After an autistic girl and her service dog were wrongly kicked out of a discount clothing store owned by TJ Maxx, the district manager profusely apologized and gave them a $25 gift card to pick out anything she liked. When she returned and tried to use the gift card, store staff kicked her out for having a service dog again. Looks like someone didn’t get the memo. [More]
complaints
TJ Maxx Subsidiary Kicks Out Girl With Service Dog, Apologizes, Then Kicks Her Out Again
By 10.28.11
Comcast Keeps Sending Same Guy Who Couldn't Fix Switch
By 10.26.11
If the definition of insanity is doing the same thing over and over again and expecting different results, then you have to worry about the mental health of Comcast. They keep sending the same technician out to fix Brian’s switch, even though the tech doesn’t have the parts or competence to repair it. [More]
You Have To Call Up Wells Fargo To Ask For Your Extra Payment To Be Applied To The Late Fee
By 10.21.11
Keith just found out the hard way that if you try to pay off your late fee with Wells Fargo, you can’t just add it on to the regular payment. You have to call them up and tell them where to apply it. [More]
HomeDepot.com Rejects Your Overbilling Complaint
By 10.18.11
Jeffrey was overbilled for a garbage disposal by Home Depot and had a bad experience with the service technician. Then, we he tried to submit a complaint about it through the Home Depot website, the site rejected his story and said it violated their terms of service agreement. [More]
Scammed For Sympathy On The Street
By 10.17.11
It was a horrible story. A man approached Liza on the street and said that he needed $6 because his mother had just had a stroke behind the wheel of a car and he was short on cash to pay for the tow truck while she was taken to the hospital. It was also a lie. [More]
UltraViolet Restrictions On Green Lantern Makes Reader Feel Ultraviolent
By 10.17.11
Reader Justin is steaming because he just found out that the promised “digital copy included” isn’t actually a normal file, but a license to watch the flick through the movie industry’s new “UltraViolet” system. [More]
TCF Bank Adds New $28 Daily Overdrawn Balance Fee
By 10.14.11
Reader Jeff used to intentionally overdraw his bank account in order to have enough money to feed his family and gas the car. At $35 a pop, that’s a pretty cheap loan. But now that’s not going to be a viable option because TCF Bank has started to assess him a daily fee of $28 if his account is overdrawn by $5 or more. [More]
Mother Somehow Runs Up $1500 Verizon Bill
By 10.12.11
Despite not knowing how to use her phone for anything other than making calls, Michelle’s mother somehow racked up a $1500 bill for 2,888 MB worth of “music or video streaming.” It certainly wasn’t the latest Justin Bieber video on loop. Michelle is trying to negotiate with Verizon but all they’ve done so far is offer a 50% discount. That’s still about $600 more than Michelle wants to pay. [More]
Direct2Drive Charges $149.85 For Stuff You Didn't Buy
By 10.7.11
Reader Andrew noticed a funny Paypal charge from Direct2Drive, a site that lets you buy computer games online and download them to your computer. Direct2Drive had helped themselves to $149.85 from his account, even though he didn’t order anything from them. [More]
With Neighb's 'Net Down, Super Holds TWC Node Hostage. Ransom: Free Cable
By 10.7.11
In the middle of reports of widespread Time Warner Cable outages in New York’s East Village late this week, one building supervisor has decided to hold a local cable node hostage. This node controls cable and internet not just for his building, but several others on the block. His price for access? Free cable. [More]
Banks Marketing 1% APR Bank Accounts As "High-Yield"
By 10.4.11
Considering how “high-yield” savings accounts used to give returns of 4-5%, reader Phil thinks it’s a bit disingenuous for banks to continue marketing them as such when the rates are only 1%. He sent in a picture of a recent piece of junk mail he got from American Express to illustrate. [More]
How Do I Stop The Mice From Sneaking Into My Honda Pilot?
By 10.4.11
Jennifer’s brother’s family loves their 2006 Honda Pilot. But there’s a bit of a problem. Mice also love it. And if you check around, there’s a bunch of other Honda Pilot owners complaining about mice infestations. How do you keep the mice out? [More]
A Workaround For DirecTV's 50 Show DVR Limit
By 10.3.11
Reader Paul is pissed because he found out that DirecTV’s DVR will only let you schedule 50 shows to record and watched. Having more than one person in his house, he hit this limit pretty fast. So how can you record more than 50 shows on the DirecTV in-house brand DVR? One thing you can do is use the enhanced search function with “boolean operations.” [More]
Verizon Makes Online Chat Just As Crappy As Calling In
By 9.27.11
Verizon FiOS has done an admirable job with their online chat-based customer service, making it seem incredibly real and human. You almost forget that you’re not talking to a person over the phone. One of the ways they make this simulacrum seem so life-like is that you can be transferred from one agent to another, and then there’s silence on the other end because there’s no one there — just like the real thing! Reader Michael shares a recent chat transcript to illustrate: [More]
Mercedes-Benz Repos The Car You Just Bought
By 9.27.11
Edward leased a Mercedes-Benz, only to wake up two weeks later to a tow truck taking it away. It was the repo man. And when he comes, he doesn’t leave empty-handed. [More]
Imagine Being Deaf And Only "Breaking Bad's" Season Finale Isn't Subtitled On Netflix Streaming
By 9.27.11
Imagine watching the first season of Breaking Bad, getting hooked, and then all of a sudden the last 10 minutes of the season finale are cut off. You have no idea how it ends. You’d be all like, what is this, The Sopranos? That’s similar to what happened to Patrick. He’s hearing-impaired and enjoyed watching Breaking Bad on Netflix Instant Streaming with subtitles. That is, until he got to the season finale, which had no subtitles. Netflix doesn’t offer Patrick much of a way to make his voice heard, so he’s writing here. [More]
Update: Comcast Sends You To Collections For Bill You Already Paid
By 9.26.11
Last week we brought you the story of Bruce, whom Comcast had sent to collections over a bill he should have never been charged in the first place. After his story went up, Comcast reached out through us to Bruce to give him sweet satisfaction. [More]
The Repo Man Always Rings Never
By 9.21.11
Tim fell behind on his car payments, then made one big payment to get all caught up. The next day, Hyundai Motor Finance Company repossessed his car. [More]
