If An Airline Loses Your Luggage, Get Compensation

If An Airline Loses Your Luggage, Get Compensation

The U.S. Department of Transportation says that despite what the airline tells you, there are certain regulations it must follow when it loses a passenger’s luggage. Here are the things to remember if you’re in this unfortunate situation. [More]

Guy Refuses To Return Insurer's Calls, So Insurer Says It Doesn't Have To Pay For The Car He Hit

Guy Refuses To Return Insurer's Calls, So Insurer Says It Doesn't Have To Pay For The Car He Hit

A woman in Philadelphia says her neighbor just laughs every time he sees her now, because his insurance company refused to pay a claim on her car that he hit. The company told her that the man won’t answer his phone, so there’s nothing they can do. Update: Right after I posted this, the OP emailed with an update. See the bottom of the post. [More]

Did Dave Carroll's Broken Guitar Videos Cost United $180 Million?

Did Dave Carroll's Broken Guitar Videos Cost United $180 Million?

The Times of London claims that public relations fallout from Dave Carroll’s catchy videos panning United Airlines for breaking his beloved $3500 Taylor guitar and then denying his damage claim may have cost the airline’s shareholders up to $180 million.

Never Pack Your Jewelry In Checked Baggage

Never Pack Your Jewelry In Checked Baggage

My suitcase had been opened, my jewelry bag unzipped, and my fine jewelry (gold, diamonds, sapphires) had been hand picked out of the jewelry bag and the inexpensive jewelry (plastic, glass, metal) left strewn across my belongings inside my suitcase.

Verizon's New Marketing Pitch: Squirrels Eat Old Phone Lines So Upgrade To FiOS For Guaranteed Service!

Verizon's New Marketing Pitch: Squirrels Eat Old Phone Lines So Upgrade To FiOS For Guaranteed Service!

Verizon told Debbie that upgrading to FiOS was the only way to guarantee uninterrupted phone service because apparently, Verizon’s old copper lines are no match for the insatiable appetite of copper-munching squirrels. Never mind that FiOS doesn’t work during a blackout for more than a few hours, or that Debbie’s problem had nothing to do with hungry squirrels…

Settlers Life Insurance Denies Claim For Widow Of Gunshot Victim Due To Pre-Existing Medical Condition

Settlers Life Insurance Denies Claim For Widow Of Gunshot Victim Due To Pre-Existing Medical Condition

At Settlers Life Insurance, being shot in the back by unknown assailants is trumped by Hepatitis C, and they won’t pay your benefits. According to the lawsuit filed last week (pdf), Curtis McCraw held a life insurance policy with Settlers Life Insurance at the time of his murder in April 2008. When his wife Stephanie McCraw attempted to claim the Accidental Death Benefit, Settlers denied her claim because her husband had “a pre-existing liver condition.” We knew Hepatitis was bad, but we didn’t know it could pull out a gun and shoot you. We wonder if Hepatitis C is what really killed Kennedy.

Kellogg Agrees To Tone Down "Frosted Mini-Wheats Are Brain Food" Nonsense

Kellogg Agrees To Tone Down "Frosted Mini-Wheats Are Brain Food" Nonsense

What? It turns out that giving your kid a bowl of Frosted Mini-Wheats will not guarantee a nearly 20% uptick in classroom attentiveness, despite what Kellogg claims on packaging and TV? I probably should have figured that out on my own, but I rarely eat Frosted Mini-Wheats for breakfast, so I am quite likely retarded. Luckily for all of us, the cereal company just reached an agreement with the FTC to stop misleading consumers with its faux-scientific claims.

AIG Keeps Fighting Man Over Wheelchair, Glasses, And False Leg

AIG Keeps Fighting Man Over Wheelchair, Glasses, And False Leg

AIG needs its money for its own problems, people, and doesn’t want to have to share with insurance claimants! That’s why they’ve fought every request from John Woodson, a man who lost a leg, an eye, and 70% of the vision in the remaining eye while working as a contractor in Iraq. He told ABC News, “You constantly are worried about who is going to pay these bills, who is going to take care of me? Because you can’t rely on AIG to come through for you. I don’t understand how a company of their size and their magnitude, with government bailouts and money and support, I don’t understand their not taking care of the individuals that were injured.”

