followups

Firms Hired To Cajole Websites Into Annihilating Their Own Content

Firms Hired To Cajole Websites Into Annihilating Their Own Content

We’re in a WSJ article today that touches upon our encounter with Reputation Defender, a company clients hire to go around sending turgid pleas to mean websites for posting factual information already reported in mainstream media publications:

ReputationDefender also sent a takedown request to Consumerist, a Gawker Media blog that had written about a man who was briefly jailed for harassment after repeatedly calling online travel agent Priceline.com Inc. for a refund. The letter asked the blog to remove or alter the archived post, saying it was “outdated and disturbing” to its client. Consumerist editor Ben Popken blasted the request with a profanely titled entry, calling it an attempt at censorship. “It’s not like we’re spreading libel,” he said. “They were trying to put the toothpaste back in the tube.”

Yes Virginia, Scammers DO Use Stolen Credit Cards To Buy Airline Tickets

Yes Virginia, Scammers DO Use Stolen Credit Cards To Buy Airline Tickets

After reading some of the incredulous comments on, “Easy For Fraudsters To Fool E-Ticket Kiosks,” we asked a former identity thief whether fraudsters ever actually used stolen credit cards for airline tickets. He said:

Yes, people card them and yes its very risky, however people have made a killing doing it.

— BEN POPKEN

UPDATE: US Airways Broken Lost And Found Page

We reported to US Airways how their online Lost and Found form leads to a 404 error, and this is the response we got:

Dear Ben Popken,

ASAP Van Lines Dispute Resolved In Favor Of Consumer

ASAP Van Lines Dispute Resolved In Favor Of Consumer

The results of a reweigh yesterday showed that ASAP Van Lines mistakenly overcharged Candace for her shipment.

Update On That ASAP Van Lines Dispute

Update On That ASAP Van Lines Dispute

The reweigh for the reader in a dispute with ASAP Van Lines over her moving bill has been moved forward to sometime after June 3rd .

ASAP Van Lines Responds To Complaint Alleging $400 Bilking

ASAP Van Lines Responds To Complaint Alleging $400 Bilking

Tiffany from ASAP Van Lines reached out to us regarding a complaint we posted. Our reader felt she had been unfairly hoodwinked into paying $400 more and was subject to abusive telephone calls. Tiffany offers a different version of the events.

RESOLVED: Geek Squad Fixed My iPod By Sending Me A Broken One

RESOLVED: Geek Squad Fixed My iPod By Sending Me A Broken One

When Charlie’s iPod died, again, she took it to Best Buy, again, as it was under one of those extended warranties they push. What she got back in the mail was an even more messed up iPod. When she took it to the store, they were kinda jerks about it. After her complaint got posted here, Best Buy swooped in.

Marriott's ISP Blames Scam Site Redirect On World's First Bisexual Rootkit

Marriott's ISP Blames Scam Site Redirect On World's First Bisexual Rootkit

There’s been a comment war boiling as Marriott, Will, and the hotel’s internet access company (GTS) duke it out to discern the vulnerability redirecting Marirott internet using guests to a casino scam site.

Geek Squad Agrees To Look For Hidden Porn If You Bring In A Spouse's Computer

A Minneapolis news site decided to follow up on whether Geek Squad really harvests your porn from your computer when you take it in for repairs. Since Geek Squad started amidst the state’s frozen drifts, its denizens take a special interest in its doings.

Why Is Crunch Gym Forcing Spiderman 3 "Marketing Experiences" On Their Spinning Classes?

Why Is Crunch Gym Forcing Spiderman 3 "Marketing Experiences" On Their Spinning Classes?

Yesterday we followed up on reader’s bad experience at Crunch Gym by calling 2 of their locations, the corporate office and interviewing Angie, our reader.

Get Free Seat Upgrades By Asking When You're Onboard

Get Free Seat Upgrades By Asking When You're Onboard

Adam’s letter yesterday laid bare what smart travelers already know: you can request a seat upgrade (like the emergency exit row which boasts more legroom) for free once you’re aboard.

Correction: Negative Items Are Supposed To Fall Off Credit Reports After 7 Years, No Matter What

Correction: Negative Items Are Supposed To Fall Off Credit Reports After 7 Years, No Matter What

Yesterday we erroneously reported that while chargeoffs are supposed to disappear from your report after seven years, you can get that clock reset by making payments or otherwise communicating with the creditor.

Banking Dos And Don'ts: Answers And Clarifications

Banking Dos And Don'ts: Answers And Clarifications

The employee who provided us the Goofus and Gallant 19 point guide to banking has some answers to your questions and clarifications, inside…

Walgreens Apologizes For Insinuating Reader Might Be Committing Check Fraud

Walgreens Apologizes For Insinuating Reader Might Be Committing Check Fraud

Reader DudeAsInCool got an apology from Walgreens and a $20 coupon after submitting his complaint over the hassle he was put through when trying to pay with a check. Somehow the who/what/when/why/where/how of his purchase tripped Walgreen’s check verification service, Certegy, and he had to go through a ridiculous phone call in order to get his check cleared.

How To Improve Your Credit Score With Department Store Credit Cards

How To Improve Your Credit Score With Department Store Credit Cards

A worker in the credit industry, Derek, gave us some tips to help young Paul boost his access to credit so he can live his American Dream.

Improved Xbox Warranty Is Victory For Gamer's Bizzare Project

Improved Xbox Warranty Is Victory For Gamer's Bizzare Project

Conor’s plan to return his broken Xbox in a 40ft shipping container is over, thanks to Microsoft’s improved Xbox warranty, which now says:

UPDATE: Lowes Steals Money From Old Lady's House, Threaten To Sue Her For Slander

UPDATE: Lowes Steals Money From Old Lady's House, Threaten To Sue Her For Slander

Remember that old lady who hired Lowes contractors to work on her house, only for them to steal $295 in cash hidden in her bedroom? And when she complained, the store manager threatened to sue her for slander? After we ran her story, a Lowes PR rep contacted us to get in touch with the complainant.

Clarification: Craftsman Lifetime Warranty Doesn't Apply To Rusty Tools

Clarification: Craftsman Lifetime Warranty Doesn't Apply To Rusty Tools

We asked Sears about their warranty policy on rusty Craftsman tools, and they said the life-time warranty doesn’t apply when the rust is cosmetic.