hp

Morning Deals

By Ben Popken 9.10.08
  • 6PM.com: DC Brand Shoes $20 + S/H, all sizes/styles, 856 to choose from
  • Nicorette: free pack of Nicorette White Ice Mint (warning, site is slow)
  • Circuit City: Panasonic SH-FX85 Wireless Multi-Room Speaker Kit for $44.96, requires in-store pickup

Highlights From Buxr

  • Hewlett Packard: $400 Off $999 or more for Desktop Purchase w/ coupon code: DT1158 (Good for 2250 uses)
  • NewEgg: Targus Notebook Wireless Optical Mouse for $8.99 w/ Free shipping after $20 off coupon code: EMCAKAKAK
  • Buy.com: Av Lab Solar Backpack Charger for $29.99 w/ Free shipping after rebate

Highlights From Dealhack

  • Best Buy: Toshiba Satellite Dual Core Notebook PC $500
  • Geeks.com: Canon Pixma iP6210D Color Inkjet Photo Printer $35 with Coupon
  • Musicnotes.com: 20% or 30% off Guitar Guru Interactive Lessons with Coupons

Morning Deals

By Ben Popken 9.9.08
  • WarCry: Free Warhammer Online Beta 10 days
  • Amazon: Kitchen deals for under $7, all eligible for 4 for 3 promotion
  • Buy.com: Logitech G51 Gaming Speakers for $71.99 Shipped After Rebate

Highlights From Buxr

  • Deal Extreme: Rechargeable Digital Pin-hole Spy Camera + USB Drive Disgused as Working Pen for $35.53 w/ Free shipping
  • HP Home : New stackable Laptop coupon, up to $350 off $999 w/ coupon code NB3325
  • OfficeMax: Oscillating 16″ Pedestal Fan for $7.99 + $7.95 Shipping

Highlights From Dealhack

  • OfficeMax: Olympus FE-320 8MP Digital Camera $120 Shipped
  • Shoebuy: Pay via PayPal & Save $20 off Shoe Orders of $50+ and get Free Shipping
  • Bike Nashbar: Save 10%, 15%, or 20% off Entire Order with Coupon Discounts
Hewlett-Packard Crowned Head Of The Stupid Shipping Gang After Packing 32 Sheets Of Paper In 17 Boxes

Hewlett-Packard Crowned Head Of The Stupid Shipping Gang After Packing 32 Sheets Of Paper In 17 Boxes

By consumeristcarey 7.19.08

Leading the stupid shipping gang takes creative incompetence, and Hewlett-Packard is clearly up to the task. Other companies might have turned to email when faced with the challenge of shipping sixteen software licenses. Not Hewlett-Packard! HP went looking for a box. A really big box, which they filled with sixteen smaller boxes, each containing two precious pieces of paper ensconced in a layer of protective foam.

The Post Office Will Pay Out Your Insurance Claim… If Their Employees Admits To Abuse

The Post Office Will Pay Out Your Insurance Claim… If Their Employees Admits To Abuse

By consumeristcarey 7.12.08

The post office won’t pay Alauna’s insurance claim for a damaged Hewlett-Packard laptop unless one of their employees admits to intentionally abusing her package.

HP Offers To Fix Your Defective Laptop For Free, Then Changes Its Mind. Twice.

HP Offers To Fix Your Defective Laptop For Free, Then Changes Its Mind. Twice.

By 7.8.08

Reader Amy’s HP laptop is defective and HP offered to fix it for free–then changed its mind and wanted $800. Amy asked them to return the laptop, and when she got it back, she found that it was even more broken than when she sent it in. She contacted HP again and again they offered to fix it for free. This time, they let the laptop sit around for 3 weeks before calling her to let her know that they were voiding her warranty because of “liquid damage.” Amy says the first repair ticket has no mention of this mysterious liquid damage…

This HP Customer Service Rep Thinks He's A Genteel Salesman

This HP Customer Service Rep Thinks He's A Genteel Salesman

By cwalters 6.17.08

A Consumerist reader called HP to ask whether they could help him with a broken computer. They couldn’t, of course, but that didn’t stop the CSR from trying to ever-so-politely upsell a brand new HP computer at a low, low price. Thanks for calling HP Total Care for Desktops! What can we do to put you in a new computer today?

Hungry HP Repair Dept Captures Another Laptop

Hungry HP Repair Dept Captures Another Laptop

By cwalters 6.12.08

You gotta hand it to Hewlett Packard—they’re able to improvise quickly when it comes to making up excuses. Dustin wrote to let us know that so far, over the three weeks that HP has had his laptop in for repair, he’s heard these reasons for why they haven’t sent it back yet:

  • laptop warranty voided because of dog hair under keyboard
  • repair placed on hold because they need to reformat the hard drive
  • hard drive needs to be replaced
  • OS could not be replaced because product sticker in back was gone

It may not surprise you to find out that Dustin sent in the notebook to have the AC jack repaired, because it had started to come loose and the power cord wouldn’t stay securely connected. The keyboard, hard drive, and OS were all just fine.

