Taking a break from our whirl of ex-cellphone reps revenging themselves on their former employers, here’s a current T-mobile retention rep telling you how to handle the cancellation call, as well as a perspective on their thought processes.
cellphones
Sprint CEO Developed Ethics In Shop Class
By 3.6.07
Oddly framed vase of roses aside, we’re basically with it, ethics, it’s not how you win or lose, etc, until the very end.
After Battle, Marie Gets Escapes Verizon Contract
By 3.5.07
After a long battle, which we posted, Marie is getting out her Verizon contract without penalty. She writes:
Cingular Shuts Off TDMA Service In Arizona Five Weeks Ahead Of Schedule
By 3.4.07
CingularThe new AT&T has shutdown the old AT&T’s TDMA network in Arizona, five weeks ahead of schedule. Reader Kevin sends us his complaint to the Better Business Bureau.
- “I [contacted] Cingular Wireless on February 25, 2007 and was told that the old AT&T TDMA network was shutdown early in Arizona. I was given no notice that my phone would no longer work after February 23, 2007. Quite the contrary, the Cingular text message and website specifically state that service would be ending March 31, 2007. Now I am stuck with a worthless phone and a balance of $93.00 that I can’t use.”
Time Division Multiple Access is an anachronistic communications protocol that Cingular is phasing-out in favor of GSM. Most Cingular customers are unaffected by the shutdown. Subscribers with older phones and certain Free2Go customers may be screwed. Anyone stuck with a TDMA phone in an area without TDMA service can call Cingular (611 and 911 should still work) and request either a GSM phone, or a refund for unused minutes.
Cancel Verizon Without Penalty Over Admin Fee Increase
By 3.2.07
Customers can use a new Verizon fee increase to cancel their contracts without penalty, reader eightkid points out in the comments.
Verizon Redefines "Materially Adverse" To Prevent Customer Cancellations
By 3.1.07
Marie needs help getting her Verizon contract canceled without termination fee. The supervisor she wrangled with decided that he’s going to reinvent standing contract law…
Sprint's New Unlimited Voice, Messaging, Data, Internet Plan: $150
By 2.28.07
Sprint is trying out two new unlimited bundle plans that one industry analyst is calling, “a grenade,” with the power to disrupt both wireless and landline carriers.
We Post Sprint Supervisor's Direct Line, She Changes It, Leaving Message Blaming Us
By 2.26.07
In the message, Judy advises customers to call Sprint’s main line at 877-812-1223 and wait their turn for incompetent service just like anybody else.
14 Verizon Executives’ Phone Numbers
By 2.23.07 — Updated: 10.24.16
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Sprints $3 Rule Is The Average, Not Per Call
By 2.23.07
We’re guilty of spreading disinformation; Sprint’s $3, seven-minute rule is the average customer service reps shoot for, over time. It’s not per call, as we’ve been trumpeting (out our ass, it seems) in our headlines. Kevin writes:
Planned Parenthood Helps You Choose Sprint
By 2.22.07
If you’re looking to escape your one or two year-old contract in favor of Sprint, Planned Parenthood has a plan for you.
- “Planned Parenthood Wireless is a new choice for your cell phone service. By signing up for this service, you will help preserve reproductive rights, and ensure access to comprehensive family planning and medically accurate sex education for women and families around the world. You’ll do something you do every day – talk on your cell phone – and you’ll be helping Planned Parenthood as 10% of all monthly charges goes to Planned Parenthood Federation of America, at no extra cost to you.”
Switching carriers often means incurring an Early Termination Fee. To offset the cost, Planned Parenthood will refund Early Termination Fees, up to $175, to be paid after the first trimester three months.
Yep, Sprint Really Only Lets Reps Adjust Billing Up To $3 Per Call (As An Average)
By 2.21.07
Remember how we said Sprint’s customer service sucks because they only let reps adjust bills by up to $3 per call? Well, that wasn’t no hooey-talk.
My Cellphone Has An Echo… A Black Man Echo
By 2.19.07
Interesting how the customer service rep refuses to give out the company mailing address at the end. Prank call or, that’s illegal. — BEN POPKEN
Verizon Makes Customers Fax In Old Contract To Cancel Service Without Termination Fee
By 2.14.07
Customers following our Script For Escaping Verizon Contracts Without Fee, Based On Text Message Rate Raises are running into a small snag: Verizon is making them fax in their old contract.
Tax Season: IRS Owes You $60 If You Own A Phone
By 2.11.07
The New York Times reports how our victory in the Spanish American War will save you $60 on this year’s taxes. Last year Congress realized that Cuba was no longer occupied by the Spanish Empire. The war, funded by a 3% tax on all long distance calls, is over. No more measly one or two dollar “Federal Excise Tax” on your monthly phone bill. With the empire unlikely to strike back, Congress decided to drop the tax and refund the excise taxes collected over the last three years.
Why Sprint Can't Fire Gary Forsee: A Known Bad Is Better Than An Unknown Worse
By 2.9.07
For Sprint, life with Gary might be bad, but who knows how much worse it could be without him? That’s the rationale keeping the shareholders from replacing the CEO, asserts an internal Sprint source.
Sprint: No Bonuses This Year, Everyone's Gotta Buckle Down, Except For The Executives
By 2.9.07
Sprint employee bonuses this year were reduced to nearly zero, while executive pay remained untouched, according to an inside source. The demoralizing effect of this pay cut undoubtedly contributes to the cellphone company’s substandard customer service.
Sprint Will Cancel Service For CDMA Customers Who Roamed 50%+
By 2.9.07
Sprint will cancel the accounts of CDMA customers who “excessively” use roaming, starting March 15, 2007, according to a company document provided by an internal Sprint source.
