Holden, a longtime Comcast customer, recently replaced his decade-old cable box with two shiny new ones. Comcast, unable to let a happy customer be, sent equipment that won’t allow his household to watch high-definition channels without paying for an extra cable package. Customer service’s most helpful response: Hook up an antenna, and switch inputs whenever they want to watch something on broadcast TV! Not helping, Comcast. Not helping. [More]
comcastic
Comcast Would Like You To Return The Cable Boxes Destroyed When Your Home Burned Down
By 5.13.10
Working hard to maintain their Worst Company in America trophy, a Comcast rep demanded that a couple whose home was destroyed in an apartment fire return their cable boxes, or pay $1,300. Oh, and they lose their promotional rate because they had the audacity to suspend their service. Because they are living in a hotel. After their home was destroyed. [More]
How Many Comcast Techs Does It Take To Hook Up A TiVo?
By 4.8.10
Riddle me this, Batman. How many Comcast cable techs does it take to install a TiVo? We’d love to give you an answer, but we can’t because reader Lynn still hasn’t got a working TiVo after 3 appointments. Whoooops. [More]
Comcast Wants $2.25 A Month Not To List My Digital Voice Number
By 4.1.10
Through an online chat with a CSR, Max found out Comcast would charge him $2.25 a month NOT to list his digital voice number. When he bitterly turned down the not-so-generous offer, the CSR still asked him to leave positive feedback. Find out how he responded by perusing this chat excerpt: [More]
Xfinity Is Apparently How Long You Must Wait For Comcast To Fix Your Cable
By 3.4.10
Reader Aaron directs us to his recent delightful experience with Comcast’s internet service. The tale begins when he finds the cable that is supposed to be supplying Comcast to his thirsty computer… draped across his driveway. This event causes one of those Kafkaesque situations where the tech guy calls to make sure you are home, even though the CSR said you didn’t need to be home, and then the tech doesn’t show up because he says you said you weren’t home, but you clearly were home, even though you didn’t need to be home…
Aaron says: [More]
And Now… The Reader Submitted Comcast Xfinity PornLogos
By 3.1.10
Xfinity is Comcast’s new name for itself. We said it sounded like a porno company and you agreed. We tried our best (or at least the best we could do in, like, 15 minutes) to make the logo as porn-o-riffic as possible. You guys took it to the next level. Comcast, here are three new logos for you to chose from.
Comcast Settles BitTorrent Throttling Lawsuit
By 12.25.09
Comcast has settled a $16 million class-action lawsuit accusing the Internet provider of preventing customers from sharing files via BitTorrent. The suit alleges that Comcast sold users “unlimited” internet access that was, in fact, quite limited. Comcast still admits no wrongdoing, and affected customers will receive up to $16 each as part of the settlement. Ka-ching! [More]
Comcast Tool Shows You Just How Great Metered Broadband Is
By 12.1.09
Lucky Comcast customers in the Portland, OR, area got a new treat today: The cable giant rolled out a test of its new web-based bandwidth-usage meter, so that customers on metered access plans can see just what they’re getting for their money. Comcast says the online meter is “designed to be simple and easy to use and will help customers better understand how much data they consume in a month.”
An Insider Look At Comcast's Customer Service Boot Camp
By 11.14.09
Travel with Consumer Watch columnist Jon Yates of the Chicago Tribune to the training ground of our nation’s elite. The few, the powerless, and the often berated: Comcast customer service representatives. Yates sat in on a training class for new reps, sat in on many live calls, and shared the secrets of agents’ formation. Sort of.
Happy Comcast Employees Make Customers Happier
By 11.5.09
Want to know the secret to Comcast’s success? No, it’s not high rates, poor service or random porn broadcasts. It’s much more basic: The company’s employees just love working there, and want to share their love with customers. Yay!
Comcast Wins Right To Own More Than 30% Of Cable Market
By 8.30.09
Comcast is the biggest cable provider in the United States, and now a U.S. Court of Appeals decision states that it can grow even bigger. Yay! Yay?
Why Commercials Sometimes Aren't Perfectly Synced With The Shows
By 8.29.09
Zac read our recent post about Comcast randomly throwing advertisements in the middle of cartoons and other programming. He let us know that the errant commercials can be explained by science. Broadcasting technology science, that is!
Comcast Employee Rescues Driver From A Submerged Car
By 8.4.09
Add “rescue people from an underwater car” to the list of things Comcast is better at than installing cable.
By 7.9.09
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Hey, look! Comcast has their very own blog! It features mostly regular company news about Comcast services and the adventures of employees and executives, but at least it allows comments. Even Consumerist favorite Frank Eliason, Director of Digital Care (aka @comcastcares on Twitter) has joined in the fun.
Comcast Convinces Business To Switch Its Phone Service, Loses Track Of Payment And Disconnects Line
By 7.8.09
Some silver-tongued sales-devil from Comcast convinced landscaping company owners Kelly and her husband to hand over their business phone line, only to claim it never received their payment and cut off their service in short order.
Cable Providers Stream Shows Online, Require Subscriber Authentication
By 6.26.09
How are cable providers reacting to the threat posed by online streaming of shows? Forget bandwidth caps for now—how about online access to cable programs, limited to cable subscribers?
Comcast Wants You Back, Leaves Comcastic Love Notes
By 5.19.09
Kevin abandoned Comcast and switched to FiOS. Since then, his jilted cable/Internet company has made it quite clear how badly they want him back. They can’t believe it when they hear that he won’t see them. Denial is tough to watch.
