The hard drive of Chris’s HP laptop failed within its warranty period. Technically, it was four days after he bought the brand-new computer, but who’s counting?
hp
CircuitCity.com Now Allows Returns From HP, IBM and Toshiba
By 6.3.09
CircuitCity.com, newly reincarnated as a Systemax subsidiary, has changed the return policy language that forbid returns from HP, IBM and Toshiba, ZDnet reports. Hooray.
I'd Like To Use This $100,000 Paper Tray To Print The World's Most Expensive Liquid, Please
By 5.25.09
Tipster Colin sent us this amusing snafu. Is this HP’s grand plan to get back at Kodak for those aggressive ads??
HP Calls About Pants Burnin' Laptop
By 5.21.09
HP called Consumerist about our inquiry about Jillian’s sparking and flaming HP dv2845se laptop adapter that she says burned a hole in her pants and caused a welt on her leg. Jillian had also alleged that HP customer service, regular and escalated, was both unresponsive and rude. HP told us….
HP And Compaq Laptop Computer Batteries Recalled Due To Fire Hazard
By 5.14.09
HP announced today that laptop computer batteries have been recalled as a fire hazard due to risk of overheating. Affected models are HP Pavilion, Compaq Presario, HP, and HP Compaq computers sold from about August 2007 to March 2008. Find out if your computer is affected and get a replacement battery at HP’s site.
HP Will Fix Your O And P Keys For $298…Oh Hell Just Buy A New Laptop
By 4.10.09
Randy tried to get new O and P keys for his HP laptop. The outsourced, English-is-not-his-first-language, customer service rep won’t sell or send him the keys and instead insists that Randy sit in for a $298 repair. Blithely indifferent to Randy’s increasing incredulity and rage, the customer service rep suggests that for that amount of money, Randy should just buy a new laptop for $400. That’s right, a new laptop because two of the keys are bad. The ridiculous chat transcript, inside…
Reader Uses HP Executive Customer Service Number, Great Success!
By 4.7.09
Chris reports getting sweet satisfaction from HP after he searched for their executive customer service number on our site and gave them a ring:
Worst Company In America: Walmart VS HP
By 3.26.09
A controversial retailer VS a computer company with a black hole for a warranty repair operation. Which will you choose?
HP Makes Up For Sending Reader "Repaired" Laptop Filled With Viruses
By 3.13.09
Aaron is happy to report that he has gotten resolution with his complaint about HP’s repair center sending him back his laptop filled with viruses. Good thing for HP that Aaron is honest, otherwise he could probably have three laptops right now, as three different HP reps contacted him about his story. On March 9th he wrote us:
After Massive Runaround, HP Sends Your Laptop Back Filled With Viruses
By 3.3.09
HP is known for its incompetent repair process, but what makes Aaron’s case special is that at the end they decide to kick it up a notch. When he sends his computer in and gets it back from the repair center, HP has so ever so graciously filled it with free spyware and viruses.
Update: HP Laptop Runs 200°F, Support Says "Buy A Cooling Mat"
By 1.29.09
The boy whose HP was running 200°F and was told by tech support to “buy a cooling mat” used some of the higher-up phone numbers readers posted in the comment on the original post to get in touch with a Senior Case Manager. Despite being out of warranty, they reopened the case and had him send in his laptop. Lo and behold, they fixed it! “It is running great now,” writes Travis. Huzzah!
Reach Hewlett-Packard Executivce Customer Service
By 1.22.09
Expedite a quagmired Hewlett-Packard issue by calling their executive customer service at 1-800-756-0608 option 7. A guy named Tim Metcalf might be the one who helps you, or Dan or Yunsil. Their lines open at 8am, PST. (Photo: orangegeeky)
Hewlett Packard Wipes Your Hard Drive To Fix A Broken Key On Your Keyboard
By 12.11.08
Here’s a story that should help to remind you to back up all your data — even if you’re just getting a key replaced on your keyboard.
Batteries From Dell, Toshiba, and HP Laptops Recalled
By 10.31.08
35,000 laptop batteries from laptops sold from 2004-2006 have been recalled for fire and burn hazards. There have been 17 fires and 2 burns associated with these batteries, so if you’ve got one, make sure you take care of this issue.
Morning Deals
By 9.16.08
Highlights From Dealnews
- Graveyard Mall: Wooden Roll-top Desk Organizer for $9 + $6 s&h
- Amazon.com: Columbia Sportswear Men’s Shoes from $19 + $5 s&h
- Amazon.com: Green Mountain K-Cup 50-Packs for $9 + $6 s&h
Highlights From Dealhack
- Circuit City: Element FLX3711B 37-inch LCD HDTV $600
- American Express: Up to 5% Cash Back on Purchases with SimplyCash Business Card
- Geeks: Refurbished Dual AMD Opteron Rack Mount Servers from $200
Highlights From Buxr
- Hewlett Packard: $500 off $1399 HP Pavilion Notebooks w/ code NB0915
- Frys.com: Western Digital GreenPower 500GB Serial ATA/300 Hard Drive for $69.99 + shipping
- Edmund Scientific: $25 Off $50 or more w/ coupon code ES25
Morning Deals
By 9.15.08
Highlights From Dealhack
- Abt Electronics: Sony Cybershot S750 7.2MP Digital Camera $129 Shipped
- Office Depot: HP AMD Dual Core Widescreen Notebook $550 & Free Shipping
- B&H Photo: Panasonic Viera 42-inch Plasma HDTV $830 Shipped
Highlights From Buxr
- Amazon: J.A. Henckels 8 Piece Stylus Block Set for $49.99 w/ Free shipping
- Walmart: Eastsport Mesh Backpack for $9.88 + $0.97 Shipping
- Timberland: 30% Off Coupon w/ coupon code: FALLEVENT4
Highlights From Dealnews
