When you can’t get what you want from a company, there are many bad ways a customer service representative can respond. Ahem. But in a bit of refreshing news, one Airbnb employee recently showed just how good customer service can be, even while having to reject that customer. Warning: before you keep clicking: Two attractive men in a shower. No genitalia shown, but NSFW. [More]
high five
Kid Now Has Great Story Of How A Bowling Alley Worker Saved Him From Pin Resetting Machine
By 2.13.14
You think bowling alley employees are there just to spray shoes and come running when you start shrieking that a pin is stuck? Well, maybe most of the time, but one worker in Wisconsin added “lifesaver” to his resume after rescuing a toddler who was stuck in the pin resetting mechanism. [More]
Lucky Guy Is Probably The Only Person Going To Game 1 Of The World Series For $6
By 10.22.13
On the one hand, it’s pretty darn awesome and amazing that a guy was able to buy a ticket to Game 1 of the World Series for only $6 on StubHub. But it’s also a bit sad for whoever listed that ticket, as it was probably — okay, most definitely — a mistake. [More]
United Airlines Will Honor Those Super Cheap Tickets It Didn’t Mean To Sell Last Week
By 9.16.13
Whoever was able to snag cheap tickets from United Airlines last week — in the $0 to $10 area — you’ve got the eyes of a hawk and for that, we commend you. You’re also in luck, because United says it’s going to allow those observant customers to use their super cheap tickets, instead of pulling an apology-but-too-bad-so-sad move. [More]
Sen. McCain Back In Anti-Bundling Saddle With New Bill Pushing A La Carte Cable TV
By 5.10.13
Back in 2006, Sen. John McCain tried and failed to get Congress on board with a bit of legislation that pushed “a la carte” cable TV — programming that consumers could pick and choose instead of being forced to have 300 channels they don’t watch just to get the few they do. He’s not giving up the fight, it seems, as his office introduced a new bill to put the heat on pay TV providers to allow the a la carte option. [More]
I Messed Up Online Promotion But Papa John’s Still Gives Me Free Pizza
By 7.30.12
With all the shrugging and “Too bad, so sad” responses we hear from companies when a customer has a problem, it’s always a happy moment to hear about a business going the extra mile to be good to its customers. In Consumerist reader Matt’s case, he admits he majorly biffed a Papa John’s promotion, but he still ended up with free pizza. Score! [More]
U.S. Adds 227,000 New Jobs While Unemployment Remains Steady
By 3.9.12
Everyone is all abuzz this morning with the latest numbers from the U.S. Labor Department, which show we’ve boosted the job count by more than what was forecast in February. While the unemployment rate stayed the same at 8.3%, we added 227,000 jobs, up from the predicted 210,000. [More]
