iPhone users sick of AT&T’s network and hoping that Verizon’s will be better will have to pay a hefty price if they want to try and switch. [More]
cancellations
JetBlue Takes Forever To Give Me Near-Useless Travel Voucher
By 12.20.10
Several months ago, Matthew booked a flight to take his family and in-laws from Rochester to Disney World. Then he discovered JetBlue was canceling the flight he had planned. The airline offered him a voucher but made him drive 75 miles to another airport to get a direct flight. It took too much back-and-forth to actually claim that voucher, and Matthew feels mistreated. [More]
Procter & Gamble Washes Hands Of Soap Operas To Focus On Social Media
By 12.14.10
After pioneering soap operas as ad vehicles for its cleaning products, Procter & Gamble — which cranks out Gain detergent, Head & Shoulders shampoo and Old Spice deodorant, among other products — has stopped producing long-running daytime serials to focus on social media. P&G-produced Guiding Light went dim last year, and As the World Turns stopped turning in September. [More]
Webloyalty Settles With NY AG For $5.2 Mil
By 9.24.10
Online “marketing” company Webloyalty has settled with the New York AG for $5.2 mil. You know how when you buy movie tickets and at the end it says, “You won a free $10 gift certificate!” And then if you read the small print it says that if you accept the gift certificate you get signed up for a discount club that charges a monthly fee? Yeah, that was their game. [More]
Got Until 9/27 To Cancel Sprint Without Fee
By 9.23.10
You have until September 27th to cancel your Sprint contract without early termination fee. Sprint recently made it so employer discounts don’t apply beyond the first two lines on the account. Because this is a material change in the service contract, you can cancel the contract without penalty. [More]
Tarmac Delays Down Drastically From Last Year, Cancellations Unchanged
By 8.11.10
In the second month of the recently enacted laws limiting the amount of time a plane can sit on the tarmac without taking off, the Dept. of Transportation says only three flights went over the 3-hour limit; that’s down from 268 flights for the same month in 2009. Meanwhile, the rate of canceled flights remained exactly the same as last year. [More]
Urban Active Gym Appears Lets You Cancel, Then Charges You More
By 8.6.10
Gyms are notorious for being difficult to cancel your membership at, so at first Heather thought hers was different. They even backdated the cancellation date so she wouldn’t pay for the full month. So nice! A month later, collections called her. [More]
Verizon Retreats From Charging Marine Widow $350 Early Termination Fee
By 6.30.10
After achieving “clarity,” Verizon has decided to not charge the widow of a Marine who died in Afghanistan a $350 early termination fee. The woman had moved back home following her husband’s death so as to be closer to family, and in the new area she had no cellphone reception. In announcing the situation’s resolution, Verizon Wireless also took the opportunity to take a jab at the media for sensationalizing their incompetence. [More]
Verizon: Die Fighting In Afghanistan, Pay $350 Early Termination Fee
By 6.25.10
After a woman’s husband died in Afghanistan, a marine felled by an IED, she moved back to her home town to be closer to her family and grieve. In the smaller town, she couldn’t get any reception from Verizon, so she called them up to cancel. Despite being a widow and Verizon not living up to its contractual obligations to provide actual cellphone coverage, they slapped her with a $350 early termination fee. UPDATE: Verizon Retreats From Charging Marine Widow $350 Early Termination Fee [More]
Sprint Wouldn't Let Me Get My Money Back Because My Warranty Expired 2 Hours Ago
By 6.25.10
“Darth” bought a Sprint phone with a two-year contract, both of which have given him nothing but trouble. He tried to bail out of the deal under Sprint’s 30-day money-back guarantee, but was told he was two hours too late. He stuck it out and his phone continued to torment him, and when he tried to use the warranty he was told — incorrectly, in his view — that the device had water damage. [More]
Delta Gets Creative, Fakes Out Passenger With Reverse Cancellation Trick
By 2.11.10
Nelson is a Silver Medallion frequent flyer on Delta, so clearly he’s got some experience with the airline’s usual bag of tricks. This time Delta out-smarted him, though, by cancelling an 8:30 flight and then re-confirming it after he’d seen that it was cancelled. As far as Delta is concerned, it’s not their problem–the weather made them do it, and he should have kept checking in all morning yesterday. [More]
ING Cancels Debit Card, Repeats 'There's Nothing We Can Do' Refrain
By 2.4.10
UPDATE: ING Got Noah a new debit card. [More]
A Priceline Email Address That Humans Sometimes Read
By 1.15.10
Priceline hates hates hates giving refunds. But if you need one, or some other aspect of their non-existent customer service fixed, you can email executive.services@priceline.com or OriginatesES@service.priceline.com. You will probably end up going to your bank to get the refund, but at least you know where to shove the cc. This information is also useful in case your 2-year old daughter is in the burn ward and you need to cancel a trip. [More]
Sprint Crawls To Let Guy Cancel Account
By 1.14.10
Chase had a problem with Sprint — the company wouldn’t acknowledge the fact that he canceled his account. [More]
Sprint Doesn't Believe I Canceled My Account
By 1.11.10
UPDATE: Sprint got with Chase and allowed him to cancel his account. [More]
30-Day Window To Cancel Sprint Without Penalty Starts Tomorrow
By 12.31.09
Starting tomorrow, Jan 1, 2010, you can cancel your Sprint cellphone contract without early termination fee. They are increasing monthly regulatory fees from $.20 to $.40. This constitutes what is known as a “materially adverse change of contract” and means you can break the contract without penalty. An official Sprint spokesperson officially confirmed this for us. A few things to know: [More]
Delta Cancels Flights Due To Storm, Plays "Let it Snow" For Customers On Hold
By 12.20.09
The massive snowstorm on the East Coast this weekend has led to canceled and delayed flights–and a lot of aggravation on the part of Delta Air Lines customers. Because the only thing better than waiting for hours on hold to learn your flight’s status or reschedule a flight canceled due to snow is listening to “Let it Snow.” On a loop. [More]
TWC Accidentally Cancels Service, Leaves You Bored And Lonely During Holidays
By 12.18.09
Marisa is alone during the holidays, but it would have been nice to have TV, phone and internet to keep her company. Unfortunately, she says TWC randomly canceled her service for no reason. [More]
