Over the past several months, Facebook has retooled its messenger app to do a lot more than just send one-liners to your friends – from allowing real-time customer service chats to a payment feature. The company’s latest update to the app aims to take conversations to the next level with video calling. [More]
conversations
Do You Talk To Friends About Your Finances?
By 8.11.09
A recent Huffington Post article wondered if talking about personal finance was “the final taboo.” Talking about money can feel as revealing as a strip-tease with none of the fun, but for something as complex and individual as your financial future, a one-way conversation with the internet or personal finance columnists isn’t enough.
Sears' New 'Secret Eavesdropping' Phone Technique Improves Customer Service, But Totally Freaks Out Other Sears Employees
By 3.6.09
It looks like Sears has finally figured out a way to ensure good customer service for home deliveries. Unfortunately, this method induces extreme paranoia in other Sears employees. The woman referred to as “Delivery” in Jason’s retelling below will probably never trust another coworker again.
Why Does It Take IKEA Four Months To Replace A Defective Couch Cover?
By 4.26.08
Joyce has been waiting since December for IKEA to send her a replacement couch cover. IKEA admitted that the cover had a known defect, but since they were out replacements at the time, they promised to call Joyce a month later when new covers arrived. Joyce gave her information and asked for a reference number, but was told that one wouldn’t be necessary. Wouldn’t that have been nice?
