Remember back when lead toys were all the rage? Oh, those dangerous days, when you couldn’t lick a Dora the Explorer doll without fear of memory loss! Well, Mattel and the Consumer Prouct Safety Commission (CPSC) have reached an agreement on how much Mattel should pay for importing toys that exceeded U.S. lead safety guidelines, and the amount is $2.3 million. Maybe now the CPSC can use some of that money to grease the DC wheels and get their new chair nominee confirmed.
fines
Deli Owner Who Took Pity On Thief Now Faces Fine For Selling Bongs
By 6.5.09
It’s been a busy few weeks for Mohammad Sohail, a Pakistani immigrant who owns and operates a Deli in Long Island, NY. On May 21st a masked man tried to rob him, but Sohail pulled a rifle on the guy. Then he made him promise to never rob anyone again, and handed him $40 and a loaf of bread.
Blockbuster Busted For Overcharging Customers, Must Pay $300k
By 5.19.09
What do you do when the foundation to your business is crumbling and bankrupcty lurks like the Grim Reaper just outside your drop box? If you’re Blockbuster, apparently you charge customers more at the register than what’s displayed on the product, at least in California.
Massachusetts CVS Stores Regularly Overcharge Customers
By 5.7.09
The number of overcharging violations – defined as charging more at the register than the price in an advertisement, on a shelf sign, or on the item itself – soared to 711, from 425.
Comcast Fined $900k, DirecTV $2.3 M For Do Not Call Violations
By 4.16.09
The FTC has announced that Comcast and DIRECTV, will be paying some fines for ignoring Do Not Call regulations. Ouch.
By 4.10.09
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Texas has issued the largest fine in the state’s history to the peanut company blamed in the salmonella outbreak: $14.6 million. [AP]
Austin Jiffy Lubes Too Cheap To Dispose Of Oil Properly, Keep Dumping It In City Sewer System
By 4.10.09
Heartland Automotive Services, Inc., which runs 31 Jiffy Lubes in the Austin area, has to pay a $300,000 fine after admitting to pumping used oil into the city’s sewer system instead of recycling it. Normally shops are paid by the gallon for used oil, but in this case a damaged wall let water seep into the oil collection area and create a toxic mess that couldn’t be sold—so instead of paying to remove it, they pumped it down the drain.
No, You Should Not Pay Your $206 Speeding Ticket With Urine-Soaked Coins
By 3.29.09
47-year-old Washington resident Michael Lynch tried and failed to pay a $206 speeding ticket with a plastic bag filled with coins and urine. Surprisingly, his special payment for doing 54 mph in a 35 mph construction zone didn’t violate any laws…
Metrolink Addresses Confusing Wording Regarding Monthly Passes
By 3.19.09
It looks like someone at Metrolink in Southern California reads The Consumerist, because their communications manager responded today to yesterday’s post about some potentially confusing language on their website. He even posted a suggested revision to the language in an attempt to clear it up, and is asking for reader feedback.
SoCal's Metrolink Monthly Pass Doesn't Work The Way You Probably Think
By 3.19.09
Dillon is in college, and he tried to save money by buying a monthly pass on the Metrolink transit system in Southern California. The problem is that Metrolink does a terrible job of explaining how the monthly pass works, and their own staff gives out incorrect information to customers buying the pass for the first time. Now Dillon faces a $250 citation for fare evasion because it turns out he could only use his pass for the upcoming month.
Airline Fines Fall Even As Complaints Rise
By 1.13.09
Claiming it had better things to do, the Department of Transportation issued only $1.2 million in airline fines last year, even as consumer complaints over fees and delays continued to rise. Five years ago, the agency issued over $8 million in fines, but now, they say they’re too busy working on “consumer rulemaking” and “consumer forums” to ensure that airlines honor consumer protection laws.
By 1.2.09
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New York City doesn’t publicize it in any way, but they offer a guaranteed reduction on parking ticket fines if you challenge the ticket in person, online, or via mail.[New York Times]
Celebrity Cruises Won't Let Passenger Leave Ship And Go Home
By 8.20.08
Hank went on a cruise with his family to celebrate his grandmother’s 75th birthday. Because of a change in his work schedule, Hank had to leave early to return home to California. But when you’re a guest of Celebrity Cruises, YOU ARE A GUEST OF CELEBRITY CRUISES. There is no “return home” for you! Be quiet! Eat waffles!
FAA To Fine American Airlines $7.1 Million For Safety Violations
By 8.15.08
The FAA is not pleased with American Airlines. They say the airline should pay $7.1 million in fines for deferring maintainence and not complying with employee drug testing requirements. AA says the fines are too severe and will appeal.
Dish Telemarketer Fined $75,000 For Hanging Up On Customers
By 7.16.08
The FTC fined a Dish Network telemarketing firm $75,000 for hanging up on customers, reports the Deseret News. The company used teleautobots to dial peoples’ homes, which were then supposed to connect to a live telemarketer when someone picked up. However, the system would sometimes get more live customers than there were telemarketers, leaving some customers with a silent line. Federal regulations stipulate that if you use teleautobots, you have to connect the customer to a person within two seconds. The FTC made this law because people, in particular women and old people, were worried they were being stalked when they answered the phone and no one was there.
FCC Chairman Says Comcast "Violated Our Principles" By Arbitrarily Blocking Internet Traffic
By 7.11.08
FCC Chairman Kevin Martin told the Associated Press yesterday that Comcast had “violated our principles” when it came to managing their network. He accused Comcast of arbitrarily blocking internet traffic and failing to disclose to consumers that it was doing so.
Big Box Retailers Fight Back Against FCC's Recent Fines
By 5.20.08
Best Buy, Circuit City, and Sears are all contesting the FCC’s recent fines against them for not properly following analog transition rules in their stores, reports Ars Technica. Last week, Best Buy submitted a 41-page response (PDF) that claimed among other things that the FCC has no authority to fine them.
Passenger Cited For Refusing To Get Off His Cellphone On Southwest Flight
By 5.13.08
A gentlemen who ignored flight attendants requests that he get off his cellphone was met by police when the flight landed at Dallas’ Love Field. Joe David Jones, 50, of Austin was ticketed for disorderly conduct, says the Associated Press.
