Jason’s Condo was visited by a friendly Comcast installer, who left his hallway a mess without even finishing the job. You can see hanging wires, broken wire housing, and general discord surrounding this one section of hallway. Remember, the EECB is your friend. Has anyone ever had an installer/repairman leave their place a complete mess with no warning or attempt to clean it up?
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Amazon.com "White Glove Delivery" Will Open Box, Place Gently On Table
By 1.19.09
Amazon’s “White Glove Delivery” seems primarily aimed to combat the sordid state of big-box retail; hand-delivering products, mostly televisions, into your home. However, if you follow their logic, I am not sure it exactly pans out.
Ex-TV Service Installer Explains It All, Tells You How to Fight Back
By 12.30.08
Consumerist TaterTom explains the process behind Television Service Installation, and gives us a few great ways to make sure your dollar is going somewhere well deserved. You rock, Tatertom. His in-depth letter after the jump.
"This Is Verizon Calling To Confirm Your Appointment. We're Sorry We Missed You…"
By 2.27.08
We found this photo on Flickr and were comforted to know that other people had not only thought of decorating their house for Verizon day, but had actually gone ahead with the plan.
Best Buy Randomly Delivers Your New Stove In The Middle Of Your SuperBowl Party
By 2.5.08
Reader Jennifer wanted a new stove so she could cook delicious vittles for noshing during the SuperBowl. Sadly, she bought her stove from Best Buy, so instead of having a new stove for her party, she had a new stove delivered during the SuperBowl while she had a house full of guests. She launched an EECB (Executive Email Carpet Bomb) on them and CC’d us so we could listen in.
AT&T Lying about Dish Network HD DVRs?
By 12.14.07
Like all decent Americans, I loath Time Warner and decided to cancel my cable and get satellite service through AT&T, who are a Dish Network reseller.
Update: Why I Did Not Cancel Comcast
By 10.25.07
Remember “Mr. Pants,” the guy that was canceling Comcast? Well, a Biblical-grade swarm of technicians descended upon his home like locusts with service trucks. So he’s keeping them.
Why I Canceled Comcast
By 10.22.07
Reader “Mr. Pants” writes us with the story of why he canceled Comcast. It’s all the reasons that everyone cancels Comcast wrapped up into one spiffy complaint letter.
Verizon Harasses You For 3 Months To Switch To FiOS, Then Never Shows Up To Install It
By 10.16.07
Earl says that Verizon harassed him for 3 months trying to get his business to switch their phone service to FiOS. When he finally agreed, Verizon never showed up to install it. And then they cut his phone service off completely.
Verizon Installs FiOS, Won't Tell You Your Account Number, Keep Charging An Unauthorized Credit Card
By 9.7.07
Dan ordered Verizon FiOS and used a credit card to pay for the installation. He told the CSR specifically he didn’t want his monthly bill to be debited from this credit card. Guess what Verizon is doing?
Verizon Asks Virginia Not To Hold It To High Standards
By 8.27.07
According to Verizon, being held to a high standard is unfair.
Verizon will get a chance at the end of September to argue to Virginia state regulators that the state’s dominant phone company should be held to a lower standard for restoring lost phone service.
Verizon: There Was No Fire. Fire Department: Yes, There Was A Fire.
By 8.14.07
We’re feeling philosophical this morning after being confronted with two very different accounts of what went on at a small house on Pine Grove Street in Needham, Mass. Was there a fire? Was there not a fire? What is the definition of fire, anyway?
AT&T: Don't Worry, We Reject Everyone On The Basis Of Their Credit
By 6.28.07
Jim writes to tell us that he ordered AT&T U-Verse (it’s supposed to be installed tomorrow) and was surprised to find a letter in his mailbox telling him that AT&T had decided to “Limit and/or deny the purchase of products and/or services” based on his credit report.
