A MasterCard spokesperson has confirmed, just like we’ve been telling you all along, that a store cannot refuse to sell you something solely because you refuse to provide additional identification along with your MasterCard. The only time it’s ok is if it’s required for shipping, or when you’re at a gas pump or making orders via internet, phone, or mail, in which case they can use the MasterCard Address Verification System (AVS). But if you’re in a store, right in front of them, in the flesh, it violates their MasterCard merchant agreement. Consumers experiencing this can fill out a Merchant Violation form found in the FAQ/Contact US part of Mastercard.com. Full statement, inside…
When I asked for more details, the representative (who sounded like he was from India), took vengeance on my account and told me he was closing the account and that there was nothing I could do. When I asked for his manager, he said “There is nothing he can do, the account is closed.” —CLICK— And that was the sound of him hanging up the telephone.
A zealous Discover rep tried to get Richard to sign up for a “protection program” by speeding through the details of the agreement as fast as possible—you know, the fine print part that makes it clear you’re agreeing to a paid service. When Richard made it clear that he wanted to hear the details again and that no, he hadn’t agreed to anything, the rep hung up on him. Discover, maybe you want to have a talk with your reps about their sales techniques.
“Maybe a whole generation will wake up and realize that collecting points on your Discover card doesn’t make you rich.” – Dave Ramsey. [TIME]
Whether it’s because of frequent flier miles that are impossible to redeem, overly complicated terms and conditions or reward credit cards with high APR’s, credit card reward programs are usually a rip off, according to CNN Money. Consumer Reports says that about 85% of American households participate in at least one rewards program which encourage consumers to spend more money but often turn out to be more trouble than they’re worth. To help you wade through the confusion, Consumer Reports has assembled 7 tips to help you make postive use of credit card reward programs. The list, inside…
If you were planning on filing a claim in the credit card foreign transaction fee class action, today is the last day to do it.
EECBs are scoring direct hits on HSBC and Best Buy. Reader Chad was having the same problem with his Best Buy credit card that reader Jason wrote in about. After he saw Jason’s successful EECB he launched one of his own. Reade Chad’s letter and Best Buy’s response inside.
A woman in Cincinnati was arrested this week and charged with two counts of identity theft and two counts of theft, for allegedly stealing the credit card information of a customer who was paying a bill in November 2007. Time Warner fired her when the investigation started and it appears no other customers were affected, but it’s a good reminder to stay on top of your credit report at all times.
Reader Haven accidentally underpaid a Bloomingdale’s credit card bill by $5, and so it was off to the collection agency…
Reader Jared reports that another online business that has hooked up with the bogus Reservation Rewards membership club is eCost.com. Watch out for a popup at checkout that asks you if you want to save $10 off your next purchase. If you select it, the small print signs you up for Reservation Rewards crappy deal club and starts deducting $12 from your card every month. The good news is that if you call up, they will remove the charges very quickly, because they know it’s shady and what they don’t want you doing is actually complaining to your credit card company, bank, or someone else that might get them in trouble.
Remember TJX’s gigantic security breach problems last year, where data on 94 million accounts was stolen? Good for you, because apparently TJX doesn’t. A former employee of a TJX store in Lawrence, Kansas was fired recently for posting anonymous complaints online about the current sorry state of his store’s security, which included the store manager writing server login and password information on a sticky note, and the store resetting employee passwords to blank fields.
Here’s the contact info for the CEOs of major Chase divisions:
USAA is like a unicorn in a pack of walruses: a financial services company that truly cares about its customers and really helps them out. Not as some kind of lucky exception, but as a matter of policy. Reader “Mary Marsala With Fries'” story, about how USAA opened up several cans of whoop-ass on an Enterprise facility that was trying to screw her over on charges, is yet further proof.
Reader Jason just finished paying off his 0% Best Buy/HSBC credit card, or so he thought, because this devilish card just sucker-punched him with a load of hidden fees. He did some research and found out he was entered into a program that makes him pay for “debt cancellation,” something Best Buy never discussed with him. He also discovered that there are many other people who feel tricked into joining this strange program. To make matters worse, HSBC, the card issuing bank, is giving Jason the runaround about reversing the fees. Jason’s letter, inside…