David says he’s figured out the reason Amazon’s Kindle covers may be making devices lock up. He says metal parts are connecting ports on the device and causing the problems, and that he was able to get Amazon credit for his cover after he escalated his complaint.
Back in May, it was being reported that Google was planning on having its new E-book store up and running by the end of summer. Obviously that didn’t happen. Now the Wall Street Journal says Google Editions is likely to be a reality by year’s end.
If you own a Nook, you better make sure you regularly update its software, otherwise you might lose all your files that are not B&N books. That’s what happened to Michael, and customer service told him that it can happen if the device hasn’t been updated recently. The updates are too much for it to handle so it has to spontaneously jettison all foreign objects! Or something like that.
Sales of e-book readers, also known as e-readers, are way up and prices are dropping. Consumer Reports has tested a wide variety and has advice if you’re in the market for an ebook reader.
E-readers have a definite advantage over traditional dead-tree books when you’re going on vacation: you can bring a wealth of reading material in one small device. One difference, though: your analog bookshelf can’t lock you out. Your Amazon account can. That’s what Natalia writes happened to her. No one at Amazon has been able to fix the problem for more than a month now.
Hardcover books have a lot going against them — they’re expensive, often unwieldy, easily damaged. And now Amazon.com, which first made its name by selling books at deep discounts online, says it sells significantly more titles for its Kindle e-reader than it does in hardcover.
Lisa’s luck with the Nook e-reader is bad enough to make Xbox 360 owners weep. Since buying her first Nook in February, she’s had to warranty it out five times. On the first four occasions the customer service department was quick to replace the busted device, but the fifth go-round has been anything but charming.
Borders CEO Ron Marshall has decided to move on to better things after only a year. The troubled bookseller is currently in the process of closing 182 of its Waldenbooks stores (more than half of them), and is generally being frowned upon due to its lack of initiative in getting into the e-reader market. (Amazon has the Kindle, B&N has the Nook, and Borders has um…hmmm…) Now they’ll have to find a new CEO to turn things around.
Did you think that perhaps Barnes & Noble’s epic problems getting the Nook e-reader in the hands of customers by Christmas would be over after Christmas? Not quite. Jesse Vincent blogged about his experience of broken promises, mysteriously canceled orders, and how Barnes & Noble still hasn’t even sent the famous $100 gift card that Nook customers were promised.
Laurie in Alaska tells Consumerist that she ordered a Nook from Barnes & Noble that was intended as a Christmas present. The shipping date kept getting pushed back, but customers were assured that their e-readers would arrive in time for Christmas, no matter what. Except Laurie’s order shipped early this morning, USPS Priority Mail, which normally takes at least a week to reach Alaska.
Barnes & Noble keeps pushing the delivery date for pre-ordered Nooks back. Realizing that many of the e-readers were purchased as Christmas gifts, they’re sending a $100
bribe gift card to the delivery addresses for pre-ordered Nooks that aren’t slated to arrive by December 24th.