It can’t be easy to be the driver of a bus going long distances. Those things are huge, after all, and there you are speeding down the interstate with a bus full of passengers who just want to be anywhere other than on a bus, sitting near the bathroom, trying to work out a persistent leg cramp. And when one of those passengers attacks you, well, driving gets even trickier. [More]
Driving from Durham, NC, to New York City should take anywhere from 7-10 hours, depending on traffic and how frequently you stop to fill up, void your bladder, or just stand up and flex your knees. But for 53 passengers on a Manhattan-bound bus, that trip took nearly 30 hours, much of it spent stranded by the side of the road. [More]
Noa bought Greyhound tickets that were sold as refundable. Unfortunately, the bus line was using some other, little-known sense of the word “refundable” that actually means “we will charge you extra for a refund, but not actually grant a refund if this route is discontinued.” It didn’t make a whole lot more sense to Noa, either.
After U.S. officials shut down 26 bus operations shuttling passengers between New York and Florida, citing safety violations, Greyhound has gone ahead and seized the opportunity to remind customers that they’re ready to take you where you need to go. In a bit of grave dancing, Greyhound announced a $1 one-way fare to customers who purchased tickets on the shuttered bus carriers.
In the public transportation pecking order, riding the bus is somewhere just above sitting in the back of a yak-drawn cart. But there were several passengers on board a Greyhound bus in Missouri this weekend who would probably have chosen that cart because at least they wouldn’t have been stranded and without a driver.
What’s worse than using the bathroom on a bus? Getting locked in there for an hour and a half. Barbara’s mother decided to use facilities half an hour before her bus was due at its destination, but miscommunication meant that a mechanic was never summoned, and she remained trapped for an hour and fifteen minutes.
Greyhound doesn’t just transport people across the continent: it transports cargo, too. Yesterday morning, strange canisters that smelled bad and gave off steam fell off a bus in Nashville, confusing emergency services. Were they bombs? Alien probes? No, containers of liquid nitrogen filled with bull semen bound for a cattle breeding facility in Texas.
Passengers on a BoltBus from New York City to Boston enjoyed an experience akin to traveling inside a self-cleaning oven with wheels yesterday as the air conditioning was off and the windows wouldn’t open. Outside the temps were in the 90’s. Inside, it was broiling.
If you buy a Greyhound bus ticket for someone else, Greyhound will charge you a flat $18 “gift ticket fee,” which must be the worst named fee in the history of transportation. On short rides, like a one-way trip from Cambridge, MA to Hartford, CT, it bumps the price up from $22 to $40.
A Greyhound security guard threatened a stranded passenger in Memphis that if she spoke with a reporter from the local news, he’d kick her out of the bus station. The reporter was there to look at why a group of passengers had been left stranded for 2 to 4 days without any communication from Greyhound, and without any sort of meal or lodging help.
Greyhound left an 88-year-old woman, along with around 30 other passengers, standing outside a locked bus station on Thanksgiving Day on a trip from Chicago to Detroit. Roxanne, who was one of the abandoned passengers on the sidewalk that morning, says that was just the final insult after an entire day of failure on Greyhound’s part. She sent a complaint to Greyhound’s executives on December 5th, but it was returned. Here is her summary of what happened.
According to Richard, Greyhound has some real work to do when it comes to making people in wheelchairs not feel like second-class citizens. Even in snowy weather and with delays, you don’t really want a driver telling a passenger that he should have brought an attendant if he wanted to get on the bus.
Miriam says she bought a Greyhound ticket in November, but the bus skipped her stop without notifying her. She couldn’t get the company to cough up anything more than a voucher for a future trip. She writes:
Greyhound tickets from Raleigh to Asheville cost $67.50, unless you’re Meg Stivison. Then they cost over $1,000. Greyhound repeatedly charged Stivison’s debit card while insisting that she didn’t know the address on her bank statement. Meg ended up driving down to the bus terminal to buy a ticket, but that was just the start of her nightmarish journey…
Unsafe road conditions in Seattle brought Greyhound’s fleet to a standstill on Sunday, which apparently is why they abandoned riders outside in 25 degree weather last night.
There’s not a lot of contact info on the web for Greyhound or its executives, but one determined customer has put a lot of effort into documenting what there is. Here are mailing addresses and a few unpublished phone numbers for people in the Greyhound executive offices.
Is this Greyhound CSR trying to start a revolution among its customers, or simply telling the wife of a passenger that Greyhound doesn’t care about lost luggage? She claims he told her to “‘get together with everyone else’ who lost luggage ‘and do something about it.'” Like what—start a support group? Meet him behind the bleachers for a fist fight? Open a detective agency in Tupelo?