Department of Proving What We Already Know: A study shows that airline quality and consumer satisfaction has plummeted to new lows.
department of transportation
![DOT Releases ’05 Customer Complaint Roundup and a Peculiar Definition of ‘On-Time’](../../../../consumermediallc.files.wordpress.com/2012/06/airplane-thumb.jpg?w=200&h=137&crop=1)
DOT Releases ’05 Customer Complaint Roundup and a Peculiar Definition of ‘On-Time’
By
2.14.06revealing intriguing trends in the various ways airlines screwed up last year.