Dustin wrote back to let us know that Circuit City corporate had contacted him about his difficulty with their “24 minute guarantee.” It seems that the general manger of the store had misunderstood the guarantee completely. Apologies were given and gift cards were received.
circuit city
RESOLVED: Circuit City 24 Minute Guarantee Means Whatever Rob, The Supervisor, Says It Means
By 6.19.08
Circuit City 24 Minute Guarantee Means Whatever Rob, The Supervisor, Says It Means
By 6.5.08
Reader Dustin is upset with Circuit City because they tried to tell him that their 24 minute guarantee meant he had to be waiting at the store for more than 24 minutes. After Dustin explained that the 24 minute guarantee was supposed to mean that the item would be pulled from the back within 24 minutes of his confirmation email, the supervisor said that Dustin ” would have had to come in within 24 minutes to qualify.” We’re pretty sure that’s not how it works, because Circuit City’s policy specifically says that’s not how the guarantee works.
Circuit City Calls The Cops On Customer Who Requests A Price Match
By 5.24.08
Emmett writes: Dear Mr. Schoonover:
Big Box Retailers Fight Back Against FCC's Recent Fines
By 5.20.08
Best Buy, Circuit City, and Sears are all contesting the FCC’s recent fines against them for not properly following analog transition rules in their stores, reports Ars Technica. Last week, Best Buy submitted a 41-page response (PDF) that claimed among other things that the FCC has no authority to fine them.
Blockbuster + Circuit City = "Exclusive Content and Content-Enabled Devices"
By 5.9.08
Blockbuster has recently drawn the ire of movie enthusiasts by inking “exclusive” rental deals with the likes of IFC. The upshot of this deal is that Blockbuster will retain the exclusive physical rental distribution rights for IFC titles for three years after each street date. Why is this important? Because Blockbuster CEO Jim Keyes wants to buy Circuit City for the following reason:
Circuit City Sells Employee Busted Floor Model TV, Refuses To Accept Return
By 5.4.08
Anthony paid Circuit City $1,271 for a new 40″ Samsung LN40A550, but what he received was a “scratched up, dinged to hell, beaten and abused FLOOR MODEL OPEN BOX” LN40A330. As a Circuit City employee, Anthony thought exchanging the TV or receiving a refund would be a cinch. Boy, was he wrong.
Circuit City Denies Its In-Home TV Calibration Is A Total Scam
By 4.30.08
Speaking on behalf of Circuit City in regards to…
Insiders: Circuit City's In-Home TV Calibration Is A Total Scam
By 4.29.08
According to a Circuit City employee, their…
Circuit City Will Not Refund Your $169 Even If The Local News Calls On Your Behalf
By 4.23.08
Tiffany Byrd hired Circuit City’s Firedog to install her 40-inch Samsung TV over her (fake) fireplace. When she told the Firedog rep that she wanted the TV above a “fireplace,” Firedog told her it would cost an extra $169 because fireplaces were often made of brick and other substances that make it difficult to attach TVs. Tiffany told them that her fireplace was fake and the wall above it was normal drywall. Firedog said that if the tech got to her house and found that the fireplace was indeed fake, her extra $169 would be refunded. The tech installed the TV with no problems and noted on her receipt “Basic wall installation. Waive Charge.” Now Circuit City is refusing to refund the money and not even a call from her local TV news station could compel Circuit City to change its mind.
By 4.14.08
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Blockbuster has offered to buy Circuit City for a little over $1 billion, with the goal of creating “a chain that could sell portable devices and entertainment for them, much like Apple Inc.’s stores.” [Chicago Tribune] (Thanks to everyone who sent this in!)
Sears, Best Buy, Wal-Mart And Others Fined For Not Warning Consumers About Analog Obsolescence
By 4.10.08
The FCC handed out a whole basketful of fines to electronics retailers today: $1.1 million for Sears and Kmart; $992,000 for Wal-Mart; $712,000 for Circuit City; and amounts between $168,000-384,000 for Target, Best Buy, CompUSA, and Fry’s Electronics. What made Christmas come so early? They were all failing to warn consumers that analog-only TVs and tuners will stop working on their own when the digital switchover comes next year.
11 More Confessions Of A Circuit City Firedog Tech
By 4.3.08
Yet another valiant former Firedog writes in to share insider info that will help you successfully navigate the rough waters of big box computer repair. The most important takeaway—Don’t let them “preinstall” anything on your new computer. According to our tipster, it’s both expensive and pointless. Lots of good stuff inside.
Circuit City Designates Handicapped Parking Spots "Web Order Pickup" Zone
By 3.30.08
Haggle With Chain Stores
By 3.23.08
The Times is reporting that recession-fearing chain stores like Best Buy, Home Depot, and Circuit City are increasingly more desperate to clinch sales by negotiating prices. Hit the jump to see how ordinary shoppers are wielding research and charisma to knock added savings out of retailers.
Best Buy Offers $50 Gift Cards To Those Who Purchased HD-DVD Players
By 3.19.08
Best Buy is offering $50 gift cards to people who bought HD-DVD players before Feb 23. say CNN.
The retailer said it will identify customers through its Reward Zone program, performance service plans and through online purchases and will mail out the gift cards to those individuals by May 1.
