Sprint has such shitty customer service because they don’t give customer service reps enough leeway to disburse billing adjustments, nor do they provide enough support, asserts our inside source.
cellphones
Sprint Gives Better Adjustments To More Profitable Customers, Ranked On A Scale From One Dollar Sign To Five Dollar Signs
By 2.8.07
The more money you make Sprint, the more likely they are to you adjustments on your bill when you ask for them, regardless of whether the adjustment is due to a Sprint error. In the computer, your “value indicator” is represented on a scale of one dollar sign to five dollar signs, with five being the highest. Our Sprint corporate mole tells more.
Texas Sues Sprint For Deceptive Billing Practices
By 2.8.07
The Texas Attorney General today filed suit against Sprint over their false and misleading billing practices.
No One Told Sprint Customer Care They Had To Let Customers Leave Contract Without Termination Fee Over Text Message Rate Raises
By 2.7.07
We asked our leak what Sprint thought when The Consumerist posted back in October about how customers could escape their cellphone contract without penalty, based on the raise in text-message rates.
Sprint/Nextel Will Fire Any Employee Caught Participating In Blogs
By 2.7.07
Sprint/Nextel employees caught commenting or contributing to online venues, blogs, or consumer report-venues would be researched, identified, and documented via Corporate Security team and fired, announced Sprint senior council Len Kennedy via intracompany email Monday.
Gary Forsee, Sprint CEO, Is A Poopy Pants, A Bad Dancer, And He Reads The Consumerist All The Time
By 2.7.07
According to intel we received from a well-placed source inside Sprint/Nextel, every article we write that has Sprint’s name on it gets put on the desk of Gary Forsee, CEO of Sprint. Our source, whom we’ll refer to as “Philip” so as not to endanger his job says,
Script For Escaping Verizon Contracts Without Fee, Based On Text Message Rate Raises
By 2.6.07
Use this aggressive step-by-step script for leaving your Verizon contract early, without paying $175, in under 30 minutes.
Why Cellphone ETFs Are Awesome For America
By 2.2.07
Here are the cellphone industry’s talking points on why early termination fees are the cat’s tits.
Rollerskates On A Glacier: Verizon's Ability To Fix Billing Errors
By 2.2.07
Joe checks his credit report and sees a ding from Verizon. Calls Verizon. They say, you have an outstanding balance. Which we never told you about. But we reported it to the credit bureaus. No you can’t pay it off. It’s not in our system. Our system doesn’t keep track of outstanding amounts under $50. No we won’t fix your credit report. Let me transfer you to someone who can help… For English, press one. Para espanol, marques dos…
Cingular's FAQ Contradicts Cingular's Anti-Cancellation Rhetoric
By 2.1.07
Cingular has been denying customers’ right to cancel over the rise in pay-per-use text-messaging rates, contending they,
“only promised to let customers out of their contracts if we raised the price of a service they “subscribe” to. Pay per use SMS is not a service customers subscribe to.”
However, this contradicts language in Cingular’s MEdia Net Mulitmedia Messaging FAQ…
Reach Sprint Executive Customer Service
By 1.29.07
If the peons of Sprint Customer Service give you static, try this contact info and bump your issue up to the Executive Customer Service department.
Opt-Out Of Sprint Selling Your Data
By 1.29.07
Sprint notified customers that unless you opt-out, Sprint reserves the right to share your private calling data with third party marketers. Sprint hires these companies to market other Sprint services to you.
Cingular Denies Contract Termination Without Penalty Request Based On Supposed Difference Between The Words "Revised" And "Modified"
By 1.28.07
William tried without success to cancel his Cingular contract without early termination fee based on the info in “Script For Escaping Cingular Contracts Without Fee, Based On New Arbitration Clause.”
UPDATE: Sprint Will Cancel Dead Brother’s Cellphone
By 1.26.07
A Sprint PR rep contacted us regarding our post, “Sprint Refuses To Cancel Dead Brother’s Cellphone” and it seems they want to help.
Cancel Cingular By Buying A Phone And Returning It???
By 1.25.07
This is either this is an isolated incident or a reader Josh tells us a new cool way to get your Cingular service canceled: buy a new phone and return it.
Kitten-Filled YouTube Mocks T-Mobile’s $629 Foot-Dragging
By 1.25.07
So obviously Graham’s next logical step was to make a nearly incomprehensible youtube cartoon with kittens, a hiphop sock puppet, and a sad and misunderstood megacorp glob.
Sell Your Cellphone Contract To Escape It
By 1.23.07
If doing battle with lying customer service reps and supervisors isn’t your thing, there’s an easier way to escape your cellphone contract. Several websites let you post your cellphone contract and trade or sell it to others.
