comcast
Round 33: Comcast vs The American Arbitration Association
Tier 1 voting is over (we’ll get a nice standings chart up soon). Now it’s time for things to get more intense, now we’ll have some real competition. This is Round 33 in our Worst Company in America contest, Comcast vs The American Arbitration Association.
Comcast Installs Big-Ass Box On Your Lawn
According to an article in The Press Democrat, some residents in Santa Rosa, CA. are coming home to find large green Comcast utility boxes installed on their property, often in the middle of their lawns. The unsightly green plastic boxes are about the size of an air conditioner and have been popping up in Santa Rosa as Comcast upgrades its cable network. Naturally, the residents are upset.
2nd Insider Says Comcast Indeed Decentralizing Network Operations Centers
Another Comcast insider says that the cable…
Thank You For Contacting Comcast Live Chat Support. My Name Is Lethel.
Katherine, a new Comcast subscriber, was setting up her online account access when for reasons unknown it told her that she must talk the online CSR. Suddenly she felt fear and trepidation radiate down her arm and settle into her mouse hand. She took a deep breath, said a silent prayer and clicked “CHAT NOW.” What proceeded was a mind numbing 20 minutes of her life that Katherine will never get back. Her letter and chat log inside…
"Comcast Treats My Bank Account Like A Cookie Jar"
Of all our random corporate screw-up stories, this is one of the funniest, if only because it’s so random and so persistent. Oh wait, Kelly’s out over $100 now and Comcast keeps debiting her account whenever they feel like it. Maybe that’s not that funny after all.
How To Get $90 Off Your Comcast Bill
Reader Matthew just cut his Comcast bill in half with a single phone call. He received a flier from one of Comcast’s competitors that boasted a much better price than the $175 per month he was paying. When he called Comcast and told them about the better rate, he was swiftly transferred to “customer retention” which must be a place of magical wonderment because by the time he got off the phone his Comcast bill had been reduced by $90. How did he do it? His letter, inside…
Comcast Decentralizing Network Support Groups?
A Comcast insider part of a network operations group tells me that Comcast is doing some behind the scenes reorganization and decentralization so as not to suck as much. The insider says:
Azureus: Other ISPs May Also Be Throttling BitTorrent
A few months ago Azureus petitioned the FCC, which led to a FCC hearing in February. One of the complaints from the commission was that there is little data available on the scope of BitTorrent throttling, a gap Azureus now tries to fill by collecting data on the prevalence of TCP-resets among ISPs worldwide.
Comcast Fixes Problem Of Reader They Made Cry
Stephanie’s internet is back after she used the contact info from our post “Comcast Trawling Blogs And Twitter For Customer Complaints” to email Comcast’s problem solver, Frank Eliason. Stephanie writes, “Within an hour of my email to Frank he responded, saying that he forwarded my problem to Scott the local guy…they had a tech at my house within an hour.” Score!
Comcast Skips 3 Appointments, Hangs Up On You 6 Times, Makes You Want To Cry
Reader Stephanie wants to cry because of Comcast:
I HATE dealing with tech support. This time, I bit the bullet because my internet connection wasn’t working.
Comcast Trawling Blogs And Twitter For Customer Complaints
The sometimes customer service deficient cable company Comcast has a new “fireman” whose job is to respond when people blog or Twitter their customer complaints. Frank Eliason’s unenviable task is to watch the blogosphere and reach out to posters when they kvetch about Comcast. He’s a nice guy, he’s reached out to help some our reader’s posted complaints, but he’s not omnipotent. This article covers two people customers contacted by Eliason. One of them got their problem solved within a day, the other was still waiting for a solution a work-week later. It is Comcast, after all. Still, if regular customer service isn’t helping you, try blogging or Twittering your problem and maybe the magic customer service fairy will visit you! Also, his Twitter profile is comcastcares and his email is We_Can_Help@cable.comcast.com.
Comcast Apologizes For Tech's Van Blocking Driveway
Frank Eliason from Comcast Executive Customer Service provided the following statement regarding the San Fransican whose Comcast cable service mysteriously shut off 10 minutes after asking a tech to move his van from in front of his driveway:
Comcast Threatens You With Termination Because You Use Too Much Internet
Dave Winer uses a lot of internet. Too much, it seems, for Comcast’s tastes. They shut his connection down because he was clogging up the pipes.
Comcast: Repair Techs On-Time Or You Get $20
Did you know that Comcast has an “on-time guarantee?” That’s right, if your tech arrives outside the time window for a repair, you’re entitled to a $20 credit. For installs, you get one free cable outlet installed. A former Comcast worker says, “Only dispatchers have the ability to put this credit on accounts, however,” which makes us wonder how easy it is to actually get these applied to your account. Maybe if you use these numbers to call dispatchers directly you’ll get somewhere. [Comcast]
Ask Comcast Tech To Move His Van, Mysteriously Lose Signal
Reader Daniel lives in San Francisco, where parking is notoriously impossible. He came home one morning to find a Comcast van blocking his drive way, and politely asked the driver to move. Ten minutes later he lost his internet and TV signal. Mysterious coincidence, or malevolent tech? Check out the details, inside.
Comcast SportsNet Elects To Show Extra Baseball Innings Instead Of Playoff Hockey
Comcast SportsNet has more sports than they do channels. When fans of the San Jose Sharks tuned in to see playoff hockey last night they were surprised to see a baseball game in progress. When that game went into extra innings, ComcastSportsNet decided to stick with the game and drop playoff hockey.
