The Washington Post is the latest paper to attempt the problem of just why and how Comcast is able to suck as hard and as consistently as they do. They run through the usual suspects (too much emphasis on growth, Brian “Comcatastophe” Roberts makes $20 million a year, too much competition, not enough competition, people watch videos, it’s Wednesday, I love lamp, etc.). Whatever the reason for Comcast’s suckage, its not accidental, and we’re thoroughly bored with the excuses, but we did enjoy the article for its obligatory “bad customer experience” anecdote — in which Comcast characterizes itself as going “above and beyond” for the consumer.
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Comcast Goes "Above And Beyond" By Taking 6 Weeks To Realize They Never Ran Your Cable Lines
By 7.23.08
Comcast Gives Away Wiis To New Subscribers?
By 7.22.08
Comcast will be giving away a limited supply of free Wiis in an upcoming promotion, a current employee tell us. The offer is good for new Comcast triple-play subscribers signing up July 28-August 17th in select markets. Our tipster confirmed the promo will be good in Miami, San Francisco, Houston, Denver, Chicago, Philadelphia, Boston, Detroit, and some other markets too. In valid markets where triple-play is not available, double-play subscriptions are eligible.The cable provider is apparently undaunted by the unresolved incompatibility issues between some Comcast-provided routers and the Wii.
Andrew's Epic Comcast Debacle
By 7.21.08
UPDATE: After he sent an EECB, all of Andrew’s billing errors have been resolved.
Worst Company In America Final Death Match: Comcast VS Countrywide Home Loans
By 7.21.08
Well, folks. This one is for all the marbles and a beautiful lucky golden shit statue, suitable for display in the corporate headquarters of either Comcast or Countrywide (now Bank of America).
Golden Poo Award For Worst Company In America Unveiled
By 7.18.08
The box we teased you about contained a glistening golden poo statue. That’s right, the award for Worst Company In America is here. That can mean only one thing… On Monday we host our final deathmatch between Comcast and Countrywide Home Loans. It’s going to be a brutal bloodbath full of chills and spills. Only one will walk away champion, and then we will mail them their justly deserved prize. Stay tuned to Consumerist.com for all the hot crappy-company-on-crappy-company action.
FCC Chairman Says Comcast "Violated Our Principles" By Arbitrarily Blocking Internet Traffic
By 7.11.08
FCC Chairman Kevin Martin told the Associated Press yesterday that Comcast had “violated our principles” when it came to managing their network. He accused Comcast of arbitrarily blocking internet traffic and failing to disclose to consumers that it was doing so.
Comcast Won't Stop Sending You Junk Mail Because "You Might Move"
By 7.3.08
UPDATE: Comcast has now removed Brad from its mailing lists for really reals.
13 Headlines The Consumerist Editors Wish They Could Write
By 7.1.08
Here at the Consumerist we get a lot of emails requesting more “happy stories.” While we wait for some to happen, here are 13 headlines we would love to write. They are in no particular order.
Worst Company In America: "Final Four" Comcast VS Diebold
By 7.1.08
Here’s your first “Final Four” matchup: #1 Comcast VS #12 Diebold.
Dear Comcast: It's Been 3 Months, Stop Incorrectly Billing Me $320 A Month For Cable
By 7.1.08
Christopher made the mistake of calling Comcast to order a baseball package and now he’s been stuck with an outrageously high (and incorrect) bill. Every month. For 3 months. He calls and calls and they tell him it’s fixed and it never is…
Comcast Crashed A Truck Into My House And I Don't Even Get Free Cable
By 6.30.08
Reader Ryan sends us a gallery of photos depicting the aftermath of an unfortunate meeting between a moving Comcast van and his house.
Worst Company In America "Final Four" Bracket!
By 6.27.08
It’s down to the final four worst companies in America, folks. The bracket has been updated and the next round will begin on Monday. Congratulations to the four companies that made it this far. You’ve really achieved something! Who do you think will win it all?
Top 10 Best and Worst Reputations In Corporate America
By 6.23.08
The results of the Harris Interactive survey that tracks the reputations of the 60 most visible companies in America has been released and here they are: Google is tops and Halliburton is not. Not shocking, but there are some interesting findings. Honda is the only car company to make the top 10, and Comcast, Sprint and Northwest Airlines are the least well-regarded in their respective industries.
Powerpoint By Pissed Comcast Employee Reveals They Know Exactly How Much They Suck
By 6.20.08
It’s no secret to Consumerist readers that Comcast’s outsourced techs are often late, rude and incompetent, and that calling customer service is more akin to improving dialogue in a Beckett play, but as this exclusively obtained powerpoint made by a Comcast employee shows, it’s no secret to the cable company either. (I know the damn thing wasn’t officially created by Comcast corp. C’mon, give us more credit than that. It’s pretty obvious that it’s too funny to be official. I just meant to describe how it was created by a Comcast employee and passed around to other Comcast employees and came from inside Comcast. I realize now that “internal” makes it sound official, and that wasn’t my intention. I apologize for the confusion.) Watch and/or download the powerpoint, inside…
Worst Company In America 2008 "Elite 8" Bracket!
By 6.20.08
The bracket has been updated as we prepare for Round 4 of our Worst Company In America contest. See the full-sized graphic, suitable for framing or forming the basis of informal office betting pools, inside…
Worst Company In America "Elite 8": Exxon VS Comcast
By 6.20.08
Here’s your first “Elite 8” match-up: #1 Comcast VS #9 Exxon. Only a few more rounds to go!
Warn Comcast You're Moving, Lose Your Internet Access
By 6.16.08
Chris gave Comcast a heads up that he was moving and wanted to arrange a transfer date ahead of time, and they disconnected his present internet access instead. Gahhhhhhh! Ahhhh!!! When he made various calls to various Comcast departments, various employees agreed it was messed up, but all refused to actually solve the problem. So Chris, using some email addresses we posted, sent out a well-crafted executive email carpet bomb…
Judge Orders Mental Exam For Man Who Kidnapped Comcast Technician
By 6.11.08
On Monday, John Weatherly, age 60, appeared in court to face kidnapping charges stemming from an incident in March, 2007 when he allegedly detained a Comacst technician, The Tennessean reports. According to the police affidavit, Weatherly deadbolted his door and threatened the technician with a German Shephard and would not allow the tech to leave until he fixed his television. The judge ordered a mental evaluation for Weatherly. More, inside…
