Last summer, Ruby Tuesday revealed plans to close nearly 100 underperforming stores as part of the chain’s “Fresh Start Initiative” that aimed to turn around slumping sales. Those efforts apparently haven’t been as successful as the restaurant brand would have liked, and now it’s looking to sell itself instead. [More]
Even before the public face of Subway became embroiled in a child pornography scandal, the nation’s largest fast food chain was facing sagging sales and concerns from franchisees about management. The company is now hoping a new look and refreshed menu can help put Subway back on track.
If you want to pay out the nose for Wi-Fi, stay in a W hotel, says HotelChatter. The site has released its 6th annual report on Wi-Fi in U.S. hotels, and the W Hotel chain is named as the worst with no free lobby access and $15/day room rates. Other hotels that suck when it comes to wireless: DoubleTree, Four Seasons, Marriott, and Mandarin Oriental.
Sometimes it’s hard to decide on a chain restaurant when you’re going out to eat. Luckily, the blog Eating The Road has produced a handy flowchart. What I like best about it is it asks the important questions, things like “Are you Drunk? Do you want to be? Are you high?” And most important, “Do you mind flair?”
A White Castle in St. Paul, Minnesota, is a 24-hour establishment, but it locks its dining room doors at 11 pm. Unfortunately, its drive-through service is restricted to customers in cars, so the employees refused to serve a 37-year-old woman who pulled up on an electric mobility scooter. Now she says she’s madder than fish grease, which is pretty mad, and she wants to sue them for discriminating against customers who can’t drive.
Last May, we reviewed which fast food and chain restaurant websites were sharing nutritional information with customers and which ones weren’t. Red Lobster has always been stingy about nutritional info, so we’re happy to report that they’ve finally changed their ways and now offer an online and downloadable nutrition guide. The only thing we can’t figure out is how their “1 1/4 lb” steamed lobster is only 45 calories—that works out to about 1.5 ounces of actual lobster. (Thanks to zlionsfan!)
Sweet Traditions [franchise] abruptly shut down its three tollway oasis locations in May, citing high rent and low foot traffic.
According to a recent survey, chain restaurants are failing to satisfy their customers. The survey of over 3,000 people showed across the board performance drops from last year; customer satisfaction for McDonald’s, Taco Bell, and Burger King all fell by more than 5%. KFC fell by 8.5%.
Okay, it’s official: Coffee Bean & Tea Leaf is the best coffee chain ever. From Consumerist Ben, this flabbergasting story of corporate caring: