The good news: Fry’s Electronics will match just about any valid price that you bring in, even if it’s from an online source. Cool! The bad news is that when calculating that price match, they include shipping. Even for Amazon Prime customers like reader Sean, who tried to get Fry’s to price-match a Blu-Ray. So, y’know, just go ahead and order that gadget online like you were going to in the first place. [More]
It’s no surprise that an electronics store salesperson might try to talk you into an extended warranty that you don’t need. However, reader Chris learned recently to be even more cautious in his dealings with salespeeps: they might be misinformed as to how long the manufacturer’s own warranty is. Or–gasp!–even trying to mislead customers. [More]
Talk about buyer’s remorse! Troy bought a new Wifi Skype phone from Fry’s. Upon opening the box at home he discovered that the box had all the accessories in it, but no phone. He girded himself for an epic confrontation when marched back to the store. Something involving shooting ball lightning and calling forth minions, but he ended up not needing any battlemage skills whatsoever. [More]
The deal aficionados on the FatWallet message boards have various discussion threads devoted to providing the most current coupons for a slew of stores. Rather then dig for them, here’s a master list of their official store coupons and clearance threads. Members routinely get rid of dead coupons and post new ones, so this is definitely one to bookmark: [More]
Jeff, who tried to buy a Samsung HDTV from Fry’s on Black Friday but was turned away after already paying for it, has written back to us with an update: [More]
Jim spotted this confusing sign at a Fry’s store in Campbell, Calif. On a display of compact fluorescent light bulbs, the store helpfully notes that some assembly is required. “Is it safe to assemble your own fluorescent light bulbs?” he wrote. “I mean with the dangerous mercury vapor and all?”
The last line of defense against armed robbery at Fry’s: receipt checks. Three men loaded up carts with merchandise at a San Diego store, and just headed for the door.
Engadget says they’ve caught Fry’s electronics and Monster Cable pulling a fast one on their customers, again. They first noticed this cute little display last year, but it’s apparently still being used. Here’s how it works.
The LA Times is reporting that former Fry’s executive and accused embezzler, Omar Siddiqui, once gambled away $8 million in a single day. According to the IRS, Mr. Siddiqui financed his gambling by taking at least $65.6 million in kickbacks from Fry’s suppliers. He’s been charged with money laundering and fraud, and if convicted, he faces 140 years in prison.
This Fry’s in Texas apparently wants you to pay for them to replace their inventory. Or they think their customers are idiots. Maybe both?
Read the dirty details of the 26 page complaint against the Fry’s VP caught embezzling $65 million here. Post your favorite tidbits in the comments.
A Fry’s VP was arrested last Friday for embezzling $65 million from the electronics retailer to fuel a gargantuan gambling lifestyle and feed his appetite for excess.
You know what makes you angry? Wii bundles. Here’s the situation. You go to the store to buy a Wii. You ask if they have any in stock. They do. You decide to buy the Wii — only to find out that they won’t sell you the Wii without forcing you to buy a bunch of other stuff. You become very angry. You write to us.
A Fry’s electronic worker has posted his predictions for 28 bad things that happen inside stores this Black Friday. There’s things on there like registers being down, full-on face-punching between customers, and customers and employees getting away with shoplifting. It’s not just for Fry’s, I imagine these things will be happening in stores across America, assuming people have any money left to go Black Friday shopping this year. Maybe you can make the 28 things inside into a Bingo Card and play against your friends…
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
Reader Mike says that he contacted a rebate company after not receiving his check, only to find out that the company had issued a check to someone else — and then suggested he contact that person and “discuss the matter of your rebate being deposited in his account.” Um… what?
Inside, the Fry’s Electronics Home Office corporate directory. Some of these extensions are duplicates, but the list seems to work in general. If you’re having trouble getting traction on a customer service issue with the notoriously difficult to reach company, this could be your lodestar. Update: An insider went through the giant phone list and broke out the upper-level people by their job area.
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