Chuck was stuck with a broke remote. Out of warranty, it was a joke, its LCD screen croaked, its buttons he blindly poked. Customer service offered him reimbursement, 50%, on his next purchase. Not good enough, he puffed! He did not want to fill a landfill with more stuff! So he leapt over the minions and emailed a man who had hand, like pinions he spun gears and he won Chuck a repair and now Chuck no longer rips out his hair, no longer stuck with a joke of a broken remote, his tale I now share:
Some early iPad adopters got a special bonus prize for buying a device that’s sure to be replaced with a vastly superior model a year from now — a data breach in which hackers unearthed account info from 114,000 users, including newscaster Diane Sawyer, New York mayor Michael Bloomerg and movie kingpin Harvey Weinstein.
If you have an issue with Best Buy that you’ve tried and tried and tried and tried to resolve using normal customer service methods, to no avail, try pinging this guy on their executive resolution team:
If you have a Logitech customer service issue, warranty repair request or otherwise just need to kick your issue to the top because regular customer service isn’t doing it for you, here is a gal to contact:
Got a longstanding PG&E customer service issue that’s getting you down because no one at regular customer service will fix it? Escalate to the top with these executive email addresses and phone numbers:
If you have an issue with your Sirius XM Radio service or a billing problem, and vanilla customer service behind the 1-800 number just can’t seem to get it right, no matter how hard you try, you might try emailing the people running the company. Here are their email addresses:
Got a squirrely Bank of America issue that no amount of calling and pleading with customer service can resolve? Try kicking it up the poop pile to CEO Brian Moynihan, or one of his trusted slaves:
Got an issue with Victoria’s Secret that regular customer service can’t or won’t handle? Try escalating it to the top of the laundry heap with these email addresses for senior executives.
Got a Verizon complaint wireless complaint that’s not getting anywhere? Live in the Northeast? Monica is your gal.
Had a problem with an order or customer service from J.Crew and need to escalate your complaint? Here’s a list of e-mail addresses you should try when crafting your Executive E-Mail Carpet Bomb.
Here is some Countrywide executive customer service info. Even though Bank of America acquired Countrywide, some of this contact info is still valid. Former Countrywide customers who experiencing post-integration account difficulties have reported success using it.
If for some reason you feel compelled to contact Sprint’s lawyers, here is their email address: email@example.com
Jack Tretton, President and CEO Sony Computer Entertainment America, is standing by and waiting to escalate your backlogged PlayStation complaint! In his spare time, he tests batteries he finds in his kitchen drawer by touching them to his tongue. Connect and start talking hot at firstname.lastname@example.org! Or his sassy assistant, Amanda Murphy Pedroso at email@example.com! UPDATE: Sony is mad that we posted this email address.
Priceline hates hates hates giving refunds. But if you need one, or some other aspect of their non-existent customer service fixed, you can email firstname.lastname@example.org or OriginatesES@service.priceline.com. You will probably end up going to your bank to get the refund, but at least you know where to shove the cc. This information is also useful in case your 2-year old daughter is in the burn ward and you need to cancel a trip.
HSBC Card & Retail Services
James R. Lane
Vice President, Executive Resolutions
If you have a problem with Keurig, makers of those coffee machines where the coffee comes in little pods that you just place inside, and regular customer service isn’t helping you, you can try nicely escalating to their Director of Customer Service or emailing their executive team.
If you’re having DirecTV issues, here’s two more top-level contacts for you to try: