If you recall, Travis got charged $280 in overdraft fees after Bank of America gave him some wrong information about his bank account when moving to a new state. He wrote a letter the CEO, which we posted. Now, good news. He writes:

I received a call from “Lynette” in Executive Customer Service who refunded my $280 in about 5 mins.
Not sure why it took a letter to their CEO to handle this but they took care of it within 24 hours of receiving my letter.

So, take your issue to the top and you get it solved? We’re beginning to sense a pattern here. — BEN POPKEN

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