I was cruising down I-95 to Maryland to see my uncle’s bluegrass band with my step-father in the passenger seat and my wife in the back, when I noticed my Hertz rental wasn’t steering as responsively as before. The tire pressure indicator light went on, then the passenger-side airbag light was on steady, and so was the car temperature gauge. [More]
escalation
Customer Gets Comcast To Credit Him $150 For All His Vacation Time They Wasted
By 10.18.11
Ryan was able to get a $150 service credit from Comcast by asking for them to pay him back for all the vacation time he missed waiting around for a service tech who never showed up. [More]
Funai Finally Answers The Phone, Offers Refund For Dead 5-Month-Old TV
By 8.22.09
Thanks to their own determination and a tip from a fellow Consumerist reader, Tavie and Gina have finally found someone at Funai willing to not only answer the phone, but grant them a refund for their Sylvania television that died after only a few months of use. The amount of effort needed to get this result is a little disheartening, but we’re thrilled at the happy ending, and we now have helpful information for other customers who encounter problems with Funai.
What To Do When The AT&T Rep Won't Help You
By 8.4.09
Last week we wrote that AT&T charged Spoco’s Amex card twice for the same payment, but their CSRs refused to investigate the issue for him. After we posted his story, AT&T took notice and reversed the charge. That raises the question these stories always raise, which is, “How do I get the same result if my problem isn’t published on Consumerist?”
Shipping Delays For Dell's New Mini Laptop?
By 10.23.08
Reader Steven wrote in to let us know that his Dell Mini’s ship date keeps getting pushed back and he’s starting to become annoyed.
DHL Overcharges You $750, Doesn't Refund It Because They "Forgot About It"
By 11.16.07
When Sue wrote in about DHL and said that she “wouldn’t use their company again on a dare,” she was dead on. If you think receiving packages with DHL is bad, just wait until you try shipping.
Instruction Manual? Check. Battery? Check. Cords? Check. Camera? Whoops!
By 9.9.07
I purchased a camera from Target the day before my vacation. Later that night I opened the box and there was no camera! Everything else was in there the owner manual, battery, cords, etc. but no camera! I called Target customer service and they said to bring the box back.
Circuit City Rep Offers Refund Of $389, Now Is "No Longer In The Dept" And Won't Help
By 8.8.07
Josh realized he forgot to click a “web only special” link when ordering something from CircuitCity.com, so he suspected that his order was not processed correctly. He called customer service as a precaution and sure enough, because he didn’t click the link they said he wouldn’t be getting the the deal and there was nothing they could do about it.
