Bankrate has a good example letter you can use if your health insurance company denies your claim for based on a specific medical procedure. It’s in “Madlibs” style, so you’ll need to replace all the items in red with your personal information. The argument is based on the premise that the insurance company must not been properly informed with the full information, and requires getting additional specialist letter(s) testifying to its necessity, as well as including articles about the procedure. There’s no guarantee of its success, but it can at least serve as an initial salvo before escalating your issue elsewhere.
letters
AT&T Disconnecting CallVantage Subscribers That Can't Access E911
By 5.6.07
AT&T is firing VoIP customers who live in areas not served by E911. The letters to CallVantage subscribers were sent over the past two weeks and read, “All customers who currently have A911 service must be moved to E911 service (where available) or their AT&T CallVantage service will be disconnected.” If E911 is unavailable, service is suspended effective May 21.
Filing A Good Complaint Roundup
By 5.1.07
“A letter of complaint is an opportunity to arm someone who may be unfamiliar with your problem with the fact necessary to investigate.”
Publix's "Awesome Response!"
By 4.29.07
Red_eye and his wife shop at Publix, but the ATM outside the store seems to break on a weekly basis. He asked Publix to look into the situation:
Hello,
Virgin Atlantic Charges $110 For Seat Upgrade, Gives Same Seat To Another Passenger For Free, Doesn't Care
By 4.24.07
UPDATE: Looks like we bungled this one. We asked travel expert Mark Ashley for clarification and he said:
Man Gets $280 Back From Bank Of America After Writing CEO
By 4.19.07
If you recall, Travis got charged $280 in overdraft fees after Bank of America gave him some wrong information about his bank account when moving to a new state. He wrote a letter the CEO, which we posted. Now, good news. He writes:
Nokia "Repairing" Man's Phone For Over 3 Months
By 4.16.07
Bob sent in his Nokia for repairs. He expected it back in 10 days. It’s been 3 months.
BoA Gives Wrong Information, Charges Customer $280, Doesn't Care
By 4.16.07
Thanks to a Bank of America customer service rep’s incompetence, Travis got hit with $280 in overdraft fees.
Reader Kicks T-Mobile's Butt Over Denied Rebate
By 4.3.07
Kathlene used her mad consumer skills to force T-Mobile into honoring the rebate they were supposed to give her. She slayed their bogus reasons for denying her rebate. She escalated, and escalated. Finally, she emailed an extremely well-crafted letter to CEO Robert Dotson (pictured, looking like a pile of badass).
Executive Contact Info For Cingular, Sprint, T-Mobile, Verizon
By 2.14.07
Contact information for the CEOs of major cellphone companies. You’ll never get to talk to them, but at least your issue will get under the noses of their near and dear underlings.
Target, Kohls Pull “Drinking Games”
By 1.11.07
“The board games, which have been sold for several years, contain no alcohol, and they may be bought by people of any age. It’s unclear whether such games have been linked to any deaths or serious injuries, but the controversy over them comes as anti-abuse groups are stepping up efforts to reduce binge drinking, particularly among teens and young adults.”
Ask The Fray: What’s The Legal Definition of ‘Subscribe?’
By 12.21.06
In the correction Cingular offered on our, “Break Your Cingular Contract Without Fee, Thanks 2 Txt Msg $ Raise” post, Cingular contends that text-messaging is not a service that users “subscribe” to.
Man Forces Best Buy To Sell Him $1999 PlasmaHDTV For $1499
By 12.13.06
By insisting on his consumer rights, Sandar got Best Buy to sell him a $1999 plasma HDTV for $1499.
Contact CEOs Of Major Cellphone Companies
By 11.6.06
Inside, the phone number and mailing address for the CEOs of every major US cellphone carrier.
Huggies Baby Wipes Are The Shit
By 10.27.06
Every so often, Tom Bartlett writes a letter to a consumer products division. The letters always contain backhanded compliments and odd questions, phrased just so.
The Consumer Ethicist: Stop The Telemarketers!
By 10.20.06
I have been getting a lot of calls from a number on my cell phone. I know its a telemarketer, so I don’t answer anymore. My cell phone number is on the “do not call” list, if that means anything… I guess not.
Wachovia Apologizes For Locking Old Man In Bank
By 9.13.06
Robyn submitted a complaint on the Wachovia website about Monday’s unfortunate incident. This was their swift response:
