Got an intractable Washington Mutual issue that regular customer service can’t solve? Try kicking it up to some of these bigwigs:
email addresses
Email Addresses For A FedEx EECB
By 3.4.08
Should you have just cause to take your complaint with FedEx to the highest levels of the company, load these email addresses into your Executive Email Carpet Bomb (EECB (Confused? Here’s How To Launch An Executive Email Carpet Bomb)).
Email Home Depot CEO Francis Blake
By 2.27.08
The email address for the CEO of Home Depot is Frank_Blake@homedepot.com. The corporate email address format for Home Depot generally follows the format firstname_lastname@homedepot.com. Good for when you’ve tried the basic customer service lines but you still find your home improvement customer service needs improving.
Humana Delays 93 Year Old's Medicine For 3 Weeks
By 2.11.08
John writes:
Had a problem with my Mom’s Medicare Part D Prescription Drug plan with Humana. Their mail order pharmacy (RightSource) advertises a two-week turnaround from date of sending-in an order to receipt of medications. However after three weeks, RightSource had not acknowledged receipt of the order. A RightSource phone rep said the logging-in of orders was being delayed by two to three weeks due to heavy volume. This delay — in the case of meds for a 93 year-old lady — was unacceptable.
Executive Email Addresses For XBOX Complaints
By 2.8.08
If you have a problem with your XBOX and you want it heard by senior executives, here are some dudes to blast it to:
Reach Time Warner Cable's CEO, General Counsel, SoCal Division President
By 2.1.08
glenn.britt@twcable.com
Emailing Bill Gates Results In New XBOX
By 1.26.08
Jon writes:
I was one of the first to get an Xbox 360 when they came out, paying way more than I should have. I had problems with the console right out of the box and after weeks of haggling with their normal customer service department, I was contacted by their escalation department. Within a week, my problems were solved and they sent me a bunch of free stuff (games & controllers). Fast forward two years, and I’m having the same problem. I emailed both Bill Gates and Kathleen Hogan(Corporate Vice President, Worldwide Customer Service, Support and Customer and Partner Experience) yesterday…
Launch A Virgin Atlantic EECB
By 1.25.08
Here are email addresses you can use to launch an executive email carpet bomb against Virgin Atlantic Airlines. Good for when you’ve made multiple attempts to resolve an issue with regular customer service but for some reason they just can’t get it right.
Reach Office Depot Executive Customer Service
By 1.23.08
Customer.relations@officedepot.com, an internal source says, is a good email contact for reaching Office Depot executive customer service, those cool cats who can solve tricky customer service issues when the lower level people fail. “Office Depot calls it customer relations,” our tipster tells us, “and I’ll be the first one to tell you that we cave easily.”
Reach Verizon Executive Customer Service
By 1.15.08
If you’re having an intractable problem with your Verizon telephone, internet, or FiOS TV, that calls to regular customer service can’t solve, here is one cat you can call. Remember to state your case clearly, calmly, and succinctly. This is not the place for histrionics or epic sagas, just let ’em know what they need to fix.
Email Tmobile Executive Customer Service
By 1.12.08
ExecutiveResponse@T-Mobile.com is the email address for Tmobile’s team of high-echelon customer service specialists. One of our readers was able to use this email address to get Tmobile to give her a rebate she felt the cellphone company had unfairly denied.
Reach Equifax Customer Care
By 1.11.08
If calling the regular Equifax “customer service” (cough, cough) line at 866-640-2273 doesn’t work for you, customer.care@equifax.com is an email address you can use to try to resolve problems with your Equifax credit report. Equifax really doesn’t give a damn about you because you’re not its customer, banks and lenders are, but a reader says that he was able to use this email address to get an Extended Fraud Alert that he didn’t put on taken off his account. You can also try 404-885-8000, which is a direct line into their Atlanta corporate headquarters.
5 Bank of America Executive Email Addresses
By 12.21.07
A former Bank of America employee provides these email addresses and says they’re the people to complain to about getting fee’d to death (or any other customer service related issue you want to escalate).
Reach The Dell Customer Advocates
By 12.19.07
If you’ve exhausted the normal routes of solving your problems with Dell, try sending an email to Customer_advocate@dell.com.
Email Addresses For 7 UPS Executives
By 12.14.07
Here are the email addresses for seven UPS executives..
Borders Corporate Email Address Format
By 12.13.07
Should you ever have need to send email to a a bunch of people there, the format for Borders Group, which owns all the Borders iterations, Waldenbooks, Schulers Books, and Books Etc, is firstinitinalfirstsevenoflastname@bordersgroupinc.com.
Email Circuit City Executive Customer Service
By 11.8.07
Circuit City sent us the email address for their consumer affairs division. You can contact them there if you have a complaint not resolvable at the store level or by calling regular customer service.
