Brandon writes:“In January 2007, I was traveling in Mexico and was mugged, having my wallet and passport stolen. By the time I got back to the hotel and began calling my credit card companies to cancel, the criminal had charged close to $3,000 on my CHASE Circuit City Visa card. I explained to CHASE that the charges were fraud, and they sent me a fraudulent charge affidavit to complete and have notarized. As I couldn’t take care of this until I returned from my trip, and had more important things like a passport to worry about, I waited a few weeks before completing the paperwork and during those weeks received about 2 calls a day from CHASE urging me to send the documents.”
chase
Update: Chase Changes Due Date Without Warning, Charges Late Fees
By 11.12.07
“I talked to you briefly on 10-29-07 about my Chase credit card and having the late fee forced onto my account due to them changing the due date on my bill and an article was written about my success. I had spoken with a CSR and I had thought I got my late free removed, and my due date changed. Only to find out this months statement to have my due date again on the 26th but now my minimum payment was jacked up to over 3x the normal because THEY HAD NOT REMOVED THE LATE FEE.”
Chase Changes Due Date Without Warning, Changes APR From 3.9% To 29.99%
By 11.1.07
Dan writes: “I was scammed big by JP Morgan Chase Credit Cards. They apparently have “floating due dates” that we had not encountered in our 10+ years as customers but somehow February of 2007 was the magic month. They moved our due date up by 3 days, our payment was two days late. They raised our interest rate from 3.99% to 29.99%…Amazingly enough, on our March bill the due date is exactly the same as January. They claim they sent us a notification letter, but I never received one. I spoke to the worst customer service person ever, Dennis Broyles, who claimed that no one in the company had the power to change my interest rate back and that he had no supervisor I could speak with. It was outrageous.”
With Free Rickshaw Rides. Chase Lures College Students To 23% APR Credit Card
By 10.30.07
Chase is giving college students free rides in special marketing rickshaws. Reader Ben reports seeing some, which look like the one pictured, on the campus of his North Carolina State University. Apparently the whole ride around the driver tries to sell you on the “Plus 1” credit card with its super-dope 23% APR. There’s also pitches for Bee Movie. The card gives you “karma points” which you can cash in for crap, share with friends or donate to “causes.” College kids go love to feel socially aware and responsible, and if it can be accomplished without leaving the dorm, all the better. Chase is also marketing the card on Facebook, the social networking site for people who go to college. The Plus 1 card earned a lemon award from creditcards.org.
Chase Changes Due Date Without Warning, Charges Late Fees
By 10.29.07
David went online last night to pay his Chase VISA bill and was shocked to see a late fee. For 18 months, the bill has been due on the 31st. This month, Chase arbitrarily decided to change it to the 26th.
Sallie Mae Sues Potential Buyers As Deal Evaporates
By 10.9.07
Back in April, we told you that Sallie Mae was going to be sold to JP Morgan Chase and Bank of America for around $25 billion. Now JP Morgan Chase and Bank of America want to bargain, and Sallie Mae is now suing its potential buyers in an attempt to force them to honor the original deal.
Sallie Mae’s potential buyers gave the nation’s largest student lender until Tuesday to consider their reduced buyout offer in light of what they said was “the new economic and legislative environment that faces the company.”
American Home Mortgage Bounces Checks, Blames Chase Bank
By 9.29.07
It seems that bankrupt mortgage lenders are no different from bankrupt home owners. When they start bouncing checks they blame the bank, and hey, they might even be telling the truth.
Roundup Of Various Credit Card Late Fees
By 9.20.07
“ConsumerMan” Herb Weisbaum over at MSNBC says that banks have messing around with their late fee structure lately—adding a third tier of pricing, raising fees, etc. Those of you with higher balances might be paying more if you’re late. We think that’s not cool, so we’re posting a round-up of current fees.
CellHut Can't Understand That You Didn't Order The iPhone, Thieves Did
By 9.16.07
UPDATE: CellHut disagrees with this version of the events, writing, “Mr. Laurence has played this dirty game to cheat small businesses and to get away from a sudden price drop on the iPhone, which are sold as final sale at Cellhut.com.” They threaten various legal hijinx.
Max Your Cashback Combining American Express Blue Cash And Chase Freedom Cash Visa Credit Cards
By 9.11.07
Free Money Finance has a good post on combining the cashback powers of American Express Blue Cash and Chase Freedom Cash Visa Credit Cards for maximum moolah back in your pocket.
By 9.10.07
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A reader reports that thanks to a big update over the weekend, customers haven’t been able to connect to Chase services via Quicken, MS Money, or Quickbooks, though web browsers still work. Seamus writes, “The worst part is that only about half of their support staff are even aware of the problem, and no resolution time has been given. Another “upgrade” gone wrong!”
Chase Accuses You Of Check Fraud, Threatens To Report You
By 9.6.07
Dan got a new job (Congratulations, Dan!) and moved from Chicago to Indianapolis. The move meant he had to close his Citibank account and open a new one. He chose Chase because they have lots of branches nearby.
Chase Penalizes Customers For Saving Money Too Long
By 8.24.07
Savings accounts, they’re where you save money. You put money in and leave it there. That’s the whole point, right? Well, at Chase, if don’t deposit or withdraw money into it for 3 months, it becomes “inactive,” blogs Tom Drapeau. That means you can’t make a wire transfer out of it. Annoying, but you can change to “active” by depositing or withdrawing money, and if you want to avoid “inactive” status, you could set up an automated transfer to put in $1 and take out $1 of it.
Reach Chase Executive Customer Service
By 7.24.07
847-488-6833, or 888-622-7547 x 6833 – Jessica Pozehl
Payday Lenders Funded By Bank Of America, Chase, WellsFargo, U.S. Bancorp, Wachovia
By 6.20.07
Seven big payday loan chains are extensively bankrolled by brand name banks. Bank Of America, Chase, WellsFargo, U.S. Bancorp, and Wachovia all extend tens to hundreds of million dollars in lines of credit to these predatory lenders who charge several hundred percent interest on cash advances, often made to the poor and uneducated.
Every Time I Use My Chase Card, They Try To Raise My Rates
By 5.25.07
About two years ago when I moved away from home I got a credit card with X limit from Chase whom I bank with. The first year I used the card for some things, made payments on it regularly and all was good until last November, they sent me a letter saying they were going to raise my interest rates. Taking some advice from consumerist.com I called and asked them to lower my rates and they did (afterward I e-mailed consumerist to say you guy’s rock). In February of this year I got a notice from Chase saying they were raising my limit by 50% and in March I paid my balance way down. Just a few weeks ago I used the card again for tires for my wife’s car and immediately after I got a notice saying they were going to double my interest rates again. Naturally I called, answered a question or two and they agreed not to change my rates and send me a letter saying this just like before.
Chase Switches Me To Paperless Billing, Without My Consent, Then Charges Late Fees
By 5.16.07
Is Chase enrolling customers in paperless billing without their consent and then charging them late fees when they fail to pay? That’s what seems to have happened to Jack, who writes:
Bank Of America Gets Verfication Data Wrong, Locks Customer's Account, Hangs Up On Him, Several Times
By 5.3.07
According to this reader complaint, to amass the personal information Bank of America uses to “verify your identity,” they employ a company that that trolls public records for your data. They look for things like employer, student loans held, what hotel you stayed in last year, etc.
