The USDA and Health and Human Services (HHS) today unveiled a new website focused on food safety at foodsafety.gov. It’s got lots of info on how to keep food from spoiling, but better still it’s a good launching pad for filing complaints, or keeping track of what’s going on in your state (check the “state agency” widget in the bottom right column).
complaints
Was Your Cash For Clunkers Deal Rejected After Being Approved?
By 9.8.09
Edmunds.com, the car info website, is asking people who participated in the short-lived Cash for Clunkers program to contact them if something went wrong. Although they can’t fix any problems, they’re trying to collect data on consumers who are being asked to pay back the government rebate after already being approved, which was forbidden under the rules of the program, so they can present the data to the National Highway Traffic Safety Administration.
"What Do I Do When My Lender Isn't Playing Fair With Loan Modification?"
By 9.4.09
Yesterday, the New York Times wrote about a judge in Arizona who forced Wells Fargo to explain why it keeps stalling and being uncooperative with a customer who has been trying to get a loan modification request approved. Sadly, in the past week we’ve gotten two separate emails from homeowners who are also having trouble with getting banks to approve their requests for the government-sponsored loan modifications. “Who can we contact to complain?” asks one frustrated customer.
U-Haul Traps Another Customer, This Time In Stairwell
By 9.3.09
Remember the U-Haul customer who was locked in at a self-storage unit in Wisconsin? Something similar, but possibly more dangerous, happened over the weekend at an indoor U-Haul facility in Philadelphia.
Top Ten Consumer Complaints To State AG's In 2008
By 8.31.09
The National Association of Attorneys General has polled state attorneys general, who are typically responsible for enforcing consumer protection laws in their states, and announced the top ten consumer complaints for 2008. It’s an interesting list.
How To File A Complaint Against Your Insurer
By 8.28.09
After our post yesterday ended up crashing the National Association of Insurance Commissioners’ consumer information website, we received an email from them. They said they wanted to explain how the site works to address some reader questions, as well as point out that you too can contribute to the rankings by filing complaints when your insurer does something objectionable.
Find Out How Much Your Insurer Sucks
By 8.27.09
So you suspect your health/auto/home insurer is run by the devil, but you’re not sure whether the alternative you’re considering is any better. Kiplinger Finance has posted a helpful article on how to find the complaint ratio of an insurer via the National Association of Insurance Commissioners’ website. Update: here’s how to file your own complaint.
Missouri Bridal Shop Of Doom Might Actually Hate Brides, Bridesmaids
By 8.18.09
A funny story from KSDK in St. Louis looks at the bridal store “I Do I Do”—now under new management—and some of the more colorful complaints received by the Better Business Bureau over the past few years. (The store has an F rating with the BBB.) It’s quite likely, based on these complaints, that “I Do I Do” was employing a chimpanzee to make alterations.
HSBC Cancels Traveler's Credit Card, Pays For Their Mistake
By 8.11.09
Bank of America isn’t the only bank that enjoys canceling their traveling customer’s credit cards. HSBC canceled my card while I was living in New Zealand, and as part of their “continuing efforts to fight fraud,” sent an active replacement card to my address 9,000 miles away.
BoA Strands Customer In Siberia With No Money
By 8.11.09
Bank of America has cut off Shannon’s debit card and says she has to get a new one. This would otherwise be a minor inconvenience except for the fact that Shannon is in Irkutsk, Russia on a 2-week Trans-Siberian trek.
Nobody Look At The Paypal Secretly Adding New Fees
By 8.10.09
Starting in June, Paypal started assessing a fee of 2.9% on on purchases marked “goods” or services” to personal accounts. They can do whatever they want, but the problem is they were very quiet about it. Almost sneakily so.
Comcast Says Lightning Caused Emergency Alert System To Show QVC
By 8.8.09
Remember Jim? His Comcast cable box randomly responded to the emergency alert system (EAS) by tuning in to QVC. According to a source inside Comcast, rogue lightning strikes set off the EAS, even though there wasn’t an emergency. Two things happen when the EAS activates: the cable box switches to a local channel, and Comcast replaces the local programming with an alert. In Jim’s case, the box switched to the emergency channel—which happened to be QVC—but since there wasn’t an emergency, there was no special broadcast. So what can you do next time your cable box independently declares an emergency?
Tenant Sued After Using Twitter To Complain About Moldy Apartment
By 7.28.09
If the the puiblic didn’t read Amanda Bonnen’s Twitter feed before, they will now, thanks to a defamation lawsuit brought against her by Horizon Group Management in Chicago.
Bank's Fix For Erroneous Charges: Disclose Personal Information To Other Customers!
By 7.27.09
Taking outsourcing to an extreme, Bank of New Zealand decided that instead of figuring out why one woman’s charges ended up on another customer’s account, they would just give the customer the woman’s name, home address, work address, email address and cellphone number so they could settle things for themselves.
Subway Worker Wonders Why You Would Eat Their "Disgusting" Food
By 7.26.09
John visited his local Rhode Island Subway every weekday for the past two months to enjoy what he thought was a healthy lunch. That all came to end after he overheard a Subway worker say to her colleague: “I don’t know how anybody could eat this stuff everyday. It’s disgusting and it will make you fat.”
Switch To FiOs An Unmitigated Disaster
By 7.24.09
Do you know that Comcast commercial where this homeowner gets FiOs installed against his will and then all these bulldozers tear up his lawn and bumbling contractors cause an electrical short? Lelah’s letter describes a process that’s very similar, except worse and much longer. And then this salesman just picks up her guitar and starts playing it and singing without even asking first. No wonder, by story’s end, she’s been driven to the brink of insanity, demanding compensation for 5 missed days of work. So far, they’re offering her $25.
ADT: Sign Up Or Thieves Will Kill Your Dogs With Oven Cleaner
By 7.19.09
Leo thought that letting his two dogs greet an approaching ADT salesman would be enough of a hint that he didn’t want their security services. Nope! The well-trained salesman sensitively barked: “You know what they are doing to dogs now, don’t you? They’re spraying oven-cleaner into their face, killing them in 20 seconds!”
