errors

T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges

T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges

By consumeristcarey 10.7.07

Remember Motoko? T-Mobile sent her a $1,169.84 bill littered with charges from an unidentified number. When Motoko called to complain, T-Mobile admitted that the charges were likely fraudulent, but encouraged Motoko to pay the bill anyway. After posting Motoko’s story, T-Mobile’s PR watchdogs at Waggener Edstrom got in touch and claimed that the situation was satisfactorily resolved. We updated the post accordingly. Well, Motoko sent us a followup email, and here is her version of T-Mobile’s satisfactory resolution:

T-Mobile ended up cutting my line for nonpayment. They simply refused to investigate the matter or to call me back.

Newspaper's Error Confuses, Angers JetBlue Customers

Newspaper's Error Confuses, Angers JetBlue Customers

By 9.17.07

The Pittsburgh Post-Gazette wrote an article about JetBlue’s 1 year anniversary in Pittsburgh. In honor of that momentous occasion, JetBlue was offering a heck of a deal. TrueBlue members could “reserve a flight leaving Pittsburgh between June 26 and Nov. 15 and complete that reservation no later than June 30,” and by doing so earn a free flight.

Your Bill Looks Fraudulent. Pay It Anyway

Your Bill Looks Fraudulent. Pay It Anyway

By consumeristcarey 9.15.07

Update: T-Mobile reports that the situation has been satisfactorily resolved. Motoko disagrees.

By consumerist.com 9.10.07

../../../..//2007/09/10/a-reader-reports-that-thanks/

A reader reports that thanks to a big update over the weekend, customers haven’t been able to connect to Chase services via Quicken, MS Money, or Quickbooks, though web browsers still work. Seamus writes, “The worst part is that only about half of their support staff are even aware of the problem, and no resolution time has been given. Another “upgrade” gone wrong!”

The $49 Million Hospital Bill

The $49 Million Hospital Bill

By 7.17.07

A billing error at a Southern Arizona hospital left one man with a hospital bill for $49 million, according to the AP.

A malfunction in new computer software occurred July 2 and affected statements for 587 patients who were treated at Northern Cochise Community Hospital in Willcox, said Kim Aguirre, director of patient financial service for the hospital.

Comcast Is Billing Me For $1236.02 In Porn I Never Ordered

Comcast Is Billing Me For $1236.02 In Porn I Never Ordered

By 5.22.07

Sue has a serious problem with Comcast. They’re billing her for $1236.02 in porn she never ordered, claiming that it must be her 15 year old son who is ordering it.

Kmart: $20 HDTV! No, Just Kidding.

Kmart: $20 HDTV! No, Just Kidding.

By 4.16.07

If you saw that Kmart’s website had a listing for a $20 HDTV, would you try to buy it? Or would you assume it was a mistake? If you did try to buy it and they canceled your order, would you be mad?

The $61 Billion Dollar PayPal Error

The $61 Billion Dollar PayPal Error

By 4.10.07

The item is priced at $28.95, which TUAW said seemed a bit high. It seemed fair to me. I should have listened. When I went through the purchase process and clicked “buy,” my Paypal order screen listed the price as $61,803,552,167.70 USD.

Want To Opt Out Of Information Sharing? AmEx Doesn't Answer The Phone

By 4.9.07

I call (800-297-8378 if you want to try it for yourself). I get a recording welcoming me American Express and notifying me that the call could be recorded… then abruptly says: “The computer system needed to answer your questions is not available.” And it hangs up.

Chris says the phone number has been non-working for 5 days now and sure enough when The Consumerist called it a sing-songy computer voice cheerfully proclaimed the computer unavailable and unceremoniously hung up.

Sprint Accidentally Sends You A Bill For $500, But At Least You Got Your $0.47 Check

Sprint Accidentally Sends You A Bill For $500, But At Least You Got Your $0.47 Check

By 4.4.07

Reader Todd (who left Sprint because of their constant billing errors 8 months ago) just received a $0.47 check…and someone else’s $500 cell phone bill:I got a check in the mail last night for 47 cents for the credit that is on my old cell phone account.

Cingular Customer Hit With $31,000 in Roaming Charges From Nicaragua

By 1.29.07

“I told them this is impossible,” DeSofi said.

The Consumerist’s Poor Customer Service

By consumerist.com 2.17.06

So as much as it pains me—Joel—to say this, I’ve got to tell you what I did, because it’s painfully ironic.

Consumerist RSS Feed Errors

By consumerist.com 1.9.06

Thanks to everyone who noted problems with the RSS feed and permalinks, which for a mysterious reason impervious to our scrying are redirecting to Gawker.com. We are working to address the issue and will fix it as soon as we can give the hamsters a nice long soak in the hot tub.

«Previous Page