You may remember that back in 2013, an eBay seller filed a lawsuit against a customer who left him accurate negative feedback, claiming that he hadn’t actually read his own suit when the company’s actions led to Internet backlash. Now the case has finally been resolved, with a judge ordering the seller to pay $19,000 in attorneys’ fees to the local lawyers who took the customer’s case pro bono. [More]
consumer victories
Our Nightmare Is Over: Betty Crocker Rainbow Chip Frosting Is Back In Stores
By 7.23.15
If you’re a food company and there’s a Facebook group where more than 16,000 people ask you to bring back a discontinued product, you should probably pay attention. Betty Crocker’s rainbow chip frosting disappeared from stores last year, and we heard from heartbroken and chip-less readers. Now the frosting is back on store shelves, and they have been vindicated. [More]
Couple Fought Wrongful Foreclosure In Court, Emerged Victorious
By 2.18.14
It’s nice to hear about a battle of consumer vs. bank that ends with a consumer victory. Better still when it means that the consumer gets to stay in their home, which they were in danger of losing to foreclosure. That’s the heartwarming story of one California couple who fought back in court. [More]
Borders Revises Store Closing Ad To Make It Less Confusing
By 4.13.11
We’re delighted to report that Borders sent out a new e-mail blast to customers in markets with closing stores. This flyer is significantly less confusing than last week’s, which sent r Devin on a heroic quest to get the additional 10% discount that the e-mail had promised him. [More]
