Uh oh. Another obstacle to hurtle over in trying to cancel your Sprint Account for hiking text message rates before their October 31st deadline. Reader Drew wrote us in, informing us that his cancellation was shot down:
cancellation
Tip: Cancel Your Account To Get A Human
By 9.28.06
Courtesy of Bart, comes some excellent advice when trying to reach a human to resolve your problem: just threaten to cancel. They’ll be happy to resolve your complaints then!
UPDATE: We Talk To Cingular About Their One-Way Contract
By 9.22.06
Since Beckie’s story about Cingular unceremoniously canceling her account proved so popular amongst the Fark crowd, I decided to give Cingular a call this afternoon. I’m not Ben, so I didn’t bother recording it: I just wanted some answers as to how this all worked from an actual human being.
AOL Asks You To Resubscribe To Confirm Your Cancellation
By 7.5.06
Last week, Chat Noir tried to cancel his AOL account. He succeeded! Unfortunately, they tried to sucker him in with a further ploy: they told him he could check out his ‘totally free’ email account anytime, but later, a robotic voice clearly told him doing so would be taken as assent to resubscribe.
Vincent Ferrari Teaches Us How To Hope Again
By 7.3.06
Our good friend Vincent Ferrari — the shameless self-promoter who recorded the AOL Cancellation call, tipped us, then tipped everyone else on the Internet before we could even get Boing Boinged (but we totally adore him anyway) — sent us word that he’s done a few more cancellation calls, this time for credit cards, with far better results. And by better results, we mean worse from the perspective of pure entertainment. But good service is what matters, right?
Beg and Plead in AOHell
By 6.22.06
Despite having to deal with a complete and total (and now fired!) cock, Vincent Ferrari still managed to get his AOL account canceled in under 7 minutes. Vincent’s special his account was picked up by the blogosphere, then the MSM. But he’s also special because, as people have written us time and time again, a 7 minute cancellation phone call is actually an example of stellar, speedy service from the likes of AOL. Some customers, a bit meeker than Vincent, literally have to resort to begging.
Another Skeptical Musing on AOL CSR Firing
By 6.16.06
Chooki brings up a great point in the comments, which is how do we know that John was actually fired? There’s no proof, just a statement from the PR department.
Even Brits Can’t Cancel Their Subscriptions
By 6.16.06
…and, of course, it’s not just AOL who instructs their customer service reps to exhort, pressure, extol even bully canceling customers into staying with the service. The entire industry of cancellation call centers seems to work upon customer retention quotas. And it’s not just in the U.S.
Some Skeptical Musings on the AOL CSR Statement
By 6.16.06
When AOL said that part of their zero tolerance asshole employee policy was “swiftly honoring [customer] requests,” we all pretty much rolled our eyes into the back of our head and spent a few minutes scrutinizing our snarky, sarcastic brains.
