Here’s an example of a great EECB that worked: even though Joe’s generator was out of warranty and the first two levels of customer service refused to help him, he was able to convince the company’s execs to make good on a defective starter.
Back in March we posted a warning about thieves masquerading as Steam in order to get into customers’ accounts and download games to resell. One reader, Richard, just received this special “alert” on his Steam IM pane this evening.
Freddie writes that his friend was tricked by a phishing email. All the warning signs were there to tip off his friend—an email saying he needed to click a link, a suspicious url, a page asking for his login info—but he clicked and entered the info anyway. Please do not be like Freddie’s friend, who is now probably on the phone with the real Wells Fargo trying to get his account number changed.
Is there anything scammers won’t try in their attempts to disguise advance fee fraud? Nope. Chelsea and her husband just found out that OMG THEY JUST WON 350K!!!1! from the Gaming Association of America. They’ll be receiving their check shortly, but in the meantime the GAA has sent them a much smaller check for about $5,000 to cover any fees associated with the prize. All they need to do is contact the “non-government service tax agent (GST)” to take care of cashing and handing over that $5k, and they’ll be swimming with hookers in champagne-filled pools.
Want to see what a secret shopper scam actually looks like? Tracey sent us scans of the one that arrived in her mailbox today. It included a letter printed on cut-and-paste letterhead, a form, and a check for $4,200. The idea behind this sort of scam—also called an advance fee fraud or wire transfer scam—is to get the victim to deposit the check, wait for it to clear, then wire back the bulk of the money. Weeks or months later, the check will turn out to be fake, and by law the victim owes the bank for the full amount of the check.
A few weeks ago, Zach emailed us to say that his Rewards Zone Mastercard hasn’t worked properly in the five months he’s had it, and no one at Best Buy had been able to help. We pointed him to our Guide To Fighting Back, and he responded tonight with an update.