Is there a worse place to have sudden diarrhea than on an airplane? Well, yes, and that would be on a water slide, but let’s stay with the airplane for a bit. Joao Correa was on a Delta Airlines flight from Honduras to Atlanta last week when something bad happened down below, and he had to immediately use the bathroom. Unfortunately, there was a drink cart blocking his way and the flight attendants wouldn’t let him by.
DELTA
Delta Isn't Sure Whether Or Not You Can Fly Without ID
By 3.22.09
A Delta customer service representative assured Grace that her sister would be able to fly, even though she had just lost her wallet containing her identifications. Of course, when Grace’s sister arrived the next morning at the airport, Delta’s counter agents refused to let her anywhere near the gate until she produced a photo ID. After two hours on the phone, Grace’s parents tracked down an old learner’s permit and drove 20 miles to fax a copy to the airport. Now Grace wants to know why Delta’s customer service agents weren’t familiar with Delta’s policies, and what, if anything Delta can do to compensate her for the wasted time.
US Airways And Delta Duel Over The Phone For Most Incompetent Airline Ever Award
By 2.16.09
Want a great example of the broken state of airline customer service in this country? Try a four-way conference call between yourself, Amex Travel, US Airways, and Delta. You’ll see firsthand how CSRs from the two airlines can play the “it’s not our responsibility” so well that even a devoted Amex Travel rep can’t get them to solve your problem.
Polite Complaint Letter To Delta Earns Passenger 5,000 Extra Miles
By 2.14.09
A glitch in Delta’s website bumped Jesse’s return date up by a month, which sort of interfered with his travel plans when he showed up at the airport to check in. Here’s the complaint letter he sent to Delta, and their response.
Some Advice: Please Do Not Open The Emergency Exit And Walk On The Wing Of The Aircraft
By 1.21.09
Here’s a little advice for all you impatient people out there. We know its really annoying when you’re towards the middle of the plane and have to wait for all the stupid, slow people in front of you to pick up their crap and get off the plane — but don’t think that you can just open the emergency exit and walk around on the wing of the plane.
Delta Helps You Escape Chicago Before The Winter Storm Of Doom
By 12.18.08
There’s a nasty winter storm coming to Chicagoland — a mix of rain, sleet and snow that might result in 12″ of accumulation. Jennifer was scheduled to fly right in the middle of it.
Delta To Add $15 First Checked Bag Fee
By 11.5.08
The AP says that the new mergeriffic Delta will be adding a $15 fee for the first checked bag and $25 for the second checked bag when traveling domestically, which is consistent with Northwest’s existing policies.
Northwest Airlines And Delta Merge, Finally
By 10.30.08
The Northwest Airlines/Delta merger is finally done, says the Chicago Tribune. The new airline will be called Delta and will be run by Delta CEO Richard Anderson. With 75,000 employees and $34 billion in revenue, it will be the US’s largest carrier.
Does Delta Pipe-In Rainsounds Midflight?
By 10.28.08
During the Delta airline flight I rode yesterday, I could swear that in the middle of it they started piping in the sound of a rainstorm. It sounded like one of those Amazon rain forest soundmakers, you know, the ones where it’s a piece of tree limb and you turn it upside down and the beads inside make a pleasant rain sound. Then again, I was sitting pretty far in the back, so maybe it was just the sound of the head emptying. Unfortunately I don’t suffer from synaesthesia and my auditory faculties don’t interfere with my olfactory ones.
1,585,000 Cribs Recalled Due To Entrapment And Suffocation Hazards
By 10.21.08
If you own a crib made by Delta, you’ll want to check the model number to see if it is included in two massive recalls announced by the CPSC today. None of the cribs are currently being sold in stores, but were available from major retailers including Walmart, Kmart and Target.com from January 1995 through September 2007 for about $100.
By 10.9.08
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Delta is selling airline tickets from New York City to Chicago for $79 each way. You must depart October 11th and return between October 13-14th. [TravelZoo via their Twitter feed]
Customer Sues Delta For Bogus Weather Cancellation, Wins
By 9.5.08
Meet Mitchell Berns. Delta slapped him with a bogus weather cancellation and, rather than sit down and take it, he booked himself and his family on another flight — then sued Delta in small claims court and won a default judgment. Berns is a lawyer, but he didn’t do anything that you couldn’t do.
Top 3 Most and Least "Fee Crazy" Airlines
By 8.27.08
Airline fees are a controversial topic these days, so we look a look at the fees that airlines were charging and picked the top 3 most and least “fee crazy” airlines. Avoiding fees is hard, so why not try to avoid the airlines that charge them instead?
Delta Wants $300 In Fees On A $306 Ticket
By 7.31.08
When reader Anayah booked a ticket for her little sister to come visit her in New York, she specifically asked Delta if there would be a fee for an unaccompanied minor. They told her (twice) that since her sister was 14, there would be no fee. When Anayah’s family got to the gate Delta informed them that there would be a charge of $100 each way. Anayah’s mother could not afford to pay this fee and, since Delta would not allow Anayah to pay the fee in person at the ticket counter in New York, there would be an additional charge of $100 to pay by phone. The confusion caused her sister to miss her flight, and now Delta wants another fee to rebook her.
By 7.30.08
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It’s really not a good week for Delta: when a flight from Los Angeles to Atlanta prepared for landing early this morning, the crew discovered the body of a 61-year-old woman locked in a bathroom. Cause of death is still being determined. [SFGate] (Thanks to Gino and Lee!)
Delta To Charge $50 For The Second Checked Bag, $125 For A Third
By 7.30.08
Delta Airlines announced yesterday that they will be doubling the fee for a second checked bag, blaming high fuel costs and asserting that it’s “still a good value when compared with shipping or luggage services.”
Delta Increases 2nd Checked Bag Fee To $50
By 7.29.08
Delta announced today that it’s doubling the fee for a second checked bag from $25 to $50, effective on new bookings starting July 31st for all travel after August 5th. Got a third, fourth, or fifth bag and a lot of money to burn? Fees for those will rise from $80 per bag to $125 each.
Delta Makes Woman With Muscular Dystrophy Crawl Off Plane
By 7.29.08
On July 20th, Julianna’s (delayed) Delta flight landed in Atlanta at 7:30pm, with a connecting flight scheduled for 8:05pm. Julianna, who has muscular dystrophy, missed the connecting flight because nobody came with a wheelchair until 8:05—the same time the connecting flight took off. To make matters worse, the plane crew told Julianna she might make the flight anyway if she stopped waiting for help and got off the plane right now, so she crawled down the stairs on her own. When the wheelchair came she was “wheeled into a back room and advised” that her plane had taken off. But that was just the first half of her ordeal, and the next eight hours only got worse.