Possible Class Action Against HP Over Cruddy Pavilion Notebooks

Possible Class Action Against HP Over Cruddy Pavilion Notebooks

By cwalters 6.4.08

If you own an HP Pavilion Notebook and you’ve had problems with it—specifically overheating, problems with the power supply, and an inability to update the BIOS—then you might want to contact this law firm and tell them your story. We know class actions rarely help the individual consumer, but they do succeed in punishing the offending company occasionally, and we can’t think of a computer company more in need of a good class action smackdown than HP.

UPDATE: I Am Fed Up With HP And Bought A Macbook Instead

UPDATE: I Am Fed Up With HP And Bought A Macbook Instead

By 5.20.08

Reader Katy, whose laptop had disappeared into the black hole that is the HP repair department, writes us with an update. HP sent her computer back, but it’s still sort of broken. She’s going to work with HP to get the laptop fixed under warranty (so she can give it to her brother), but she’d had enough and went out and bought a Macbook.

5 Ways To Get Your Laptop Back From HP

5 Ways To Get Your Laptop Back From HP

By cwalters 5.20.08

Mysterious Black Hole That Is HP's Repair Division Swallows Yet Another Laptop

Mysterious Black Hole That Is HP's Repair Division Swallows Yet Another Laptop

By 5.16.08

We’re starting to suspect that HP’s repair department consists of a giant warehouse inside of which is a nothing but a black hole that eats laptops. Stephen Hawking is their receptionist, and he makes sure the techs don’t accidentally cross the event horizon when they’re chucking your computer into oblivion.

HP Denies Your Warranty, Accuses Amazon Of Selling You A "Fake" Laptop

HP Denies Your Warranty, Accuses Amazon Of Selling You A "Fake" Laptop

By 5.7.08

There’s something deeply wrong with HP these days. It seems that instead of just fixing your laptop’s overheating issue, they’d rather accuse Amazon.com of selling fake HP laptops and deny your warranty. Reader Floria says that even though she got a letter from Amazon stating that there’s no possible way they sold her a fake or refurbished laptop, and then escalated her complaint to a “senior case manager” who approved the repair, HP still hasn’t fixed her computer. Is anyone in charge over there?

Thrice Has HP Attempted To Fix This Laptop, And Thrice Has HP Failed

Thrice Has HP Attempted To Fix This Laptop, And Thrice Has HP Failed

By alexchasick 4.24.08

Despite three attempts, HP cannot fix the video vomit that is going on in Willy’s laptop. After Willy sent it in for the third time, describing the problem to HP as “Video Related Problem: Lines, Spots, Scrambled,” HP replaced the audio PCA and sent it back marked “Repaired.”

Round 28: Sprint vs Hewlett Packard

Round 28: Sprint vs Hewlett Packard

By consumerist.com 4.22.08

This is Round 28 in our Worst Company in America contest, Sprint vs Hewlett Packard. Vote which sucks more, inside…

Dear HP: It's Been 6 Weeks Since I Last Saw My Laptop Can You Please Return It?

Dear HP: It's Been 6 Weeks Since I Last Saw My Laptop Can You Please Return It?

By 4.11.08

Reader D misses his laptop. A lot. He hasn’t seen it in 6 weeks. Despite tirelessly working to escalate his complaint up the ladder at HP, he keeps getting shuffled back around to “Jim,” an executive customer service rep who just keeps repeating the same old story about a delayed part.

Hewlett-Packard Takes Shipping Malware-Infested USB Sticks Very Seriously

Hewlett-Packard Takes Shipping Malware-Infested USB Sticks Very Seriously

By consumeristcarey 4.11.08

WHO: Hewlett-PackardWHAT: A batch of USB keys for HP’s line of ProLiant servers have been shipped infected with the worms W32.Fakerecy and W32.SillyFDC. Both can allow attackers to take over a system.WHERE: HP ships USB sticks with malware [CNET] (Thanks to Jimbo!)

HP Replaces Missing Laptop After 3 Months

HP Replaces Missing Laptop After 3 Months

By consumeristcarey 3.16.08

Remember N? He last saw his laptop in December after shipping it to HP for desperately needed repairs. After posting the story HP reached out to N, who tells us that he just received a spanking new machine. Read N’s reaction and his tips for handling similar situations, after the jump.

HP Won't Issue New Drivers For Leopard, Tells You To Buy A New Printer

HP Won't Issue New Drivers For Leopard, Tells You To Buy A New Printer

By consumeristcarey 3.15.08

Matt’s Officejet 6110 scans perfectly under Ubuntu, but won’t play nice with Leopard. When Matt called HP for support, he was told that the company has no plans to issue new drivers so he should just buy a new printer. To soften the blow, the tech mentioned HP’s trade-in program, which would give Matt a whopping $16 for his printer.

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