Only 42 People Want A Piece of Dell's $1.5 Million Settlement? Seriously?

Only 42 People Want A Piece of Dell's $1.5 Million Settlement? Seriously?

Come on people, Dell agreed to dole out $1.5 million to customers who had problems with warranty repairs, credit financing, and rebates, but with only a week before the filing deadline, Washington’s Attorney General says that only 42 people in his state have submitted claim forms. We know there are eligible Dell victims out there. Our tipline alone has nearly 1,000 Dell-related complaints. Please, fill out your claim form now and get the money your state attorney generals earned for you!

Just What The Heck Is MonaVie, And Should I Sell It?

Just What The Heck Is MonaVie, And Should I Sell It?

I’ve been approached by a friend to join up with MonaVie acai juice—it’s a “superfood” juice that’s sold through “network marketing.” I actually do like the product, and this is a friend I trust, but my alarm bells are still going off. I don’t want to get sucked into a scam, obviously. There’s nothing about this company on your site, so I thought I’d drop you a line and see if you had any advice.

Timberland Offering Up To $150 To Recipients Of Its Text Message Spam

Timberland Offering Up To $150 To Recipients Of Its Text Message Spam

Under the terms of a preliminary settlement agreement, [Timberland and e-commerce company GSI] will pay $7 million into a cash fund to reimburse those who received the messages, according to KamberEdelson LLC, one of the law firms that helped bring the suit.

Consumerist's 4 Most Frequently Given Ways To Kick Ass

Consumerist's 4 Most Frequently Given Ways To Kick Ass

There’s four things we say over and over to readers writing in with problems who have gotten their legitimate claims spurned by regular customer service. They just keep working! They’re EECB, Executive Customer Service, Chargeback and Small Claims Court. Inside, what these tools mean and how to get started using one.

Court: Tyson Can No Longer Claim Chickens Are "Raised Without Antibiotics"

Tyson Foods has 14 days to stop claiming that their chickens are “raised without antibiotics.” The deceptive nationwide campaign was brought to an end after rivals Sanderson Farms and Purdue filed suit claiming that all three poultry processors use antibiotics, and that Tyson was trying to steal an undeserved appearance of health.

UPS Breaks, Steals Computer

UPS Breaks, Steals Computer

Nick paid the UPS store in Woburn, Massachusetts $600 to ship his computer with insurance to and from England. UPS smashed the computer somewhere along the way and insisted that Nick would need to wait 4-6 weeks for a decision on his claim. After a month, Nick called the UPS store and was told that they needed additional documentation. Another month later, Nick decided to get a new computer and asked for the damaged computer back so he could use it for parts, only to find out that the UPS store had inexplicably shipped it to headquarters, which then delivered it to a stranger in New York named Ken.

Apple Sued: New 20" iMac Screens Display 260k Colors, Not Millions

Apple Sued: New 20" iMac Screens Display 260k Colors, Not Millions

Anyone who has been on the receiving end of an Apple ad campaign in the past 10 years knows that they tend to play fast and loose with the truth in their ad copy. Their towers are the fastest, their laptop is the thinnest, their phone is the most advanced. With so many unchecked exaggerations, Apple sometimes comes across as the consumer electronics version of Donald Trump, augmented by killer industrial and UI designers. Now a law firm in California has filed a class-action suit against the company for misrepresenting its new 20-inch iMac models as being capable of producing millions of colors, when in fact they use a substandard el-cheapo screen that is nowhere near as capable as what’s in the 24-inch models.

Dannon Sued Over Probiotic Yogurt Claims

Dannon Sued Over Probiotic Yogurt Claims

A proposed class action lawsuit was filed yesterday in California against Dannon over the company’s unsubstantiated claims that its Activia, Activia Lite and DanActive “probiotic” yogurts were healthier than regular yogurt.

TSA Breaks Your Laptop, Threatens You With Arrest

TSA Breaks Your Laptop, Threatens You With Arrest

Reader Jake says a TSA agent dropped his laptop, smashing it in several places, then threatened him with arrest when he asked about filing a damage claim.

What To Do When Your Luggage Is Hopelessly Totally Completely Lost

What To Do When Your Luggage Is Hopelessly Totally Completely Lost

Here at Consumerist we get a lot of complaints that go something like this: