You may remember the story from February of the 60-year-old man who was accused of getting really drunk on a Delta flight from Minneapolis to Atlanta and smacking a toddler and allegedly saying “shut that ni**er baby up” to the child’s mother. Yesterday, he agreed to a plea deal that could result with him serving up to six months behind bars. [More]
DELTA
Delta Passenger Claims Airline Made Him Crawl Across Tarmac Rather Than Offer Assistance
By 7.29.13
A man from Hawaii who was left without the ability to walk following a car crash in 2000, has sued Delta Air Lines, claiming the carrier gave him no option but to crawl down the aisle of the plane and across a tarmac instead of him providing the assistance he says he’d been promised in advance. [More]
DOT Fines Delta $750,000 For Breaking Rules On Passenger-Bumping
By 6.27.13
Delta isn’t great about letting passengers volunteer to be bumped off an oversold flight instead of just bumping them by force. The company just doesn’t have enough CEOs to go around and offer seats to people who need to get home. Don’t take our word for it: the U.S. Department of Transportation gave them a public reprimand and ordered the airline to pay a penalty of $750,000. [More]
Which Airlines Have The Most WiFi-Enabled Flights?
By 6.25.13
By now, most of us are used to having Internet access wherever we go, but a majority of flights by the major U.S. airlines still don’t offer in-flight WiFi access to passengers. And your likelihood of finding WiFi on a plane all depends on which airline you’re flying on that day. [More]
Delta CEO Gives Up Seat On Flight To Mom Who’d Spent The Day Trying To Get Home
By 6.24.13
It’s a traveler’s nightmare — all you want is to get home, but the airplane gods keep throwing obstacles in your way that make it seem hopeless that you’ll ever return from your Odyssean travels. One Atlanta mom was on a mission to get home in time to pick up her daughter from camp, and finally managed to finish her journey thanks to Delta CEO Richard Anderson. [More]
Delta Employees Dig Through Trash To Find “Daddy Shirt” Worn By 7-Year-Old’s Late Father
By 4.22.13
Warning, if you have a heart, you might need to grab a couple of tissues before reading this story, which serves as proof that there are customer service reps out there who actually care about customers. A little boy who lost a shirt worn by his late father was reunited with the treasured possession after Delta Airlines employees searched through the trash to find it. [More]
All Major U.S. Airlines Waiving Change Fees For Boston Travelers After Bombings At Marathon
By 4.16.13
Airlines are responding to yesterday’s bombings at the Boston Marathon by offering to waive change fees for any fliers affected by the explosions. That includes all the major domestic airlines, as Boston Logan International Airport is staying open despite heightened security in the city as well as elsewhere in large cities. [More]
Even If You’re Not A Celebrity, You Can Pay To Be Treated Like One At The Airport
By 4.11.13
Times used to be, breezing through airport security in front of everyone else and skipping lines during the boarding process was just for the hoity-toity types — the wealthy and celebrities, mainly. But now that regular passengers can pay for fast-track access, airlines are scrambling to provide an even hoity-toitier (new word, deal with it) experience for anyone willing to pay a hefty price. [More]
Alleged Delta Baby-Slapper Fired For Allegedly Slapping Baby On Delta Flight
By 2.19.13
You probably remember last week’s story of the Delta passenger accused of not only slapping a 19-month-old child but also using an unpleasant racial slur while doing so. Looks like that man’s employer isn’t exactly thrilled with the publicity caused by the incident. [More]
Delta Passenger Accused Of Slapping 19-Month-Old Across The Face, Using Racial Slur
By 2.15.13
Slapping another passenger on an airplane is bad. When that passenger is a baby, it’s even worse. But if you go that far in being a terrible human being, might as well throw in a racial slur just in case you hadn’t offended everyone on the plane. [More]
Delta Actually Listens To Customer Complaint About Confusing Website, Clarifies Free Movie Policy
By 2.1.13
Remember Josh, whose story we posted yesterday? He got this crazy idea in his head that Delta Airlines offered free movies on demand in the Economy Plus section, just because their website happened to say so. He sent off a quick e-mail complaint asking for a refund, and Delta explained that the site totally didn’t say what he thought it did, and he would get no refund. We published his story, and all of a sudden Delta changed their minds, cut him a check, and changed their website. [More]
Delta: Just Because Our Website Says You Get Free Movies, That Doesn’t Mean It’s True
By 1.31.13
For his recent cross-country flight on Delta, Josh took Economy Comfort class: it’s a little comfier than Economy, but not as fancy as Business class. Delta’s website says that people in this class don’t have to pay for movies on the in-flight entertainment system, but Josh’s actual experience and his conversations with Delta about having to pay for a movie indicate otherwise. [More]
Delta Says Too Many People Were Getting Elite Status, Will Make It Harder To Achieve
By 1.17.13
Airlines have spent the last decade trying to get customers to rack up points in any way possible. But apparently too many people were enjoying the high-life on Delta, as the airline announced changes today that will make it more difficult to achieve elite status in it frequent flier program. [More]
Musician Gets Help From Delta And Gibson After Baggage Handlers Wrecked Guitar
By 1.10.13
It was a terrible day for rock music in Detroit, Hanukkah-themed and otherwise, when Delta staff forced musician Dave Schneider to check his vintage Gibson guitar as luggage and it got caught in a service elevator. The instrument wasn’t destroyed beyond repair, but the repairs were going to cost an estimated $2,000. Then there was a rock miracle. Gibson, the iconic company that made his guitar half a century ago, offered an amazing opportunity: they could offer him not just a factory tour and a 50th anniversary replica of a similar model, but also repair his damaged guitar for free. [More]
Hundreds Of Flights Canceled As Bad Weather Wreaks Havoc On Holiday Travel
By 12.26.12
Given the sheer number of flights that have been canceled today — and stand to be canceled and delayed in the coming hours — it’s possible you’re reading this from the discomfort of an airport or in the house of that family member you’d hoped to be saying goodbye to for another year. [More]
Delta Hops Into Bed With Virgin Atlantic For $360M Joint Venture
By 12.11.12
Although both sides were playing coy as recently as a week ago, those with their eyes on the sky business saw this Delta Air Lines/Virgin Atlantic hook-up coming. And as of this morning, they’ve done it — those crazy kids have done it: Delta purchased a 49% stake in Virgin Atlantic for a cool $360 million, creating a new joint venture between the two companies. [More]
Delta Reportedly Has Its Eye On A Nice Little Slice Of Virgin Atlantic
By 12.3.12
Singapore Airlines is in the mood to shed a little weight in the form of its 49% stake in Virgin Atlantic, and it seems Delta Air Lines is among the suitors lining up to try to talk the company into handing that nice little slice over. Whoever gets this hunk of the company will gain access to some pretty sweet slots at London’s Heathrow airport. [More]
Obese Woman’s Husband Blames 3 Airlines For Her Death After She Was Kept From Flying
By 11.28.12
When not one but three airlines fail to accommodate an obese passenger trying to get home to receive medical care in the U.S., who is to blame? A New York woman’s husband is suing Delta, KLM and Lufthansa Airlines claiming her death is all on them, after she was unable to successfully get home to the states from Hungary on three separate flights. [More]
