘Where the !@#% is the tech?!’
So what do call center reps tell callers?
The RIAA And MPAA Need To Lie
By 4.7.07
The RIAA and MPAA are telling California legislators that lies and deceit are an integral part of their anti-piracy strategy. The importance of lying, masterfully demonstrated by Jim Carrey in his 1997 hit “Liar Liar,” is at issue as California legislators mull a measure that would ban pretexting. Otherwise known as lying, pretexting involves the use of “false statements and other misleading practices to get personal information.”
