While many people no longer use the free e-mail accounts made available by their Internet service providers, there are still millions of Americans who do. And up until last week, a reported vulnerability in Verizon’s My FiOS app that left all Verizon e-mail users’ messages at risk of being read by complete strangers. [More]
It’s nice when a company gives customers advance notice before they stop offering a popular product or service. GoDaddy sent out an e-mail yesterday notifying their customers about the end of a product. Which product? Well, that’s a good question. [More]
Retailers don’t need much of a pretext to send out online coupons: current events, real or made-up holidays, the weather: it’s all a good enough reason to send out an e-mail and then sit back and wait for the sales to roll in. That’s the apparent logic behind a Kohl’s sale dedicated to the newest, tiniest heir to the throne of the United Kingdom. [More]
Reader L. needed help from AT&T. Local stores refused him a warranty repair on his Samsung Galaxy S4, saying that he had obviously dropped it and cracked the screen. He insists that he did not, and escalated, drafting a letter to a few top AT&T executives. Within a day, he had a response, a new phone, and an apology.