In the wake of lawsuits over online retailers that try to charge customers huge fees for allegedly violating “non-disparagement” clauses that prohibit customers from complaining about their transactions, lawmakers in California have approved a bill outlawing the ridiculous practice. [More]
if you don’t have anything mean to say…
Sketchy Online Retailer With $250 Fee For Complainers Is “Down For Maintenance”
By 8.29.14
For the last few days, we’ve been following the story of sketchy online retailer Accessory Outlet, which was recently sued over its bizarre policy of penalizing customers $250 for even threatening to publicly complain about a purchase or file a chargeback request with their credit card issuers. Then we revealed how the site was blatantly lying about its various customer service ratings, awards, and certifications. Now it looks like the site has been pulled down, if only temporarily. [More]
Domino’s Pizza Is So Used To Complaints, It Can’t Take A Compliment
By 8.8.13
You know how some people are conditioned to believe that any statement directed at them must be a complaint, so they don’t know how to react when someone says something nice? That’s apparently the mindset of whatever robot responds to customers on the Domino’s Pizza Facebook page. [More]
